American Tank Cleaning Inc
About us
For more than 15 years, American Tank Cleaning has serviced the Stafford, Virginia, area. From the start, our main goal has remained the same—to deliver quality, value, and most of all, service. Give us a call today for a free phone estimate and let us show you the American Tank Cleaning difference. You can also ask us any questions you have about our services. We operate in full compliance with the requirements of the Chesapeake Bay Clean Water Act, and our services are approved by the health department. Our equipment includes a 180-foot hose, which allows us to protect your property while we work.
Business highlights
Services we offer
Clean Filters, Conventional/Hydro Jet Spraying, Earth-Friendly Disposal, Environmental, Enzyme Products for Treatment of System, Grease Trap Pumping, Line Snaking Service, Septic Inspections for Mortgages, Septic System Service & Repair, Septic Tank & System Consulting, Septic Tank Pumping & Cleaning, Sewage Pump Replacements
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 3% |
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The technician and I both talked on the phone to the owner of the company. I told the owner I did not want the cement cover destroyed and I needed the other opening to be used since I knew it would come off no problem. He said, "no." They had too much work to do to dig another hole but he was still going to charge me a service call despite not emptying the tank. Understanding things just happen sometimes, I told him I would dig the other hole myself, I would refill the old hole, and all they needed to do was hook up the hose (which was ready to go and setting beside the tank). I also told him I should not pay an extra service charge since I was doing all the new work, my yard was dug up etc., and my tank was not even getting emptied. The owner of the company said he would not do it and he told his technician just to pack up and leave. I contacted another company and explained what happened and I needed help that day. Luckily, the new company squeezed me in. I dug up the other hole with no problem. The new company came and emptied the tank quickly and with no problems.
In summary, I told the owner I would do the extra work just to get my tank emptied. He offered no flexibility to overcome a little issue and instead left me in a jam even though he had a man and his equipment on site and ready to go.
"FIRST OF ALL, You DID NOT pay A SERVICE CHARGE OR ANY other fees FOR OUR COMPANY TO COME OUT THERE. When you talked to the owner of the company, you were being very difficult and you could not understand why you would have to pay additional charges to have additional work completed. A business would be OUT OF BUSINESS if they did not charge for additional fees. It is not our fault that the concrete lid would get broken or crumble because it is stuck. The tech would do the best he could to not break the lid. ALSO, Concrete DOES NOT LAST FOREVER - you need to get some other kind of material that doesn't break so easily to cover your tank. In your complaint you said that the tank lid had been off before and didn't know why it was stuck and then you say that the door had never been opened and that's why it was stuck. So which is it, had it been opened up before or not? Also, our policy is we only dig one side up to 12" for free. You say your tank was 12" - 15" deep, we should have charged you for a digging charge, BUT WE DIDN'T. Also, It takes time to dig a hole and we were very busy that day and since you did not want to pay for another digging charge anyways (after we had already dug the one hole which we SHOULD HAVE charged you for that), we had to go on to the next job. Our tech had spent more time on your job than what was planned. I guess the other company that came out WOULDN'T have had any problems, since you had already dug up the other side and all the other company had to do is pump it out. The problem was you were trying to get us to dig the other hole, and wanted to complain and wiggle your way out of having to pay for digging the hole and instead of you paying for our tech to dig the other hole, you decided that you would dig the hole and expect our tech to sit there to wait until you got done digging. As the owner said, the tech had other jobs to get to and did not have time to wait for you to dig it up. If you wanted your septic tank pumped, without your concrete lid being broken, you should have dug it up yourself & popped the lid open before we came."
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would do it but when it did not clear the blockage stated that he could
not snake the necessary pipe without digging up the yard..... totally
misrepresented what his capabilities were!
"When our technician was there, he offered to dig the incoming side where the clog possibly was, but you did not want to have it dug up. We could have then snaked the line and cleared the blockage. I believe you misunderstood what we said."
"Thank you for using us! Please give us a call when you need our services again!"
"Thank you for using us! Give us a call when you need our services again!"
I contacted the office late on 9 April to request an emergency response to pump my septic tank due to a major plumbing issue in the house. I talked to Art and explained that I needed someone to respond the next day. He was able to schedule service for 8:30 on the 10th and the work was completed within a hour. I called 3 different vendors and American Tank was the most responsive. Technician was very professional. I used a different vendor several years ago and now will always call American Tank for all my septic system service.
"We are very happy that we could help you out. Thank you for using us!"
"Thank you for using our services! Give us a call when you need us again."
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"Thank you for using our services. We will look forward to hearing from you and providing services on your next county pumping requirement."
"Thank you for using our services. We will look forward to hearing from you again for your next county pumpout."
"Thank you for using our services. We hope you will use us again in the future."
Licensing
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