BELFORT FURNITURE
About us
Belfort Furniture offers the largest selection of home furnishings in the Northern Virginia and Washington, DC featuring over 100,000 sq. ft of showrooms including bedroom, dining room, living room sofas and sectional, home entertainment, home office and youth furniture. We offer name brands like Belfort Signature, Belfort Essentials, Bernhardt, Broyhill, Flexsteel, Kincaid, Lane, Lexington, Natuzzi Editions, Rowe, Vanguard, Sealy, Stearns and Foster, and Tempur-pedic. We have certified design consultants on staff and offer on-site design services and in-home appointments addressing room planning, furniture placement, color and fabric coordination. We also offer custom window treatments - draperies, valances, panels, and shades, blinds, shutters from Hunter Douglas, Norman Window Fashions and Graber.
Business highlights
Services we offer
Decorating and design services In-home design appointments Custom window treatments Custom bedding
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 41% | ||
| 27% | ||
| 2% | ||
| 14% | ||
| 16% |
The store manager said that the sofa and chair cushions would be replaced with more comfortable, down-filled cushions. They delivered them on time.
The seat cushions were hard and uncomfortable, compared to the ones in the store. I thought the cushions would soften up after a few months of wear, but they never did. People who sat on the furniture were not able to touch their feet to the floor!
I requested that Belfort replace the cushions with the same type of cushions that were on the floor sample. My sales person, Ludmila, was very helpful. They agreed to replace the cushions and said it would take several weeks. When the time came for the cushions to be replaced, I received an email from the customer service rep., saying that they were not going to replace the cushions after all, because the manufacturer had not started using the softer cushions until after my sofa was manufactured. This was untrue because the floor sample had the softer cushions.
I then got a call from Ludmila...she said that I could swap my cushions with the store sofa's cushions. As we were removing the covers and compared the store cushions with mine, it was obvious that mine were much harder and in addition, the covers were much tighter on mine, which made the cushions harder.
I accepted the cushions from the floor sample against my better judgment (these are "used" cushions after all). I was so tired of dealing with them for months - promising me that they would give me new cushions and then refusing to do so. My sofa is much more comfortable with the "used" cushions, but they should have given me new cushions.
I was ready to start looking at dining room furniture at Belfort, but after this experience, I will never go to the store again. I have spent a lot of money at Belfort, but they obviously do not care about customer loyalty!
I have no complaint against the sales clerk, Ludmila. She did try.
The store ended up reselling the piece of brand new furniture I sent back, while charging me the full price.
After a week of what appeared to be endless phone calls, I received a refund to credit card of $389.
Belfort is the worst furniture store in the WDC area
"We want to thank this customer for her feedback. We are so sorry that the dresser did not work out in the room. That would have been the ideal situation. Per her request to return the dresser, we accepted the return per our sales terms on her original sales order. Regularly stocked items are generally accepted for return only at time of delivery and incur a 25% re-stocking fee. Since the request to return the dresser was days after the delivery, we had to send a team to her home to pick up the piece and charged $79 for the pick-up. Her credit card was refunded the balance due promptly within 10 days as noted on our terms and conditions. Again, we sorry that the piece did not work out in her room. One of our best practices for outstanding customer service is to be fair to all customers. Occasionally, the situation arises when a customer changes their mind and wants to return furniture once it has been in their home. To be fair to all customers, we must treat each customer equally."
Recently we bought a new bed set with delivery. Our salesperson, Andy knew the various options between models and brands. He was helpful in making the selection and did not hover. - available as needed.
The major problem we experienced was scheduling delivery. Their system only offered a day, requiring we be available all that day. This required an interruption in our business schedule to be home. They couldn't even provide morning/afternoon information till late afternoon the day before delivery. This meant rescheduling an entire day of working from home. The delivery itself went quite nicely. They arrived at the time promised the evening before. The delivery people were careful about not marking the walls and getting the unit assembled quickly. Pleasant people too.
We will still shop there if the need arises in the future. Just will be careful about the delivery issue.
It was a really good process. When we called them, they came out, they took the measurements, they took furniture from their store, they performed a presentation and will show it to you. Then, you can order the furniture. The service was really good.
Highly recommend!
This is now my second poor experience with Belfort on the same furniture purchase made over 18 months ago. I posted on Angie's List my first issue (see posting) and felt it was important to again share my experience with them in this situation as well.
5/6/2014 I wanted to take the time to update my experience with Belfort on this transaction as I did finally receive from them the opportunity to reselect a new sofa and pay the difference. I received a letter from Belfort's corporate office as well as spoke to a representative there who explained what they were going to do and apologized for their delay in addressing the issue with the sofa. I just completed the selection process and wanted to pay a compliment to the sales person who assisted me with it. I would highly recommend her for anyone who might be shopping at Belfort. Her name is Ludmila Krivenkaja please be sure to ask for her when you go in. She was a pleasure to work with and very patient as well. I would return to Belfort and use Ludmila's services again.
Within another 6+ months one of the same seams on the sofa came apart again and at the same time I realized that the seat cushion of the chair and ottoman that I purchased had been damaged by the zipper of the pillow (that came with the chair) which it seems had been incorrectly installed. I asked customer service at Belfort to look into what could be done about the chair cushion. The customer service person, after several conversations, said there was nothing they or the manufacturer would do about the chair cushion or the defective pillow. I also have no confidence that the sewing repairs on the sofa will hold up over time as I believe there is a design flaw in the sofa. I expressed my dissatisfaction to their inaction.
I have purchased a great deal of furniture from several other furniture stores over the years (IMI, Lazy Boy....) and have had that furniture for a minimum of 7 years and as long as 16 years and have never had the problems I am having with my purchase from Belfort. I definitely will not purchase from them again.
