G&L Appliance Service, Inc

"7/10/16: G&L Appliance received a Dispatch work order ID# 376430082 from American Home Shield (AHS) to service the customer's Refrigerator. The complaint was: "Whirlpool side by side REFRIGERATOR middle strip that separates freezer & ref is too hot to touch, freezer not freezing things as well & water dispenser not working." 7/13/16: Customer was scheduled between 12-3pm. Technician Garry, arrived at 2:44pm. He diagnosed the problem as refrigerator needing a new condenser fan motor. Garry got approval from AHS for this repair and ordered the parts. The homeowner asked Garry if, as a courtesy, he would diagnose and give an estimate to fix his icemaker because he did not have icemaker coverage through AHS. AS A COURTESY, WE DID NOT CHARGE MR. [MEMBER'S NAME REMOVED] A $59.95 FOR THIS REQUESTED SERVICE. Garry called into our parts supplier with the Model & Serial numbers of the Refrigerator and got the price and availability, which we gave to Mr. [Member's name removed], $167 plus tax. Mr. [Member's name removed] called later in the day asking for the part # so that he could get the part himself or compare prices. We don't record part #'s. I explained to the homeowner that I did not have the part# but that he could go online and put his MD & SN# in and he will be able to get the part#. I let him know that Garry may have it when he comes back and if so can give it to him. 7/15/16: We received the condenser fan motor in and scheduled an appointment with Mrs. [Member's name removed] for 7/18/16, 11-2. 7/18/16: Technician arrived at 12:46pm and successfully completed the repairs to the Refrigerator. Homeowner asked Garry if he had the part # for a new icemaker, which Garry did not because we do not record the part #'s, only the MD#, SN#, pricing & availability. However, he did let Mr. [Member's name removed] know that he could use his MD# & SN# to go online and the get the information that he needed. Mr. [Member's name removed] left a voicemail requesting to speak to the owner. Garry is the owner and he had already spoken to Mr. [Member's name removed] about not having the part #. The homeowner paid the $75 deductible that is required by American Home Shield. If the homeowner is requesting a refund of any amount he will need to contact AHS. He will have to let AHS know that he, as their customer, is requesting a refund on a $278 repair that AHS paid for and was successfully completed by G&L Appliance. We are willing to call the parts distributer and ask them to look up the part # but only if the negative review is removed. **Also, to be noted, Garry hooked up his own personal fan in the back of the Refrigerator to keep it cold so that the homeowner would not lose any of his food while waiting for the part to come in."