Maid Brigade of Loudoun & Western Fairfax Counties

Good - only one spot that should have been dusted was missed.

Workers are efficient and friendly. Some areas of cleaning need improvement ie moving small items from floors for vacuuming.

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It could of gone better. The cleaned the bathrooms upstairs and the powder room on the main floor which were great!! They vacuumed the top and main floor which the did a great pattern. When it came to the kitchen they were not great at all. They were scheduled to come back and were a no show AFTER I PAID!! When they did come back they jus wiped the counter and I ended up doing it muself

Awful. The communication workflow is ridiculous. The customer service rep that you end up actually working with at 703-823-1726 was half asleep both times I called and had to tackle her. NO estimate of time for arrival was given. I was told to call back and get it, and no one was available to take the call. I was quoted $300 for this cleaning, including window details (no blinds). We were overly cautious to be transparent about the work that needed to be done, the room spaces, bathrooms and bedrooms and detailing the flooring throughout - 1800 sq ft. We were never asked about the colour of our furniture or floors nor informed this could indicate an upgraded fee -- I've NEVER had to report such a thing for a cleaning estimate and I've never heard of a fee for cleaning dark toned floors vs. light toned floors. They arrived unannounced middle of the day. I was not provided a notice of any sort other than confirming the date when I booked the appointment. 1.5 hrs into the work, I received a call from the office asking for $75 MORE because I "have black floors and black furniture" - I do not. I inquired if they would confirm they do LESS of a clean on lighter toned floors and was told that wasn't the implication of the call -- but that I had to pay $75 more for the quality of work they want to deliver on. This indicates a 25% increase over the quoted estimate, to accommodate the statement that "you have darker floors so they require us to clean them more." Unacceptable. The representative went on to state that they clean all floors equally, regardless of colour, but that I still had to pay for an extra hour of time. I was offered a $25 coupon in light of the day-of change. I will not be continuing service with this company. This is just a ridiculous way to make an extra few bucks and not the sort of relationship I'd like to build. The women who did the actual work were very kind and did great work. I hope they find a better employer in the future.

unknown

unknown

The ladies do I wonderful job. If there is something that they forgot to do or that I want them to do in the future, I get emailed a feedback card after every cleaning. And they are sure to do whatever it is I need them to on the next visit. The communication between the office and myself is amazing. I have tried to use other cleaning companies and none do that wonderful "clean green" job that Maid Brigade does.

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unknown

fine

They are awesome! I have been using their services since the summer of 2013. The ladies who come out are so nice. They always arrive on time as scheduled. They provide their own green cleaning supplies, but they will use your products if you leave them out. They do whatever chore that I ask of them without any trouble. They clean my home better than I could have ever cleaned. They really go above and beyond what I was expecting.

I have had my house cleaned many times but working with the franchise of Maid brigade was so fabulous.  I was given a quote over the phone based on my description.  the girls showed up and went to work exactly when we had appointment booked.  The finished and called the office with final details and the final invoice ended up being less than quoted....when does that ever happen, everyone always wants to add charges.  Misti in the office did a follow up call to check on the service.  I work in the home improvement field and now utilize their services on the properties in their area and refer them to friends.    We have recently moved out of their service area and using different franchise that does a good cleaning as expected but just doesn't have the customer service and follow up of this office.

We used this company for approximately three years and have recently cancelled this service.
Pros:
--We really liked the green aspects of the cleaning and that they do not use harsh chemicals.
--On most occasions the cleaning itself was satisfactory.
--They bring their own cleaning supplies and vacuum.
--The company was responsive to most complaints, switching us to a different team upon our request and in some cases compensating us for damages.
Cons:
--We experienced damages on multiple occasions including:
----When their vacuum cleaner broke they went into our unfinished basement - an area off limits - found our vacuum, used it and then had an accident which left the vacuum broken into several pieces.
----Baseboards and the base of wooden furniture have been dinged throughout the house.
----Various irreplaceable items - including some made of stone - were broken.
----A large light bulb from the kitchen light fixture was broken.
----The stainless steel refrigerator was dented.
--The cleaners dumped out the vacuum canister in our front yard on one occasion.
--The cleaner threw her cigarette butt in my front flowerbed once as I watched from inside.
--When I was present the banging and crashing - both vacuuming and moving our belongings around for dusting - made me wince.
--They can't tell you in what time window they are arriving and it varied widely, which was inconvenient on days when we were home.
We realize no one will take care of your home the way you would and because the cleaning was generally satisfactory we tried to give the benefit of the doubt and understand the damages were accidental.  After we complained about the dent in the refrigerator and cancelled the service we were refunded the cost of the last cleaning.

I have used them for nearly 10 years.  They always do a great job, are very accomodating of my requests when I make them, and are flexible in regards to scheduling.  I appreciate that they let me know when things break and when my cleaning supplies run low.

They always do a good job, and they don't require supervision.

Everything is going well thus far.  We have no problems with their service.

Overall, we have  been satisfied with their services over the two years that we have been using the company.  They usually send the same crew each time.  Furthermore, they have broken items on a couple occasions, but they have been very responsive in making reparations.

They are always timely and do a very good job.  Furthermore, they have been accomodating of my requests since I recently fell ill.

I find them to be very good. They were the 3rd ones I tried, and I kept them. I had a particular time of day I wanted them to come and they do that. They were flexible in working with my schedule. Also, I get the same crew each time and that was important to me. If I have ever have a problem, they are quick to resolve it and I appreciate that. If there is a complaint, a supervisor visits the next time and makes sure that we are happy and that they follow through the changes. They are very responsive! When you find someone who is really going to clean, doesn’t forget the corners, windows sills or little spaces, then you want to stick with them! They do great top-down cleaning!

Their service has gone well.

I see them every three weeks.  This has been going on for several years.  They are very quiet.  The two women do not speak English fluently and communications are not easy; however, any clarification needed could certainly be achieved through a telephone call to their headquarters.  The house is always left neat and clean.  If something more needs doing, one can always ask them to tend to it before they leave.  We are always here during their visit (although that is probably unnecessary).  Their quiet work is amazing!  We stay out of the way--and when they get to where we have perched, we move to a room already done.  At the end, one of them calls, "Finished." At that point I am probably supposed to take a quick look around and check on any missed spot; I find that totally unnecessary and too much bother.  They have never failed to please me.

I am very pleased with their service. It has been very good. Two people come out every two weeks for the cleaning.

They are very good. I have them come out once a month to clean. I am very satisfied with their service.