ADDITIONAL COMMENTS: I could not allow Belfort's response to my posting to go unchallenged. To be clear, I received 3 phone calls in one day from two different sales team members who left messages saying they wanted to discuss my Angie's List posting. They mentioned sending me out a $200 gift card on my next purchase with them to help offset my dissatisfaction. There was never any discussion regarding and quot; a complete re-selectionand quot;. I have no idea what that means since I never had a conversation with anyone. I was unable to return their phone calls until the next morning when I did call one of the sales people back and had to leave a message saying I would be happy to talk with them. I have never heard from anyone at Belfort since then nor have I received a gift card or any other compensation related to this.
"We want to re-assure [removed member name] and all customers that we do stand behind the furniture we sell. We have attempted to contact [removed member name] on several occasions to resolve this issue. We have informed her that we are offering a complete re-selection to ensure her satisfaction. We hope to her back from her to get the situation resolved as quickly as possible."
When we started this transaction back in August 2013, we decided to go ahead with it because of the total price statement of $2861.89 and Belfort's words that all the pieces would be in by the first of September. Read on and discover why this transaction was not completed until February 2014
The order was placed over the phone, and confirmed by email in which they stated everything I reiterated was correct. This fit with our plans very well because we were planning a new house warming party hosting the professionals I work with.
The delivery of the order was delayed every week through October into November because the items were not in the warehouse as they originally thought and needed to be manufactured by the company but always with the dialogue that it should be and quot;any day nowand quot;.
We postponed the fall social event with the professionals I work with because our house was not yet ready due to the incomplete study at the foyer of our house. In November Belfort notified us that the Library had arrived and we took off work to have it delivered. They charged us the remainder of the original $2861.89 before setting up delivery. This was to be good since we were to have a gathering of 30 people at the house for Thanksgiving.
When the pieces arrived, we received two bookcases and only the hutch portion of VEN#460-2 (2pc Library Desk). It was determined at that time that Belfort made an error in their placement of the order.
We entertained 30 for Thanksgiving without the benefit of an operational study and an eyesore of an unfinished room at the entrance of our house. At that time Belfort assured us the desk would be in the first week of December. This was to be good since we were also entertaining family at the house for the Christmas holiday. Mid December Belfort informed us the desk was coming from the West Coast and would not be in until the first week of Jan.
Again we entertained on Christmas and New Years without an operational Study. Mid-January Belfort informed us the desk was in and would be delivered. However there was a matter an additional $510 for the base of the two piece unit that they had failed to order with the original order that would have to be resolved before they would deliver.
We had a discussion about the price of the desk and whose fault this was for the order. While I still felt we should not pay for the desk due to the order fault not being ours and the length of the delay in receiving the desk, I acquiesced to a 10% reduction in the price of the total order to hopefully finally secure the desk and complete the study.
When the delivery truck show up the 24th of Jan it was discovered once again the wrong item was ordered on their part. The order was rejected. I attempted to contact the store salesperson and received only the voice mail. I left a message, wrote on the delivery man's electronic device the reason for rejecting the delivery and then attempted to contact a manager at Belfort. I was passed to the sales floor where the receptionist said the Manager was heading to a meeting but the sales person was available. The sales person said they would get back to me with a plan.
At that point it had been 151 days since we placed the order, we had canceled a major professional social event, impacted 3 holidays, and cost 4 total days off work for myself and my wife for delivery.
Three days later the salesperson came up with and quot;a couple of options, along with my management. First, you may have the desk on the floor. This will just take a few days for our visual team to take it off the floor and to our warehouse. Second, there are two more on order but our merchandising dept cannot guarantee when they will arrive. Just let me know what you would like to do and again I am so sorry for my mistake and all the inconvenience this has caused you.and quot;
I responded by asking the condition of the one on the floor and if there would be any monetary reimbursement due the continued problems we had had with this transaction. (they had already charged my card with the addition of the incorrect piece).
The sales clerk responded three days later and quot;I have looked it over and it looks fine to me, but our warehouse staff will also go over it with a fine tooth comb. Unfortunately we have already given as much monetary compensation as possible. The first available delivery date is Thursday. Just let me know. You are always welcome to come in and check it out yourself.and quot;
I responded: and quot;I do not believe the and quot;as much monetary compensation as possibleand quot; but do understand your company does not intend to do anything further to make up for nearly six months of delay, with errors on your part, misrepresentation of inventory availability and delivery, costing multiple days off of work for myself and my wife, impacting 3 holiday gatherings and a major professional function at our residence. Currently I am disinclined to recommend Belfort Furniture to anyone who may ask.and quot;
My wife and I went to the store to inspect the desk and said that we would take it to just have this over with. The sales person said she was very sorry and would look into seeing if there was anything else she could do with regards to further compensation for the time/delays/misplaced orders.
I never once was able to talk with a manager concerning this problem, only the sales person, information desk, and customer service desk.
We received and additional $18 credit to our credit card...
We like our new study (166 days after we placed the order on the assurance we would have it within 10 days), but did not like the repeated errors on the part of the sales person in placing the order, nor the misrepresentation of total price and time for delivery. Nor did we appreciate the feigned inability to do anything else to make up for the errors in service.
Thanks,
Christine
"Per our post delivery follow up, this customer was very satisfied with their merchandise and expressed no concerns. As far as our website is concerned, perhaps there was a misunderstanding. Our website clearly notes if an item is on display in our showroom or available to order (not on display). And, yes, we do have lots of items to view as we are Washington, DC's and northern Virginia's largest furniture store representing the best name brands in the business. We display over 500 room settings at our location in Dulles, Va. We thank this customer for their business and appreciate their feedback."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.