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About us
We are a family owned and operated business since 2008, Flood Crew LLC is a Water Damage Restoration company that has offered remarkable cleaning and restoration services to individuals who are tired of the below average results. You can be assured that every job is done with the highest of skills. Check out our gallery! Servicing all of Northern Virginia, Washington DC, and Maryland. Our business hours are Monday thru Saturday 7 am-4:30 am. We also offer 24 hour Emergency Services.
Business highlights
Se habla espanol
Emergency services offered
18 years of experience
Services we offer
Carpet Cleaning , Insurance Billing Experts, Sewage Clean Up, Water Damage Restoration, Water Extraction & Removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.239 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 0% | ||
| 3% | ||
| 5% | ||
| 13% |
Filter reviews by service
Showing 1-25 of 39 reviews
Walid H.
Oct 2025
Water Removal Recovery Service
Took the money and never finished the job.
This company is completely unprofessional ? they stopped answering calls after being paid and left the work unfinished. The property was left damaged and unrepaired. I strongly recommend avoiding them.
Johan S.
Sep 2025
Water Removal Recovery Service
We do not recommend Flood Crew. Good at the immediate mitigation but when it comes to follow through and restoration things go south. The owner Bill has a scattered way of planning and thinking and is poor with communication. He used unqualified subcontractors in our house and eight months later we are still finding things they did wrong. Bill ultimately ghosted us and we had to hire another contractor to fix his mistakes and complete work his crew didn?t finish (for which we are now having to pursue legal recourse).
We have used them twice in the past 4 years. The first experience was good, though had some of the same poor communication and poor planning we experienced the second time. But the second experience was awful, the company has really gone downhill. I strongly recommend going with a more reliable company.
Jay S.
Feb 2024
Water Removal Recovery Service
Bill was quick to respond and explain the whole process (flooded basement). He was very responsive and I was very happy with the work of him and his team. Thanks!
Brad R.
Jan 2024
Great experience fast response helped get me in my home and address a flood issue great team
Response from Flood Crew
"Thank you very much for your kind review. It was great working with you guys. And thank you for understanding that things take time. It doesnt happen overnight. So I appreciate your patience when working with restorations and insurance company delays."
Maxine A.
Nov 2023
SCAM ! DO NOT GIVE THIS COMPANY ANY MONEY,THEY TOOK OUR DEPOSIT 7 MONTHS AGO NEVER DID THE WORK AND NOW WILL NOT RETURN PHONE CALLS
Response from Flood Crew
"just because someone stumbles and loses their way doesn't mean they are lost forever"
Dana H.
Sep 2023
Very nice man. BUT HAS MANY ISSUES IN LIFE. Terrible with returning calls, terrible at timely work getting done I am flood damaged for over a year with very little painting, I had nothing but a refrigerator for 9 months. Today I have my old stove back in. I have my new floors in but no carpet no counters no usable cabinets. a small half bath is where I get my cooking water. I could go on and on and on. He hired another company to take over and THEY ARE THE SAME. DONT guess who bill USE THEM.
Response from Flood Crew
"Thank you for taking the time to provide your feedback. Please accept our apologies and know that our leadership teams have been alerted to your experience. We truly apologize for your experience. This is not a representative of how we conduct business and would appreciate the opportunity to make this right. We are committed to practicing continuous improvement. Please know that we will be reaching out to you in order to make this situation right and repair our mistakes. Thank you so much. Bill Martins, Owner, Flood Crew"
Lauren J.
Nov 2022
Overall experience: Fairly Poor. Flood Crew has in its flyer that it makes restoration easy. They pride themselves on professionally restoring property and exceeding expectations. They state they are reliable, available, and ready. We unfortunately did not receive the characteristics described in the advertisement. We remained positive as much as possible. There may be more issues undiscovered, but we will seek other ways to remedy them. Bill says he is the owner and if he prides himself on quality, we suggest he start with his team and find members that support his cause. If you are someone researching this company, consider whether you have a desire for timely, consistent, complete and valued work done the first time around. If so, it is highly recommended you go with another company. If you can wait for the company to show up whenever they can, accept apologies for behavior that should never have occurred, have little interest in overall quality, and really like Home Depot, you may be a better client for this company than we were.
Response from Flood Crew
"We strive to complete jobs quickly however the insurance must review the claim and release the funds which we have no control over. That can take weeks, if we are not on top of them (calling, emailing which we provide as a courtesy) it can take much longer as the insurance carriers are also busy with their own claims, and they don't work 7 days a week like we do. While we understand, it is a tedious process, we can't drop previous clients jobsites just because payments have been made. This portion some understand and others don't, but to be fair to everyone there is a waiting period."
Allison B.
May 2022
Water Removal Recovery Service
They are very professional, very dog and kid friendly and they do beautiful work. After the flood they arrived very quickly to put the fans in even before insurance could react.
Response from Flood Crew
"Thank you for your kind words. It was great working with you guys."
Ja_Nel M.
Apr 2022
They mislead customers no timely promise service and project and never deliver
Response from Flood Crew
"I am so sorry, there must a misunderstanding, we do not have you as a customer nor have we provided any services under your name."
Kevin G.
