Hogan & Sons Tire and Auto

"Hi [Member Name Removed] - Thank you for taking a moment to share your feedback after a recent visit to our shop. I am very sorry to hear about your experience, as our team of professionals work with each patron to ensure your vehicle is in accordance with the regulations issued by the State of Virginia. There is a difference between a courtesy check (multi-point inspection) and a Virginia State inspection. Our inspectors must apply the law in order to ensure vehicles meet the minimum requirements. Your vehicle, which arrived at our shop with 226,000 miles did not pass inspection. Our staff member walked you through each item and why it was necessary to replace in order to pass inspection. From a tire perspective, the steel wire was visible on more than one tire. Our team brought your vehicle up to code so that it would pass inspection. If you chose to do the work elsewhere, we by law, would have to put a failed inspection sticker on the car until the work gets completed and is re-inspected at our shop. Once again, I am sorry we did not meet your expectations. We were forthright, direct and candid on the repairs necessary for your vehicle, which were ultimately approved by you prior to us commencing the work."

"Hi [Member Name Removed] - Thank you for the "A" rating and referral. We truly appreciate your business and the positive endorsement of our Sterling location. It there is anything we can do to improve our service, please let us know. Thank you once again for the great rating."

"Hi Angies List Member - Thank you for taking the time to share your experience. I would like to apologize for responding so late, as we make all attempts to reach out to the customer when an issue like this occurs at one of our locations. Our team of professionals are highly qualified to work on all makes and models, from oil changes to new engines. Our pricing of products and services for most work orders is very competitive in the market. However, there are a few jobs, which require specialized tools, that can be higher than our competition. Depending on the vehicle, transmissions can range from $3,000 to $15,000. When a ticket reaches this type of dollar amount, it may be beneficial to get a second opinion. I am surprised that we did not recommend this from the start, as transmissions can be very complicated, which is why there are specialty businesses like AAMCO that work specifically on transmissions. I hope that you do reconsider our services in the future, as we are an honest repair shop that focuses on keeping your car on the road and out of the shop. Thank you once again for giving us the opportunity to quote your transmission."

"Hi [Member Name Removed] - Thank you for taking the time to share your experience. We rely on our customer base to provide valuable feedback on each of our locations to improve our overall service. Our team is always out for your best interest. If we can fix a part rather than replace it, we know that means valuable savings to the customer. I am very pleased to see our Sterling location was able to correct the problem and get your car back on the road. Thank you for supporting our local business."

"Hi [Member Name Removed]- Thank you for the opportunity to service your vehicle. Our goal is 100% customer satisfaction, backed by the best in area service and warranty. Should you have any other issues with your vehicle, you can always count on our team to be there to serve you. Thank you for your business, and please share your experience with friends and family."