Merchant's Tire

I personally am a person who is annoyed by them pushing their specific product instead of what I asked them for.

unknown

I purchased a set of tires from TireRack.com and had it sent to Merchants for installation. I'd previously used them for other work  on other cars and had no qualms. This time they went above and beyond.  When I picked up my car, I noticed a small rasp-like scrape along the edge of one of the wheels.  It was more cosmetic than damage but still a bit annoying! I calmly brought this to the attention of the manager, Kevin. He actually did a walk around looking at all the tires and noticed a second tire with the same issue. Without my saying a word, he said he'd take care of it. When I asked what that meant he said he'd replace both wheels. When I asked "with what", he said he'd get the same OEM alloy wheels from the manufacturer. I'm impressed by Kevin's integrity and the manner in which he owned up and handled the situation. I know he came out on the short end of this transaction but he gained a customer for life.  In fact, I just ordered another set from TireRack for my son's car and guess who my preferred installer is!  Merchant's Auto on Potomac View Road in Sterling, VA
I.W.

They gave me $100.00 discount. They saw me right away. I went in there and I was able to get my car in quickly and they took care of it right away. Overall, it was quick and professional. They were very nice. They would communicate with me about the status of the car. Overall, it was a good experience. The place is very neat and clean, very organized. The staff is very professional and very courteous. They smile. They're very helpful to the point of offering any assistance as far as if I had questions, feel free to call or if I had any problems. They explained the warranties and everything without me having to ask. They were very open with their policies and so forth. They answered questions that I had. They had good pricing.

They did the job and called when the job was done. Very personable.

I go there all the time. They are near my home. They get me in and out fast. I like their customer service. They are great.

They are inexpensive for the area and they do a decent job. They are big business and it's a good company. I would continue to use them in the future.