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Town & Country Pools, Inc. logo

Town & Country Pools, Inc.

5.0(
6
)
Pool Construction and Installation, Pool and Spa Servicing,

About us

Town & Country Pools, Inc. is a custom residential swimming pool builder serving the Maryland, Northern Virginia, and Washington DC area since 1977. Over the years, the company has built over 2,600 pools in the area. We now offer complete service to residential gunite swimming pools. Opening, Closings, Winter Water Treatment. Weekly, Bi-weekly and Monthly Pool Service is available ~ let us take care of your pool so all you have to do is swim!

Business highlights

48 years of experience

Services we offer

Residential design and build swimming pool construction, pool renovations, pool and equipment repair service and weekly or bi-weekly maintenance service.

Services we don't offer

Vinyl or fiberglass pool install or service.

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • Check
  • Visa
  • MasterCard
Our recent projects
  • 6
    The Fleet
    View Gallery

    Assorted photos uploaded by Town & Country Pools, Inc.

Reviews
5.06 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
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Filter reviews by service

Showing 1-6 of 6 reviews
Robert W.
Jan 2017
5.0
Yes, I recommend this pro
Excellent.
Response from Town & Country Pools, Inc.

"We pride ourselves on doing a job well done and its great to hear. Thank you so much for taking the time to review us."

Sam F.
Aug 2016
5.0
Yes, I recommend this pro
$12,000,000
T&C was awesome!  They were very clear from the outset about timing for all the steps, and cost.  They were prompt, communicative, and did excellent work.  We couldn't have been happier.
Response from Town & Country Pools, Inc.

"Thank you so much for taking the time to review us. We are so happy that you are enjoying your pool."

John W.
Jul 2016
5.0
Yes, I recommend this pro
unknown
Ken K.
May 2016
5.0
Yes, I recommend this pro
$15,000
.
CANDACE M.
Feb 2016
5.0
Yes, I recommend this pro
$12,500
.
Karen H.
Dec 2015
5.0
Yes, I recommend this pro
$10,000,000
.
Lillian G.
Dec 2015
5.0
Yes, I recommend this pro
.
John G.
Dec 2015
3.0
It was not great. There were constant problems. They wanted me to be here to meet with them or call them constantly. They were high maintenance. I've had this pool serviced before and it was very easy. They would come and take care of whatever needed to be taken care of. With Town and Country, they were twice as expensive, and there was constantly some issue. They didn't leave a message for what they needed. Instead of calling me, they would leave a written message in the bush or something else odd. It was unprofessional and I found them difficult to deal with. It was strange and there was a lot of personality involved all of the time. I was glad when the old company got someone who could do it. They did blow it off and make it look nice. I went back to my old people.
Ken K.
Dec 2015
5.0
Yes, I recommend this pro
$70,000
.
JAMES & Robin S.
Dec 2015
5.0
Yes, I recommend this pro
$50,000
.
Louis F.
Sep 2015
5.0
Yes, I recommend this pro
$200,000
Town and Country Pools has provided excellent service on a variety of tasks in servicing my pool.  In addition to pool opening and closing, this Spring they drained my pool and performed a complete cleaning.  The pool hadn?t been opened for 5 years and was a complete mess.  But their work restored it to near new condition.  More recently, they found and fixed a leak that was causing significant water loss.  Their service manager, Bill Mihos, has been particularly good with friendly service and good recommendations for dealing with a variety of pool issues.  They?re not cheap, but the quality of their work makes it worth it.
Robert W.
Aug 2015
5.0
Yes, I recommend this pro
unknown
Heather G.
Jun 2015
1.0
Yes, I recommend this pro
.
Response from Town & Country Pools, Inc.

"It's definitely concerning to read that communication feel through the cracks with you Ms [Member name removed]. I know that some time has passed since you left your review we'd love a chance to clear things up and and talk about your project."

Gregory F.
Sep 2014
5.0
Yes, I recommend this pro
$2,500,000
If you want top quality work and top quality customer service, Town and Country is the way to go.  This summer T&C renovated my pool.  My experience began with the owner, Burton Gray, coming to my home, examining what needed to be done, listening carefully to me about some upgrades I was interested in, and then patiently walking me through the decision making process.  I was beyond impressed with his friendliness, candor regarding what I needed and what still had very useful life left in it, and sharing with me what combinations of things other folks have been most happy with.  Needless to say, this was not an inexpensive endeavor; however, I am 100% convinced I availed of their long history of providing the best quality service at a very reasonable cost.  At each step of the way, their highly experienced staff meticulously maneuvered through a 20 business day process, involving multiple craftsman from stone masons to plaster experts, and kept my pool area clean, safe and ultimately restored it to full operation in a seamless manner.   I have nothing but kudos for T&C and the highly professional people Burton has as part of his team.  I have even hired them to take care of the general maintenance of the pool moving forward as business and personal life take up most of my time.  Lastly, I evaluated several other companies.  I was unimpressed with their lack of knowledge, their high pressure tactics, and ultimately their lack of consistent references.  Most simply put, have Burton over and see for yourself!  You won’t be disappointed.
Response from Town & Country Pools, Inc.

"Thank you for your wonderful comments. Town and Country strives to be the top quality swimming pool builder and service company, from start to finish and beyond. We are looking forward to our continued professional service on your pool!"

