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About us
Through an integrated 5 step annual program, we strive to build every lawn to sod quality. Incorporating seeding and aeration into our annual program insures even after the worst summer drought we will repair turf back to top quality. Our process includes soil testing through VA Tech’s laboratories. Our customers can rest assured that we are using the safest products and our practices utilize principles of Integrated Pest Management (www.epa.gov/pesticides/factsheets/ipm.htm). This means we will not apply pest controls unless an infestation merits it, and then using only the safest product and soundest method to control the outbreak. Our company is governed by the VA Department of Agriculture and Consumer Services (www.vdacs.virginia.gov) for which we are responsible for keeping all up to date applicator certifications, licensing and insurance. Additional DBA - Tbi.
Business highlights
40 years of experience
Services we offer
Residential & commercial installation, repair and replacement includes turf care program, lawn renovation, seeding, aeration, fertilization, weed & insect control.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- Check
- Visa
- MasterCard
Reviews
4.685 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 11% | ||
| 7% | ||
| 1% | ||
| 2% |
Filter reviews by service
Showing 1-25 of 85 reviews
Bob L.
Aug 2020
Didn’t do it. Way too expensive.
Ruth D.
May 2018
They do excellent work. We have used them for 10 years or so. They don't use a product that will harm the environment. They are very friendly and very professional. I will continue to use them and recommend their service.
Steve G.
Nov 2017
We have used TBI for several years. They provide a good service. There is one area along the property line that has been overrun with weeds. They hand applied weed killer and promised to take care of the area in the spring. In the past when we have called them to take care of a weed problem TBI has promptly applied weed killer.
Sieglinda M.
Aug 2017
It went well.
Response from TBI Lawn Care Professionals Inc
"Thank you for the A rating review! We appreciate your business and thank you for being a loyal and valued customer."
Marsha M.
Jun 2017
They come 5 times a year. My lawn improves every yeaar.
Response from TBI Lawn Care Professionals Inc
"Thank you for your kind review. We really appreciate it and will continue working hard to ensure you are always satisfied with our service!"
Theresa F.
May 2017
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Response from TBI Lawn Care Professionals Inc
"Thank you for the A rating review! We appreciate your business and thank you for being a long time valued customer."
JC Y.
Apr 2017
Great colmuncation and punctuated services
Response from TBI Lawn Care Professionals Inc
"Thank you for your A rating review! We really appreciate it and will continue working hard to ensure you are always satisfied with our service!"
Corlis L.
Dec 2016
They put you on a plan and pretty much come out as needed. They are a green company. That's what I like about them. They're excellent. I'm very pleased with the work that they've done.
Response from TBI Lawn Care Professionals Inc
"We appreciate your business and the nice review! Thank you for being a loyal and valued customer."
Corlis L.
Dec 2016
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Megan M.
Sep 2016
This is the 2nd year I've used TBI. The first year was excellent, my yard looked great, the grass was nice and green and little to no weeds. This year has been HORRIBLE. They came out and fertilized in the middle of summer when it was over 95 degrees killing my lawn. The only thing they didn't kill was the weeds which have taken over. My water bill was been through the roof because we're watering almost every day to try and get it to grow back. Once my contract is up with them I will not be renewing. Really disappointed in them. I have 2 more services with them before my contract is over and at this point I don't think I'll be renewing.
Jeffrey S.
Sep 2016
unknown
Akiko O.
Jul 2016
This is the 3rd service of the year(we have 5 times service/year). They only did fertilization and weed control this time, so I called them back to seed the patch area and leave me extra seeds for later use. They came back next week and did what I asked for. Last year we had a lot of crabgrass and were afraid what would happen this year. They put pre-emergent crabgrass control in Feb and Apr and we have no more crab grass. They gave me an advice how I water the grass to establish turf. So far, even though this hot weather, we have new grass grow well. I appreciate their service to keep our yard green.
Erica G.
