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Town & Country Pools, Inc.
Hot Tub or Spa - Repair or Service, Swimming Pool - Clean and Maintain, Swimming Pool: Concrete - Build or Install,
About us
Town & Country Pools, Inc. is a custom residential swimming pool builder serving the Maryland, Northern Virginia, and Washington DC area since 1977. Over the years, the company has built over 2,600 pools in the area. We now offer complete service to residential gunite swimming pools. Opening, Closings, Winter Water Treatment. Weekly, Bi-weekly and Monthly Pool Service is available ~ let us take care of your pool so all you have to do is swim!
Business highlights
48 years of experience
Services we offer
Residential design and build swimming pool construction, pool and equipment repair service and weekly or bi-weekly maintenance service., pool renovations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.631 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 3% | ||
| 0% | ||
| 6% |
Showing 1-25 of 31 reviews
Robert W.
Jan 2017
Excellent.
Response from Town & Country Pools, Inc.
"We pride ourselves on doing a job well done and its great to hear. Thank you so much for taking the time to review us."
Sam F.
Aug 2016
T&C was awesome! They were very clear from the outset about timing for all the steps, and cost. They were prompt, communicative, and did excellent work. We couldn't have been happier.
Response from Town & Country Pools, Inc.
"Thank you so much for taking the time to review us. We are so happy that you are enjoying your pool."
John W.
Jul 2016
unknown
Ken K.
May 2016
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CANDACE M.
Feb 2016
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Karen H.
Dec 2015
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Lillian G.
Dec 2015
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John G.
Dec 2015
It was not great. There were constant problems. They wanted me to be here to meet with them or call them constantly. They were high maintenance. I've had this pool serviced before and it was very easy. They would come and take care of whatever needed to be taken care of. With Town and Country, they were twice as expensive, and there was constantly some issue. They didn't leave a message for what they needed. Instead of calling me, they would leave a written message in the bush or something else odd. It was unprofessional and I found them difficult to deal with. It was strange and there was a lot of personality involved all of the time. I was glad when the old company got someone who could do it. They did blow it off and make it look nice. I went back to my old people.
Ken K.
Dec 2015
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JAMES S.
Dec 2015
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Louis F.
Sep 2015
Town and Country Pools has provided excellent service on a variety of tasks in servicing my pool. In addition to pool opening and closing, this Spring they drained my pool and performed a complete cleaning. The pool hadn?t been opened for 5 years and was a complete mess. But their work restored it to near new condition. More recently, they found and fixed a leak that was causing significant water loss. Their service manager, Bill Mihos, has been particularly good with friendly service and good recommendations for dealing with a variety of pool issues. They?re not cheap, but the quality of their work makes it worth it.
Robert W.
Aug 2015
unknown
Gregory F.
Sep 2014
If you want top quality work and top quality customer service, Town and Country is the way to go. This summer T&C renovated my pool. My experience began with the owner, Burton Gray, coming to my home, examining what needed to be done, listening carefully to me about some upgrades I was interested in, and then patiently walking me through the decision making process. I was beyond impressed with his friendliness, candor regarding what I needed and what still had very useful life left in it, and sharing with me what combinations of things other folks have been most happy with. Needless to say, this was not an inexpensive endeavor; however, I am 100% convinced I availed of their long history of providing the best quality service at a very reasonable cost. At each step of the way, their highly experienced staff meticulously maneuvered through a 20 business day process, involving multiple craftsman from stone masons to plaster experts, and kept my pool area clean, safe and ultimately restored it to full operation in a seamless manner. I have nothing but kudos for T&C and the highly professional people Burton has as part of his team. I have even hired them to take care of the general maintenance of the pool moving forward as business and personal life take up most of my time. Lastly, I evaluated several other companies. I was unimpressed with their lack of knowledge, their high pressure tactics, and ultimately their lack of consistent references. Most simply put, have Burton over and see for yourself! You won’t be disappointed.
Response from Town & Country Pools, Inc.
