American Tank Cleaning Inc
About us
For more than 15 years, American Tank Cleaning has serviced the Stafford, Virginia, area. From the start, our main goal has remained the sameāto deliver quality, value, and most of all, service. Give us a call today for a free phone estimate and let us show you the American Tank Cleaning difference. You can also ask us any questions you have about our services. We operate in full compliance with the requirements of the Chesapeake Bay Clean Water Act, and our services are approved by the health department. Our equipment includes a 180-foot hose, which allows us to protect your property while we work.
Business highlights
Emergency services offered
28 years of experience
Services we offer
Clean Filters, Conventional/Hydro Jet Spraying, Earth-Friendly Disposal, Environmental, Enzyme Products for Treatment of System, Grease Trap Pumping, Line Snaking Service, Septic Inspections for Mortgages, Septic System Service & Repair, Septic Tank & System Consulting, Septic Tank Pumping & Cleaning, Sewage Pump Replacements
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.928 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 0% |
Showing 1-25 of 28 reviews
G J.
Oct 2017
Tech showed up on time and did a good job. No muss, no fuss. I really appreciated the hose they used because I didn't have to take down a section of fence for them to pump it out. We did not know the exact location of the septic tank, so I didn't mind the digging fee.
Response from American Tank Cleaning Inc
"Thank you for using our services. We appreciate your feedback!"
Bryan W.
Aug 2017
Professional from the initial phone call to pumping the tank. I will definitely call them next time I need my tank pumped!
Response from American Tank Cleaning Inc
"Thank you for your review and using our services!"
Anne G.
Jan 2017
Clarence was our tech. He was prompt, courteous, and worked very hard. This was the first pump out since we purchased the home and we were unsure of the tank lid location. Clarence took his time and was very patient finding the location. Unfortunately, our tank was buried very deep (almost 5 feet). The extra labor charge for uncovering the lid was a bit high, but the work was hard for one guy with a shovel, so I can't really say much. Appreciated the good service.
Response from American Tank Cleaning Inc
"Thank you for using our services."
Balinda W.
Oct 2016
Very well. They showed up on time and was friendly and efficient.
Response from American Tank Cleaning Inc
"Thank you for using our services."
Bill R.
Jul 2016
Was right on time, pumped it for a reasonable price. Did not have to be home for them to take care of it. VERY PLEASED.
Response from American Tank Cleaning Inc
"Thank you for your review [Member Information Removed] using our services."
Sara D.
Apr 2016
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services."
Gregory B.
Apr 2016
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services!"
Charles S.
Feb 2016
These guys are great. I called in the morning around 9:30 and they were at my house by 1 PM. Rob was extremely professional and answered all my questions and provided advice on retrofitting my concrete lid with a newer type that didn't require digging to access the tank. I wouldn't hesitate to recommend them to anyone needing this service. Great company, great price.
Response from American Tank Cleaning Inc
"Thank you for your great review and using our services!"
Kathy H.
Oct 2015
Our tank is buried 12-15 inches. Technician arrived on time and was courteous and friendly. I showed the technician the approx. location to within a few feet. He poked around and said he located the cover. The technician needed me to cut away tree branches that were in his way so I did. I also stayed with him while he dug and held other tree branches for him. After digging it up, he could not get the cover off and it started to crumble. He asked me and I told him the door had been off for cleaning several years before so I did not know why it was stuck. At that point he told me there was another door a few feet away. Again, I am not an expert so I did not know they had two doors. The one he dug had never been opened so that's why it was stuck. Unfortunately, they did not want to dig the other cover (It took about 15-20 minutes to dig the first one). Instead, they wanted to keep trying the the one they dug and told me that it would probably be destroyed. I said "no way."
The technician and I both talked on the phone to the owner of the company. I told the owner I did not want the cement cover destroyed and I needed the other opening to be used since I knew it would come off no problem. He said, "no." They had too much work to do to dig another hole but he was still going to charge me a service call despite not emptying the tank. Understanding things just happen sometimes, I told him I would dig the other hole myself, I would refill the old hole, and all they needed to do was hook up the hose (which was ready to go and setting beside the tank). I also told him I should not pay an extra service charge since I was doing all the new work, my yard was dug up etc., and my tank was not even getting emptied. The owner of the company said he would not do it and he told his technician just to pack up and leave. I contacted another company and explained what happened and I needed help that day. Luckily, the new company squeezed me in. I dug up the other hole with no problem. The new company came and emptied the tank quickly and with no problems.
In summary, I told the owner I would do the extra work just to get my tank emptied. He offered no flexibility to overcome a little issue and instead left me in a jam even though he had a man and his equipment on site and ready to go.
