Great Falls Septic Service Inc

They were great.  We have used them for many years, even when we needed to do extensive work on the septic field.  We would recommend them highly.

Been using them for a long time. Good people, good crew.

Was selling my house and GF Septic was contracted to do the septic cleaning and inspection by my realtor.  During the inspection it was noted that the two plastic distribution boxes were cracked and three floats were not operating properly.  I was out of town during the inspection and the two workers (who speak limited English) were trying to tell my wife that we needed to get the repairs done now and the cost would be $2,500 for the repairs.  My wife felt like she was being pressured to do the work and called me very upset.  I told her to ask them to leave and we would get back to them with our response after I called around to a few other vendors.  The average price for the three other vendors was approximately $2,000.  I called GF and told them what others were charging us, and magically, they were able to reduce the cost to $2,050 which I accepted since they had done the original work.  I told the woman that I felt they were trying to fleece the customer who is trying to sell their house.  She apologized and said that they would never do that...but the proof was in the original price and the pressure they put on my wife to agree to it on the spot. 

So they did the work about a week before the closing and left a huge mess in our yard waiting for the health inspector to review and sign off on the work.  The inspector came on Friday (house was to close on Wednesday at 2:00 PM).  On Monday morning I called them to see when they were coming to refill the hole and clean up the mess in my yard.  I was promised they would be there first thing on Tuesday morning.  Tuesday  morning came and went and I called again on Tuesday afternoon.  Was told the workers would be there later that afternoon...as she did not know what happened to the workers.  Tuesday afternoon came and went....  So I called first thing on Wednesday morning saying that our closing was later that day and the buyers were doing a walk-through of the property at 12:30.  She assured me that I was first on the list.  10:30 no workers...11:30 no workers...12:30 no workers and I had to apologize profusely to the new buyers who wanted to escrow our closing because the work was not finished. 

This was totally unacceptable and I called again telling the woman that I wanted to speak to the owner.  She gave me some story that the owner was working somewhere out of cell phone range...another excuse.  I wanted to know what she could do for me since they made promises they did not keep and were never able to finish the work in time for the closing.  She said she would have the owner call me back and resolve the issue. 

I was able to close without escrow (promising that I would follow-up as necessary which was very embarrassing to me to say the least).  The workers apparently showed up around 2:30 that afternoon while we were at the closing.  I never got a call from the owner at Great Falls septic, but par for the course with the promises they make that never happen. 

I have waited 3 weeks for the call as I really do not like to write poor reviews...but since I have heard nothing, this was my only way to vent my frustration with this company.  I would never recommend this company to anyone.  It was bad enough to pressure my wife into paying $500 more than others were charging...but to complete the work, take my money and not complete the job in time for the closing, after promising over and over again they would be there,  was totally unacceptable.

 

as needed

Great!

A much better experience than with any of the local companies in PWC

The team performing the work where always professional and cleaned up after

 themselves.

They were happy to explain what was needed & why

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The responsiveness was incredibly fast. They were hear early the next morning. The cost of the septic service, $275 was, I thought, on the high side for a small septic. The additional cost of emptying the sump, which took less than 2 minutes, was another $125. Okay, I can live with those amounts as they were quoted over the phone and they are flat rates. It was clear that I my sump pump was no longer working and would require replacement. I agreed for them to replace it that same afternoon and they were to call back with the cost. They did. It would cost $950. I complained that the cost was very high in view of the fact that the replacement sewage pump, a Zoeller M267, retails for $350. But what could I do? I had no alternative. Even Sears, which sells the same pump, does not install. So two guys came back in the afternoon, spend 43 minutes installing the new pump, and charged me the full $950--$600 more than the cost of the replacement pump. There were no additional materials, although they did take the old pump away. There was no travel fee; their office is less than 4 miles away. Finally, there was no discount for the $412 I gave them that morning to empty the sump and septic tank. As noted at the beginning, they were prompt and they were professional. They were also inexplicably expensive. I would use them in the future only after comparing the cost with other septic services.

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We are in the process of selling our home. We had an offer, and a septic inspection was completed by the offering party's septic company. It failed inspection because some parts of our septic system were old and needed to be replaced. Due to us not receiving some paperwork, the deal fell through. So, we wanted to get the septic system repaired as soon as possible in order to put the house back on the market. We have used Great Falls Septic for the full eleven years we were in the house and have always received great service. The previous owner of our house also used Great Falls for the entire time they lived in the house. I contacted Great Falls Septic and advised them of our situation and that we wanted to get the house back on the market, and have an open house, as soon as possible. David Hott of Great Falls Septic came out with the County inspector within a day or two. I was shown the problem with the system, and was quoted a very fair price. Again, within about a day, David's crew arrived on a Friday and replaced a good portion of the system before torrential rain forced them to stop working that day. David and his crew arrived Monday morning after a rainy weekend. They worked all day and got the rest of the job completed. The County inspector came out about two days later and passed the system with flying colors. That very same day, David was able to close up the system, replace the soil over the system, and grade it off. The job could not have gone any smoother. About a day or two later, we held our open house with great success. I would highly recommend Great Falls Septic to anyone for septic pumping and repair.