Jun 2016
T.B.I. has been a miracle worker. They come every two months and do their treatments and we can't be happier with the outcome. In just under a year, they have taken our yard from a patchy, dry, unhealthy yard to lush, green, and full. I have attached photos, because it is just so hard to believe it without being able to compare. They are really well priced, and leave information after their visit on just what we need to do moving forward to build upon the treatment they just applied. I called them about treating some Bermuda grass in our yard, and I spoke with someone very friendly and knowledgeable. After looking at my account, it was recommended we wait until we were finished with the treatments to be sure that the ground is balanced the way it needs to be in order to take the next step. They said they would put a note on our account that when it is time, that is something we want to have fixed. I appreciated their input very much. They are wonderful!
Steven S.
Dec 2015
From the outset contacted TBI in Spring, 2015 because I needed seeding. Todd, company owner visited but stated this would be done at end of season provided I would agree to a 5 visit contract, which I did. Two or three visits were made and paid for. The first visit was paid in cash but account department never recorded this. I was told I had missed service(s), which is true due to overseas travel and that one more visit was necessary before final service could be effected. I agreed paid for additional service. When I called to arrange for final service which was to include aeration and breaking the ground surface of areas to be seeded, on two occasions scheduled crew showed up w/o proper equipment to perform job. I asked if they we not told of work to be performed. They admitted communication from management was not always good.
I called office to arrange and was told that TBI would now not do aeration because it was past November 1st when frost begins to occur. I stated there was no day in which ambient temperature was below 40 deg. Staff said it was company policy. I aerated grounds with my own equipment and called again for seeding service, this time asking for Todd, owner of company. Todd expressed doubt I was told TBI would not aerate in November (I did NOT make this up!), suggested that we part company and he would return advance payment I had made, which he did.
No seeding. No aeration. A well deserved and well earned FAIL!
I called office to arrange and was told that TBI would now not do aeration because it was past November 1st when frost begins to occur. I stated there was no day in which ambient temperature was below 40 deg. Staff said it was company policy. I aerated grounds with my own equipment and called again for seeding service, this time asking for Todd, owner of company. Todd expressed doubt I was told TBI would not aerate in November (I did NOT make this up!), suggested that we part company and he would return advance payment I had made, which he did.
No seeding. No aeration. A well deserved and well earned FAIL!
Response from TBI Lawn Care Professionals Inc
"We are sorry you feel we were unable to resolve your concerns. We would like to take this opportunity to clear up a few of the discrepancies in your review. In April 2015 you contacted TBI for an estimate. Todd (our General Manager, not the owner) initially visited your property to discuss our services and provide an estimate. At that time, you agreed to the terms of our estimate and provided Todd with a signed contract and cash for your down payment. It was explained at that time that the down payment is applied to the final service of the contract and that you would be invoiced after each service. Payments are due within 30 days upon completion of each service. We were out within a week to do the first service. We did not receive payment for that service until June 15, 2015. We were out the day after receiving that payment to complete your second service. After several months of non-payment we alerted you via mail that you had missed scheduled services and we would be cancelling your service. We did not receive payment for that service until October 16, 2015. When you called to make that payment you expressed concern about the initial cash payment that was made and were assured that we did receive it and it was applied to your account as your down payment. The down payment process was explained again at which time you said you did not understand it initially but now did. It was explained that in order to perform the fall aeration and seeding (which we were coming to the end of) you would need to have it done quickly, and would need to have the leaves off of the lawn prior to us doing the service. You stated that you would be going out of town and would return on October 31, 2015. You were notified by phone that we would be out on November 2nd to perform your fall aeration and seeding. When the technicians arrived at your property, they were unable to complete the service due to leaf coverage. We attempted to come out again November 9th to perform that service. Again, we were unable to do so due to leaf coverage. The voicemail that was left prior to the service on November 9th stated that would be our final attempt to do the aeration and seeding. We do have an end date for these services as typically the weather turns cold and a freeze is possible, rendering any seeding efforts ineffective. We could not have anticipated that the warm temperatures would continue this late into the season. When you had your leaves removed, you called us for service. At that time we scheduled your Winter lawn service and had instructed our technicians to seed your property. That was the only time that they did not have a core aerator on your property as this was not a full aeration service they were providing. You turned our technicians away because they were not completing your fall aeration service. It was at this time that you spoke with Todd and agreed that based on all of the circumstances (lack of timely payments, leaf coverage) it would be best that we no longer continue a professional business relationship. We take great pride in our lawn service and assist our customers with first rate service. However, we cannot be responsible for lack of results or damage due to late or skipped applications. We made every feasible attempt to work with you, and when we could not satisfy we offered to refund the down payment immediately. Again, we are sorry we could not resolve your concerns prior to this point. We wish you the best in the future."