Jan 2022
Water Removal Recovery Service
Bill was available when we needed him on a weekend to give us immediate guidance over the phone and come to our house quickly to investigate water damage. Would definitely recommend Bill at Flood Crew.
Response from Flood Crew
"Thank you for your kind review. We really appreciate it."
Sandra W.
Nov 2021
The Flood Crew did a great job installing wood floors in my basement, carpeting my stairs and painting walls. Bill Martins stayed on top of things making sure the work was to my satisfaction. I highly recommend Flood Crew. Thanks to Bill and his crew, Job Well Done !!!
Response from Flood Crew
"Thank you for taking the time to tell us how we did. It was great working with you and your son. We are here if you need us."
Roy B.
Aug 2021
Awesome
Response from Flood Crew
"Appreciare"
Gary F.
Jul 2021
This company does superior work at a reasonable price. I highly recommend them!
Response from Flood Crew
"We appreciate it. We are here if you need us."
Debbie M.
Jul 2021
The technician was very pleasant. However, there were too many missteps before he started the job.
Response from Flood Crew
"Thank you for your review, we strive to our best every time our working with your requests."
Nicole J.
Jul 2021
I needed to schedule a move out carpet cleaning for my townhome. Flood CrewVA was a recommended vendor for this service and they did not disappoint. The funny thing is that Flood Crew VA contacted me first while I was still “undecided” on choosing which carpet cleaning services. After speaking with Bill Martins, I just feel at ease going with their services. Bill was very professional and answered all my questions. He gave me a rough estimate which ended up being a fairly pricing. They followed up with me at least twice to making sure the scheduling date/time was still what we have previously discussed, which at that point helped me to make an informed decision about cleaning. Overall, Flood CrewVA quality of the work was excellent; they are responsive, professional, quick and their results are better than any company I have worked with so far. YES YES YES they “leave your home with carpeting that looks clean, smells fresh and is bacteria-free”. The carpet does not just looks clean, IT IS CLEAN LIKE NEW, even better than before and it smells fantastic. Some carpet cleaning claimed that they remove an average of 94% of the most common household allergen. WOW!!! In my opinion, Flood Crew VA remove not just the average of 94% but over 110% of the most common household allergen. I am very satisfied with Flood Crew VA (Bill Martins) and would highly recommend them should you need carpet cleaning services for your home.
Response from Flood Crew
"Thank you very much, we are glad you are happy."
Dedi M.
Jun 2021
Fantastic
Response from Flood Crew
"Thank you. Hope your home sold quickly!"
Lisa V.
Jun 2021
I cannot say enough good things about this company, and the technician (?) they sent to clean my very old, stained carpets. As we have sold the house, and the new homeowners are planning to make changes, I did not want to go to the expense of replacing the carpet but did not want to turn it over with dirty carpet, either. I could tell from Eddie's face he was skeptical about being able to get the stains all the way out and told him I would understand if he was not able to do so. Eddie spent several hours working on the carpets. Once he finished, I was pleasantly surprised to find the stains were gone! (I was almost certain some of them were permanent.) I feel much better about turning the house over to the new owners with old, but clean, carpets. The price this company charges for such outstanding work is very reasonable and estimates are provided before anyone arrives at your door. They were also able to schedule the appointment for just a few days after I called; faster, in fact, than I was ready for the work to be done. Bill worked with me to find a date and time that fit my schedule. I highly recommend giving this company a call the next time you need your carpets cleaned.
Response from Flood Crew
"Thank you so much for the review on our technician, we are pleased he did a wonderful job."
Richard P.
Jun 2021
Excellent service...Thanks to Bill Martins and Crew
Response from Flood Crew
"Appreciate the feedback, have a great year!"
Dennis D.
Jun 2021
They were prompt, efficient, and a pleasure to deal with.
Response from Flood Crew
"Thank you so much for the review. It was great working for you and your wife!"
Louise C.
Jun 2021
They were quick and professional. I would use them again.
Response from Flood Crew
"We appreciate the kind words. We hope you find new great tenants!"
Shayna D.
Jun 2021
They did an excellent job removing carpet stains that have been noticeable for years. I will definitely use them again.
Response from Flood Crew
"It was great working with you guys."
Ken M.
May 2021
They did a great job. The heavy traffic areas are very clean and look terrific.
Response from Flood Crew
"Thank you, glad you liked it."
Barbara B.
May 2021
Fast, quality work. Was able to extract a deep stain out of our carpet without much trouble. Called them with less than 24hrs notice and they showed up first thing in the AM.
Response from Flood Crew
"Glad you are satisfied."
Alonita V.
May 2021
They demonstrated EXCELLENT Customer service. I highly recommend this co.pany.
Response from Flood Crew
"Thank you for your feedback."
Jennifar A.
May 2021
Water Removal Recovery Service
These guys are great, great work, and great company. Our plumber recommended them, and Iâ m so glad he did!
Response from Flood Crew
"Thank you for the kind review."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Flood Crew is currently rated 4.2 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Flood Crew accepts the following forms of payment: CreditCard
Yes, Flood Crew offers free project estimates.
No, Flood Crew does not offer eco-friendly accreditations.
No, Flood Crew does not offer a senior discount.
Yes, Flood Crew offers emergency services.
Yes, Flood Crew offers warranties.