Rick called and set up an appointment. He was very professional during the inspection. He inspected the water damage, used a meter to determine how far into the surrounding linoleum/subflooring the water damage was found, inspected the damage to the kitchen flooring from the basement. Provided appropriate information without too much questioning on my end. Recommendation: create barrier around island while removing the whole kitchen island (36x64) and around the leak in the basement. Measured both the areas in the kitchen and basement that might require barriers, etc. He came out Tuesday 1/29; said he would send in an itemized bid in a couple of days. Because he was so thorough and professional; we planned on giving him the contract. However, we never heard back from Rick or anyone from PuroClean. I was very disappointed. If the job was too small for PuroClean, they should have just let us know so we could move on. Wasted 1 week waiting for a bid.