Great service.  Went to Great Falls Septic on recommendation of a neighbor, was very pleased with the experience.  Requested they both pump the tank and conduct a full inspection - the two tasks were accomplished by two separate crews, the inspection team following the pumping team.  Both teams showed up when expected, separated by only about 30 minutes.  All concerned were very courteous and professional.   I was concerned with limiting damage to the yard, which both crews made careful effort to avoid.  With the use of a hose extension, pump crew was able to pump from the driveway rather than drive onto the lawn, which I appreciated.  Both teams also took great care while digging up the septic cover and the distribution box cover, preserving sod and replacing it after the work was done and excavation re-closed, leaving little visible evidence of the work after they were complete.  Overall very pleased and would definitely use Great Falls Septic in the future.  

He did a good job. Very responsive and he found solutions that other septic tank service providers did not find, it saved me a lot of money in the long run.

Very friendly and honest company even though I wasn't a customer. It's nice I see there are still honest people out there.

Went just fine, showed up as agreed, did very good work, for a great price (the best I could find).

I have many mixed feelings for this report so I will give details on each category of grade. Price: Their price was my main attraction to Great Falls Septic Service. They had pumped our septic tank twice before and had done that just fine for a good price. To their credit, after opening up the trench it was discovered that some more length would be needed because of old materials that are not acceptable now. Also, the inspector found that the original total fall was not enough (even though the system has functioned fine since 1983, but that's another story) so they also had to raise the outlet from the tank about 1.5". They did both of those things and held their original price firm--that carries a lot of weight in my mind. Gave them an A for price. Quality: In the end, the job was done well. There was one minor accidental impact that put a gouge in our asphalt driveway with a tooth of the backhoe--but hey, nothing to do about that so it's now water under the bridge to me. Gave them an A for quality. Responsiveness: Several times I called to work on the next step and had to call again a couple of days later after no response. Several times they responded that day or the next day, enough of a mix that I gave them a B. Punctuality: Most of the time they showed when they said they would, several times they showed a day or two later. Gave them a B. Professionalism:This is the category where the problems reside. This job was supposed to be about a week or two after we excavated our dbox on 6/3, it was finished today 7/26 (7 1/2 weeks later). It's summer and they are quite busy, but that is way too long. I don't know all of their reasons for following up with me so poorly, and this overlaps the "responsiveness" category a bit. I gave them a B there because strictly speaking when I called they got back to me reasonably soon, but any time they came out and went away having accomplished something or not, then I never got a call back and I had to call them to find out what was happening. This happened several times (at least four). We were out of town for a week so I left a check with my father-in-law to pay them if they finished the job while we were gone. We returned to find nothing had been done, no messages from them. I called and was told that they were waiting for my call to talk about something with the inspector--with no message to call them or anything?!?!? On top of that, I had received a bill in the mail for the job, before it had been finished?!?!? Finally last Friday the inspector came out and their crew worked hard in the brutal heat to adjust the line while the inspector was here. They said they'd be back the next day to close up the trench (which would have been a Saturday, maybe it was just a mistake) and again with no call or follow up they came today (Tuesday) to finish up the job. Final point of irony--today they follow up lickety split on our doorstep to pick up the check. I had to do way too much work to keep this rolling, can't do any better than a D in this category. Use them again: I had a hard time deciding this button. I try to be forgiving and hope it will be better next time, they are all good people, but this was not a fun experience. I am also providing a report for them in the category of Septic Tank Pumping, which they have done twice for us now, fine work at a very good price. Hope this is fair and helpful.

Told me he was ordering a sewage pump and gave a model number that checked out to be about $1600 on the web.  In actuality, they installed a sump pump that check out to be $600 on the web.  We were charged about $2600 for the repair. They destroyed our pump lid upon removing it and now the county won't pass it until we replace the lid.   They did not replace the septic tank lid correctly, and not we have a terrible stench. I will NOT call them back!   No one followed up to see if we were satisfied.

They were very good. It worked out really well. They have actually replaced the pumps in our system twice, and we have found them to be very good both times. They walked me through the whole thing to get my system going on the phone. A lot of times, a company will come out for something simple and charge you. This company doesn't do that. He just helped me work it out on the phone for no charge. They know their business. They seem to be competitively priced. They respond to any kind of emergency or problem that you're having.

They did a good job. They came when they said they would, did the job well, and it was uneventful which was good. The price came out less than I expected.

Came once looked at the job, told us they'd be back the next week. Never showed. Never called. Talked to them several times, always the same story - be there next week and never call or show up. They seem very disorganized

David came to see what equipment he would need and how many men over a week ago and scheduled service for July 11 at 8:30 a.m. At 1:00 p.m. I called and was told that the "technician" Tim was at DMV renewing his driver's license. At 2 p.m. they called me to tell me Tim would be at my house "shortly". At 3:00 p.m. they called and said Tim would be at my house in ten minutes. Tim showed up at 3:45 P.m. Looked at the septic tank and said "No one told me it was 2 feet deep. It'll take two hours and I have to be at the Chinese embassy in one hour. I am really tired. I have been working all day (presumably at the DMV getting his license). Call me and we will reschedule."