America Online

unknown

It was time to leave AOL when it took me over an hour to log on my bill paying site to pay ONE bill. The AOL service kept kicking me off and since it was dial-up, it took me forever to navigate back to the bill-pay page (and then got logged off again!).

Overall good product over the years. Customer service has been easy and helpful when needed from time to time.

I'M VERY HAPPY WITH IT. IT'S THERE, I TURN IT ON, AND IT WORKS. I'M NOT A MAJOR INTERNET DENISON. I AM HAPPY WITH THE PRICE. I WILL STAY WITH THIS COMPANY IN THE FUTURE.

I HAVE HAD AOL FOR ALMOST 8 YEARS. I HAVE FOUND THAT VERSION 9.0 IS RESPONSIBLE FOR MANY CRASHES ON MY SYSTEM. I HAVE SINCE LEARNED THAT VERSION 9.0 IS EXTREMELY MEMORY INTENSIVE (AND ME WITH THE MAX RAM STILL HAVING PROBLEMS). I HAVE SINCE REVERTED BACK TO VERSION 8.0 . I ALSO HAD SEVERAL PHOTOS UPLOADED ON THE ''FTP'' SPACE TO SHARE WITH OTHERS. MY ENTIRE FTP SPACE WENT DOWN AND THE AOL STAFF COULD NOT SEEM TO LOCATE THE DIFFICULTY. I HAVE ALSO FOUND THAT THE AOL HELP SERVICE IS LIMITED AS FAR AS TO HOW MUCH IN DETAIL THEY CAN GO...IF THE DIFFICULTY IS PAST A CERTAIN POINT, IT IS ALMOST AS IF THE SUPPORT STAFF DOES NOT KNOW HOW TO HANDLE IT. THE SERVICE IS ALSO VERY SLOW IN THE AFTERNOON - WHEN I SUSPECT THAT ALL OF THE KIDS ARE OUT OF SCHOOL AND ONLINE.

WE HAVE HAD LITTLE ISSUES WITH LOSS OF CONNECTIVITY OR INABILITY TO SIGN-ON DUE TO HIGH TRAFFIC. WE ARE BILLED VIA OUR CREDIT CARD EACH MONTH ON THE SAME DAY. A LITTLE SLOW AT TIMES, BUT WITH DIAL-UP THAT'S TO BE EXPECTED. CAN HAVE MULTIPLE USERS UNDER YOU PLAN, EACH WITH DIFFERENT ACCOUNT SETTINGS.

unknown

THEY ARE A RIP OFF! THEY GET YOU INTO CONTRACTS, CHARGE EXPENSIVE RATES, THEN WHEN YOU TRY TO GET OUT OF THE CONTRACT, IT'S IMPOSSIBLE. I DON'T LIKE THEIR TACTICS TO KEEP ME AS A CUSTOMER AT ALL.

ALTHOUGH AMERICA ONLINE IS CERTAINLY NOT ONE OF THE LOWER-PRICED INTERNET SERVICES, IT HAS BEEN A STABLE PROVIDER FOR MANY YEARS. I HAD THE OPPORTUNITY TO SWITCH PROVIDERS MANY TIMES, BUT DISCOVERED THAT MANY OF THESE SMALLER SERVICES GO OUT OF BUSINESS. AMERICA ONLINE HAS AT LEAST STOOD THE TEST OF TIME. SOMETIMES THE SERVICE CUTS OFF OR SEEMS TO FREEZE, BUT THIS HAPPENS LESS NOW THAN IT HAS IN THE PAST.

THIS IS A HORRIBLE COMPANY. ALTHOUGH I CANCELLED MY ACCOUNT, THEY SAY THAT THEY HAVE NO RECORD OF IT. THEY REFUSE TO GIVE ME ANY PERSON TO SPEAK WITH OR ANY INFO SO THAT I MAY DISPUTE THE CHARGES IN WRITING. BASICALLY, WE RECEIVED NO SERVICE...AND THEY CHARGED US FOR IT! WHAT A HORRIBLE COMPANY! HORRIBLE PEOPLE WHO HAVE NO CUSTOMER SERVICE SKILLS!