Kalynne H.
Jul 2014
1.0
$6,500
unknown
Kristie L.
May 2014
5.0
Yes, I recommend this pro
Burton and Michelle were great and it was wonderful of them to come out and assess the work my husband and I were considering as well as to give us an honest and reasonable expectation of the costs involved in essentially replacing our existing pool.  Although we will not be giving them this job (because we will likely keep the pool we have and not replace it with a gunite one), it was a pleasure to meet them and speak with them. Their experience and knowledge is evident and their honesty over what budget we can expect and the permits needed, etc., was very informative.  I only regret that the work we will likely have done now cannot be performed by them (not the type of pools they build).  We will definitely keep them in mind for any maintenance or repair issues that arise, though!
Leslie M.
Feb 2014
5.0
Yes, I recommend this pro
$100,000
They had to replace the main motor and filter assembly.
Gina M.
Sep 2013
2.0
Mr. Burton Gray came at the scheduled time but I was 3 minutes late. He briefly looked at my yard, gave his company's brochure to my teenage son, and left without even bothering to call me.
I called his phone, left a message, apologizing for being late and asking for the work estimate. He didn't return my call. A week later, I called the company and explained the situation to the receptionist. She promised to relate my message to Mr. Grey. We've never heard from them again. I guess they did not need the business.
George P.
Aug 2013
5.0
Yes, I recommend this pro
$12,000
I've been satisfied with their service.  They are very patient.  One guy comes here with a ten year old boy who is the son of the owner.
Response from Town & Country Pools, Inc.

"Thank you for your review! We are so happy to hear you are pleased with your swimming pool service. We are also very proud of Freddie Welther, Jr. who joined us for his very first summer job this past year after obtaining his work permit when he turned 15. Freddie's father, Fred Welther, has been with T&C Pools for 12 years and heads our service division."

Elizabeth C.
May 2013
1.0
This company did nothing to do a competent job. I was given a bunch of excuse as to why my job was not done timely and correctly l They have jeopardize the plaster work that cost me 20k +
Response from Town & Country Pools, Inc.

"We are saddened to hear this feedback, and we strive to have only satisfied cutomers. Due to the nature of the product selected, the pool system cannot be started right away. The finish must undergo an acid treatment for three to four days after the pool is filled. During this process, the pool was brushed and water chemistry adjusted as necessary. Once the acid was nuetralized, we started the system within two days to begin filtering. Two days after this date, the homeowner called to express concern about the system running at a high pressure. A Town & Country employee responded that same afternoon. Our employee discovered a leak in the bulkhead of the 11 year pool filter. Although our company does not maintain the pool and had no knowledge of any issues with the pool equipment prior to commencing work, we tried our best to have the system up and running again in a timely manner. We did keep the homeowner informed as best we could and regret their dissatisfaction. At no time did we feel the product was in jeopardy and if any issues do arise we will be more than happy to address them."

Judy M.
May 2013
5.0
Yes, I recommend this pro
I was able to tell Mr. Gray that my call was based on excellent references from Angie's List. He thanked me for the call. He said that he would be glad to honor his quote, but he did refer me to someone in my area who might be able to help locally.  I will call them per his referral.  Based on Mr. Gray's response/referral, I would recommend him and Town & Country Pool.
Kari S.
Mar 2013
1.0
Yes, I recommend this pro
unknown
Janet S.
Mar 2013
5.0
Yes, I recommend this pro
They did a wonderful job.  They were on time and did quality work.  We were very pleased with their work.
David M.
Nov 2012
5.0
Yes, I recommend this pro
$160,000
See above.
Steven H.
Nov 2011
5.0
Yes, I recommend this pro
$3,000,000
Went very well. Competent and professional work easy to call on the phone, and address any problems.

Licensing

Bonded
Insured
Licensed*

Trade License Number

Maryland #: MHIC 3226 Virginia #: 2701018376, DC

Trade License Locale

Virginia, Maryland, and DC

Trade License Expiration

07/10/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Town & Country Pools, Inc. is currently rated 5.0 overall out of 5.
Monday: 8:30 AM - 4:00 PM Tuesday: 8:30 AM - 4:00 PM Wednesday: 8:30 AM - 4:00 PM Thursday: 8:30 AM - 4:00 PM Friday: 8:30 AM - 4:00 PM
Town & Country Pools, Inc. accepts the following forms of payment: Check, Visa, MasterCard
Yes, Town & Country Pools, Inc. offers free project estimates.
No, Town & Country Pools, Inc. does not offer eco-friendly accreditations.
No, Town & Country Pools, Inc. does not offer a senior discount.
No, Town & Country Pools, Inc. does not offer emergency services.
Yes, Town & Country Pools, Inc. offers warranties.
Town & Country Pools, Inc. offers the following services: Residential design and build swimming pool construction, pool renovations, pool and equipment repair service and weekly or bi-weekly maintenance service.
Vinyl or fiberglass pool install or service.

Contact Information

7540 Fullerton Court, Springfield, VA 22153

Service Hours

Monday:8:30 AM - 4:00 PM
Tuesday:8:30 AM - 4:00 PM
Wednesday:8:30 AM - 4:00 PM
Thursday:8:30 AM - 4:00 PM
Friday:8:30 AM - 4:00 PM
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