Michael M.
Oct 2015
unknown
Nancy L.
Jul 2015
unknown
Aaron W.
Jul 2015
unknown
Mary B.
Jun 2015
We have used TBI for about 7 years and our lawn looks better each year. Grass is growing where we could never get grass to grow before. They are very responsive and helpful with information and in detailing what they are doing to your lawn.
If you see a problem with weeds, bare spots, disease, all you have to do is call them and they check it out and treat it right away.
I highly recommend this company.
If you see a problem with weeds, bare spots, disease, all you have to do is call them and they check it out and treat it right away.
I highly recommend this company.
Scott B.
Jun 2015
unknown
Jacqueline L.
Jun 2015
I used another lawn service for 7 years and my grass always looked pitiful. I have an irrigation system and it still looked pretty bad. Then I called TBI. OK within the first 3 months of them taking care of my lawn you could see a very considerable difference...that was over two years ago. Now my grass is incredibly beautiful. It is thick and green. Every time I look at it I smile. TBI has always been reliable. They always show up when they are suppose to. And well if you could see my grass you would be envious. These people know what they are doing and what's great it shows. If I have ever had a question or concern they come and check out whatever it is and address the issue. Out of all the services I have used on Angie's List these people from TBI have thrilled me the most. I can honestly say I have the nicest looking grass in the neighborhood. Thank you TBI !!!! Job well done!!!
Lisa C.
May 2015
I use them all the time, they were out here last week. They charge about $77 every time they come out. You cannot beat them on price for the fertilizer and chemicals they put down. They are two young boys who run the service, and they are the most fantastic people on the face of the earth. The customer service is over the top, they come out when I call them to say that I am not happy with my lawn, they come out the next day. I can't recommend this company enough. They are fantastic.
Shannon H.
Mar 2015
Overall, we have been pretty happy with them. The one thing that I would recommend that they improve is the description of their services. We usually have to talk to somebody in person to get answers to questions that we may have.
Jeffrey S.
Feb 2015
We're happily using them. Our previous provider fertilized for an annual fee and then whenever we were not getting results they said, well you really need to aerate and that would have more of an impact than all this fertilization. With TBI they fertilize and they aerate as part of their service, they don't come back and if you want the aeration you don't have to pay an extra 150 bucks for it. So I felt that made their product much more valuable to me.
Michael S.
Dec 2014
Have used TBI for 20+ years
Fred T.
Dec 2014
unknown
Licensing
Insured
State Contractor License Requirements
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FAQ
TBI Lawn Care Professionals Inc is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
Saturday: Closed
Sunday: Closed
TBI Lawn Care Professionals Inc accepts the following forms of payment: PayPal, Check, Visa, MasterCard
Yes, TBI Lawn Care Professionals Inc offers free project estimates.
Yes, TBI Lawn Care Professionals Inc offers eco-friendly accreditations.
No, TBI Lawn Care Professionals Inc does not offer a senior discount.
No, TBI Lawn Care Professionals Inc does not offer emergency services.
Yes, TBI Lawn Care Professionals Inc offers warranties.
TBI Lawn Care Professionals Inc offers the following services: Residential & commercial installation, repair and replacement includes turf care program, lawn renovation, seeding, aeration, fertilization, weed & insect control.