Service Works Heating & Air Conditioning
About us
Northern Virginia's Premier Heating and Air Conditioning company and Northern Virginia Water Heater replacement specialist. WE ARE NOT A CHEAP OUT OF THE BACK OF A VAN COMPANY. We hire and train some of the best technicians in Northern Virginia. Employees pass background and drug screenings prior to employment. We are a Carrier factory dealer but specialize in repair and maintenance of all types of residential and commercial HVAC systems. We have factory trained technicians with access to factory parts and warranty repairs. We are a Virginia class A contractor in the areas of HVAC and Plumbing. We carry $7 million in general liability insurance and workers’ comp. We accept cash, check, Visa or MasterCard. We have two price structures: flat rate for residential and time and material for commercial. Our rates are currently one of the lowest in the area. We have 1 year warranty on all work and 2 year warranty on work for service agreement holders. Our technicians are always professional, knowledgeable, clean, honest helpful and in uniform ready to serve you. Trust us you don't want the cheapest contractor you can find you end up paying for it in the end whether it be warranty, or even the unexpected. We back our service 100% Insured and licensed by the state.
Business highlights
Services we offer
HVAC repair, air conditioning repairs, air conditioning replacements, boiler replacements, commercial building maintenance., furnace and boiler repairs, furnace replacements, heat pump replacements, heating repairs, replacements and new installations, restaurant repairs, water heater repairs, water heater replacements
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
72% | ||
15% | ||
6% | ||
2% | ||
4% |
They took measurements and pictures and had a full understanding of the job before hand.
They did bait and switched on the drywall, charging an additional 550.00 for the drywall which drove the cost up on par with other estimates received. They basically low balled on the front end and then charged additional on the back end.
I would not use this service again in the future, not enough transparency and experienced what felt like intentional mis-representation.
since it was still before 0900, I asked Walter if he would look at my bathroom sink that was not draining. He recommended he put one of the small snakes into it to see if he could clear the blockage.
When using his power drill hooked up to the snake line, his drill battery died and since I had my drill close by he used mine to finish the job. Line was quickly cleared.
At 09:22 Walter began writing up my ticket and initially stated that it would be $125 or something like that for the hour and then a $75 travel fee.
I told him that he has only been here for 36 minutes and he told me it would cost $150. so much for up front pricing.
"Dear [removed member name], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson, and the entire Service Works team"
"Dear [removed member name], Thank you for taking the time to leave a review. We appreciate your honesty and feedback and welcome any opportunity to improve based upon those comments. We at Service Works strive to provide the best possible quality of service and apologize if you feel that these did not meet your expectations. Please feel free to reach out to me directly to discuss any concerns you may have. Regards, Samantha Jackson Director of Administration Service Works (703) 455-0738"
"Dear [member name removed], Thank you very much for the positive review. I see that you felt our pricing and punctuality were not up to an "A" grade, and for that I do apologize. We strive to be as competitively priced as possible and I am sorry for any inconvenience caused if we arrived outside of our arrival window. Hopefully as we solidify our relationship with you in the future we can earn your trust and an “A+” rating in all aspects of our services. We truly appreciate the honest feedback and thank you for taking the time to leave the review. Please don’t hesitate to contact me should you need anything in the future… we are always here when you need us. Regards, Samantha Jackson, and the entire Service Works team"
They explained me all the process of changing the water heater tank and did it in 3 hours (they said to me it would take up to 4 hours).
Everything was perfect without incidents.
I highly recommend the company and already did it to a friend who needs to change her water heater tank as well.
And they also fixed some pipes which were with corrosion and charged me $50.00 for it.
"Dear [member name removed], Thank you so much for the great review! And thank you even more for the referral!!! We consider a referral to a friend or neighbor the highest compliment that we could be given, as you trust us enough to provide your recommendation. Thank you again. We are so very pleased that you had an exceptional experience, and look forward to working with you again in the future. Regards, Samantha Jackson, and the entire Service Works team"
"Dear [removed member name], Thank you so much for the great review! We take great pride in providing the best customer service possible and are pleased that you had such a great experience. We look forward to working with you again in the future, and are always here when you need us! Regards, Samantha Jackson, and the entire Service Works team"
"Dear [member name remove], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson, and the entire Service Works team"
Carlos was very professional and kept it moving right along. They installed cloth tarps over all hardwood and carpeted flooring from door into my basement......good post work clean up as well. No problems at all. Team was great. I was happy with their service, the product, and the price. Thank you Rich and Carlos
"Dear [member name remove], We are truly grateful for your business and the wonderful review that you have provided! We take pride in offering exceptional customer service and providing quality workmanship, and are happy that you had such a great experience with us. Please don’t hesitate to call me should you need anything. It was a pleasure doing business with you and we look forward to serving you again in the future. Regards, Samantha Jackson, and the entire Service Works team"
"Dear [member name removed], Thank you for choosing Service Works for your plumbing needs and for taking the time to leave a review! We take pride in offering exceptional customer service and providing quality workmanship and look forward to working with you again in the future. Please feel free to give me a call should you need anything! Regards, Samantha Jackson, and the entire Service Works team"
"Dear [member name removed], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything in the future. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson and the entire Service Works team"
"Thank You for your review :)"
They came back (different team) on the scheduled day and did a GREAT job. We had to pay a little more than the deal since we upgraded the size of the water heater, but it was installed seamlessly. They were professional, very careful not to track in dirt or debris, and left the space in great shape.
I recommend them.
"Sir, I appreciate you choosing us for your home service needs and for taking the time to leave your honest feedback about your experience with Service Works on our Angie's List profile. It was a pleasure working with you and hope you have a great weekend! Warm Regards, Lesley"
"Sir, Thank you for taking the time to leave your honest feedback! It helps us to gauge how our company is serving the needs of our customers, from our office staff to our service technicians. We appreciate your business and look forward to working with you again! Warm Regards, Lesley Pope"
"Sir, We appreciate your business and you taking the time to provide the Angie's List community with your honest feedback about your positive experience with our company. Warm Regards, Lesley Anne"
"Sir, It was a pleasure being able to service your home. We appreciate you taking the time to leave an honest review on Angie's List. Warm Regards, Lesley"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.