CARDINAL HEATING & COOLING

"The manufacturer only gives 90 day part warranty and a 5 warranty compressor warranty on the a/c unit. Yes, the a/c had a refrigerant leak and both the evaporator and condenser coils were out of warranty. We could've had two men to pull this air conditioning section out of this condo unit bring it back to the shop and try to find the leak. Once we found out which out warranty coil was leaking, we would've recovery the refrigerant, had to pay shipping cost to bring in a new coil, gas to bring the cooling section back-and-forth to the condo, new refrigerant, and that's not even counting the labor for two men yet. Please note Cardinal is nice enough to give a one year warranty on these systems when the manufacturer is only giving 90 days. This is the only unit that can go into that 40 year old building because it's the only one that will fit into the wall. This a/c system that we are talking about is a package system, which means it comes pre-charged from the factory and we just slide it into the wall. If we were able to use a different system like Trane we would have done so. I am very sorry unhappiness but we can only put in what fits. I hope the new cooling section we put in is working fine for you. Again I am sorry, Tod Workman Owner Cardinal Heating & Cooling"

"[Member Name Removed] was very unhappy with the company that installed his heat pump system that is why he called us on and not them to come solve his problems with his system. The first time we were out to his home was on 12/5/2013 for a Fall check. His system was totally set up wrong. The company that installed the system set the air handler up for a 3 ton when his heat pump was a 3 1/2 ton and had the dip switched set wrong the the electric heat. We also found that the timer was set wrong for the air cleaner. It is a good time to note that we work on flat Rate pricing which [Member Name Removed] knew about all the pricing before we started the work or ordered any parts. We did have to go out on 7/2/2014 for the air cleaner and that's when we found the the pins were broken on the field charger because it was never cleaned properly from the time of the install. At which time we showed him how to clean the field charger because the company that installed his system never showed him the correct way. We had to order the field charger from the factory and we gave [Member Name Removed] the PRICE once again. He called back on 7/9/2014 but this time it was because his heat pump was not cooling. We found a bad condenser fan motor and capacitor.Which we had to order. [Member Name Removed] was told the price which he agreed to and the parts were ordered and installed on 7/10/2014. [Member Name Removed] paid for the motor and capacitor without any issues. On 7/23/2014 we called [Member Name Removed] and told him his field charger was in and he had us come out to put it in. Once it was in and time to collect is when [Member Name Removed] was unhappy. [Member Name Removed] could've not had the motor and the capacitor installed and the field charger but it was his choice, he said yes. And, about the mold, the mold was in the air handler and we told him he should have a duct cleaner or a mold remediation company come to look at the mold in the air handler. I understand [Member Name Removed] is upset but all of his problems come in 7 months and the company that installed his system did not do a very good job. Everything has been [Member Name Removed] decision from the company he had install his system to saying yes go ahead with replacing and ordering parts. We have his signature on every invoice. It is easy for him to come on and say things that are not true, like mold on the air cleaner and pricing. We have what we said and I have the prove with the invoices on where he signed for the work to be done"