"Thank you for your wonderful comments. Town and Country strives to be the top quality swimming pool builder and service company, from start to finish and beyond. We are looking forward to our continued professional service on your pool!"
Kalynne H.
Jul 2014
unknown
Leslie M.
Feb 2014
They had to replace the main motor and filter assembly.
George P.
Aug 2013
I've been satisfied with their service. They are very patient. One guy comes here with a ten year old boy who is the son of the owner.
Response from Town & Country Pools, Inc.
"Thank you for your review! We are so happy to hear you are pleased with your swimming pool service. We are also very proud of Freddie Welther, Jr. who joined us for his very first summer job this past year after obtaining his work permit when he turned 15. Freddie's father, Fred Welther, has been with T&C Pools for 12 years and heads our service division."
Elizabeth C.
May 2013
This company did nothing to do a competent job. I was given a bunch of excuse as to why my job was not done timely and correctly l They have jeopardize the plaster work that cost me 20k +
Response from Town & Country Pools, Inc.
"We are saddened to hear this feedback, and we strive to have only satisfied cutomers. Due to the nature of the product selected, the pool system cannot be started right away. The finish must undergo an acid treatment for three to four days after the pool is filled. During this process, the pool was brushed and water chemistry adjusted as necessary. Once the acid was nuetralized, we started the system within two days to begin filtering. Two days after this date, the homeowner called to express concern about the system running at a high pressure. A Town & Country employee responded that same afternoon. Our employee discovered a leak in the bulkhead of the 11 year pool filter. Although our company does not maintain the pool and had no knowledge of any issues with the pool equipment prior to commencing work, we tried our best to have the system up and running again in a timely manner. We did keep the homeowner informed as best we could and regret their dissatisfaction. At no time did we feel the product was in jeopardy and if any issues do arise we will be more than happy to address them."
Janet S.
Mar 2013
They did a wonderful job. They were on time and did quality work. We were very pleased with their work.
David M.
Nov 2012
See above.
Steven H.
Nov 2011
Went very well. Competent and professional work easy to call on the phone, and address any problems.
Lucinda G.
Nov 2011
I appreciated the knowledge and expertise of everyone I worked with at Town & Country. We had some problems with the swim jet and it took quite a while to resolve it; however, Town & Country was always responsive
Robert R.
Nov 2011
T & C installed my pool and they are the best because they deliver the best product and provide the best customer service.
DIANA W.
Nov 2011
This is an outstanding company whose staff from top down is highly dedicated to superb diagnostic and design approaches to all pool issues.
Leslie H.
Nov 2011
I give them an A; not for timing but for doing a good job; & being responsible to come back & take care of anything that needed adjustment or "tweeking". I now use them for pool service & maintenance & I am very happy with that division as well!
Eloise M.
Nov 2011
We got several estimates to remodel our pool. They were all pretty similar so we went with Town and Country since they built our pool originally. We worked with several different people at Town and Country based on the questions that we had. We used some newly available materials and asked the lady in the office for design advice. She was always willing to help me make sure that everything matched and that I was making good choices. We worked with Fred for the technical and scheduling end of the remodel. We were a little disappointed that the unusually wet spring caused weather delays in the construction but, Fred did extra things to make sure we had an overall good experience. We've had the pool for several years now and it still looks great. The glass tile ahas held up better than the ceramic tile we had on the first pool. The dark PebbleTech makes the pool blend in with the woods surrounding the back yard. It looks much more natural than the 1st pool that we built. We love it and get lots of compliments on it.
Licensing
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FAQ
Town & Country Pools, Inc. is currently rated 4.6 overall out of 5.
Town & Country Pools, Inc. accepts the following forms of payment: CreditCard
Yes, Town & Country Pools, Inc. offers free project estimates.
No, Town & Country Pools, Inc. does not offer eco-friendly accreditations.
No, Town & Country Pools, Inc. does not offer a senior discount.
No, Town & Country Pools, Inc. does not offer emergency services.
No, Town & Country Pools, Inc. does not offer warranties.