The technician and I both talked on the phone to the owner of the company. I told the owner I did not want the cement cover destroyed and I needed the other opening to be used since I knew it would come off no problem. He said, "no." They had too much work to do to dig another hole but he was still going to charge me a service call despite not emptying the tank. Understanding things just happen sometimes, I told him I would dig the other hole myself, I would refill the old hole, and all they needed to do was hook up the hose (which was ready to go and setting beside the tank). I also told him I should not pay an extra service charge since I was doing all the new work, my yard was dug up etc., and my tank was not even getting emptied. The owner of the company said he would not do it and he told his technician just to pack up and leave. I contacted another company and explained what happened and I needed help that day. Luckily, the new company squeezed me in. I dug up the other hole with no problem. The new company came and emptied the tank quickly and with no problems.
In summary, I told the owner I would do the extra work just to get my tank emptied. He offered no flexibility to overcome a little issue and instead left me in a jam even though he had a man and his equipment on site and ready to go.
Response from American Tank Cleaning Inc
"FIRST OF ALL, You DID NOT pay A SERVICE CHARGE OR ANY other fees FOR OUR COMPANY TO COME OUT THERE. When you talked to the owner of the company, you were being very difficult and you could not understand why you would have to pay additional charges to have additional work completed. A business would be OUT OF BUSINESS if they did not charge for additional fees. It is not our fault that the concrete lid would get broken or crumble because it is stuck. The tech would do the best he could to not break the lid. ALSO, Concrete DOES NOT LAST FOREVER - you need to get some other kind of material that doesn't break so easily to cover your tank. In your complaint you said that the tank lid had been off before and didn't know why it was stuck and then you say that the door had never been opened and that's why it was stuck. So which is it, had it been opened up before or not? Also, our policy is we only dig one side up to 12" for free. You say your tank was 12" - 15" deep, we should have charged you for a digging charge, BUT WE DIDN'T. Also, It takes time to dig a hole and we were very busy that day and since you did not want to pay for another digging charge anyways (after we had already dug the one hole which we SHOULD HAVE charged you for that), we had to go on to the next job. Our tech had spent more time on your job than what was planned. I guess the other company that came out WOULDN'T have had any problems, since you had already dug up the other side and all the other company had to do is pump it out. The problem was you were trying to get us to dig the other hole, and wanted to complain and wiggle your way out of having to pay for digging the hole and instead of you paying for our tech to dig the other hole, you decided that you would dig the hole and expect our tech to sit there to wait until you got done digging. As the owner said, the tech had other jobs to get to and did not have time to wait for you to dig it up. If you wanted your septic tank pumped, without your concrete lid being broken, you should have dug it up yourself & popped the lid open before we came."
Michelle D.
Sep 2015
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services! We look forward to servicing you again!"
Richard I.
Aug 2015
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services!"
Martin F.
Apr 2015
unknown
Response from American Tank Cleaning Inc
"Thank you for using us! Give us a call when you need our services again!"
SP H.
Jan 2015
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services. We will look forward to hearing from you and providing services on your next county pumping requirement."
Melody B.
Dec 2014
quality was good, price was great, let us know about a problem that will be an issue in the future
Response from American Tank Cleaning Inc
"Thank you for your review and using our services."
Robert R.
Oct 2014
I contacted American Tank cleaning on Wed, Oct 8th to schedule the septic service. The gentleman who answered the phone was extremely polite and took all of my information in a professional manner. After checking the schedule he offered service date options for the following two days. When I decided to schedule the service on the 9th, he provided a time window of 8:00a to 2:00p, informing me that it would most likely be later in the day as there were three scheduled service calls already on the route.
True to his word, the truck arrived around 1:30p to perform the service. The truck was very clean and well maintained. The service technician was polite and professional. The service was performed quickly, efficiently and professionally. The service technician inspected my tank and answered all my questions regarding frequency of service, the health of my septic system, and the use of enzymes to stimulate bacteria growth.
This is the second time I have used American Tank Service and I have been impressed both times by their responsive, professionalism and efficient, quality service. I highly recommend them for septic service.
True to his word, the truck arrived around 1:30p to perform the service. The truck was very clean and well maintained. The service technician was polite and professional. The service was performed quickly, efficiently and professionally. The service technician inspected my tank and answered all my questions regarding frequency of service, the health of my septic system, and the use of enzymes to stimulate bacteria growth.
This is the second time I have used American Tank Service and I have been impressed both times by their responsive, professionalism and efficient, quality service. I highly recommend them for septic service.
Response from American Tank Cleaning Inc
"Thank you so much for your positive review and being a repeat customer! We strive to treat our customers they way we want to be treated as a customer. Thank you again, and please tell your friends and neighbors about us!!"
Jonathon B.
Oct 2014
American Tank Cleaning Inc was a big savior. I had an emergency septic tank overflow, and American Tank Cleaning was able to get the job done the same day! TL was very descriptive on the job that was performed. Thank You TL, and American Tank Cleaning for your help!
Response from American Tank Cleaning Inc
"Thank you for your review! TL cares deeply for his customers and we value him very much for that. Also, for those with emergencies, we try hard to get to you the same day! We understand and want to help! Thank you again, and don't forget to tell your friends and neighbors!"
Todd H.
Sep 2014
unknown
Response from American Tank Cleaning Inc
"Thank you for using our services. The price you quoted of $450 in your review is different than what we actually charged you. The price we charged you was $345. The $345 included the pumping and digging to get to the lid of your septic tank which was 28" deep. We normally don't dig over 24" but we give the homeowner the option to dig it up themselves or we will dig it up for an additional price. You opted for our service tech to dig it up. If you have any other concerns, please give us a call at 540-226-3133. Thank you!"
Shavanna S.
Aug 2014
unknown
Response from American Tank Cleaning Inc
"[Members Name], I looked at our records and could not find your name or address. I believe you have the wrong company. We have never been to the house that you listed. Not sure what company came to your house, but it was not American Tank Cleaning, Inc. The date that you listed that it was done was July 6, which is a Sunday. We normally don't go out on Sundays and we would not normally charge $300 to pump a septic tank in Stafford County. If I am mistaken, please give us a call to discuss further. Thank you, Pam at American Tank Cleaning."
Jason L.
Aug 2014
Tech was really friendly and took time to explain the whole process.
Response from American Tank Cleaning Inc
"Thank you for the review and using our services. I will share your review with our technician."
Erin L.
Aug 2014
He called 30 minutes before arrival. Work was done quickly and well. I paid what I expected to pay and got the necessary paperwork for the county. Would use again.
Response from American Tank Cleaning Inc
"Thank you for using our services and sharing your review with us. We will provide your response to our technician."
David G.
Jun 2014
The service was excellent. The technician, T.L. was very courteous, thorough, and professional. He explained the operation, care, and important aspects of the system, including the drain field. I will use their services again.
Response from American Tank Cleaning Inc
"Thank you for using our services and for sharing your review. We will share your response to TL."
Maureen O.
May 2014
Next day service, called ahead, on time. Polite and friendly and professional.
Response from American Tank Cleaning Inc
"Thank you for your review and using our services. We will give your review to our technician. Make sure you tell your friends about our service!"
Clay H.
Jan 2014
Outstanding and thorough job. I had requested a 30 minute call prior to arrival to ensure I was home, which was a nice feature. The driver was very professional and answered several of my questions. He also made a couple of recommendations to cut down a couple of saplings so they would not interfere with the drain field.
Response from American Tank Cleaning Inc
"Thank you for using our services and your positive review. We will share your review with the service tech."
Donna A.
Nov 2013
The American tank technician was very polite and professional - We have had him out a few times this year to pump out due to drainage issues of our field. A+ for the pump out technician!!!
We have used them for nearly 10 years and he said we could save money if we spend the money to put a cylinder around the pipe so they do not have to dig and put lid on it to keep whether and water from draining into the tank and American would charge less each time they had to pump it out. We have referred many clients to him.
My only issue was the price for pump outs after doing all the work to where the pump out pipe was. No price break like he had mentioned but they do great work and the advise they provided was helpful.
We have used them for nearly 10 years and he said we could save money if we spend the money to put a cylinder around the pipe so they do not have to dig and put lid on it to keep whether and water from draining into the tank and American would charge less each time they had to pump it out. We have referred many clients to him.
My only issue was the price for pump outs after doing all the work to where the pump out pipe was. No price break like he had mentioned but they do great work and the advise they provided was helpful.
Response from American Tank Cleaning Inc
"[Members Name], Thank you for your response. The price break that he is referring to, is a digging charge. Because you put a lid on your tank, you won't have to pay additional $ as in the past for a digging charge. In the future, the price will be a straight price with no additional charges. Thank you for using us!"
Jill M.
Sep 2013
It went very well, I had a few other neighbors also use American for the 5 year septic pump out our county requires, and American gave us a group discount! We all were very pleased and will use them again.
Response from American Tank Cleaning Inc
"(Member name removed), Thank you for your review. We will share your review with the service rep. Please tell all your friends about us! Thank you again for using our company!"
Licensing
State Contractor License Requirements
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FAQ
American Tank Cleaning Inc is currently rated 4.9 overall out of 5.
American Tank Cleaning Inc accepts the following forms of payment: CreditCard
Yes, American Tank Cleaning Inc offers free project estimates.
No, American Tank Cleaning Inc does not offer eco-friendly accreditations.
No, American Tank Cleaning Inc does not offer a senior discount.
Yes, American Tank Cleaning Inc offers emergency services.
No, American Tank Cleaning Inc does not offer warranties.