Service Works Heating & Air Conditioning
About us
Northern Virginia's Premier Heating and Air Conditioning company and Northern Virginia Water Heater replacement specialist. WE ARE NOT A CHEAP OUT OF THE BACK OF A VAN COMPANY. We hire and train some of the best technicians in Northern Virginia. Employees pass background and drug screenings prior to employment. We are a Carrier factory dealer but specialize in repair and maintenance of all types of residential and commercial HVAC systems. We have factory trained technicians with access to factory parts and warranty repairs. We are a Virginia class A contractor in the areas of HVAC and Plumbing. We carry $7 million in general liability insurance and workers’ comp. We accept cash, check, Visa or MasterCard. We have two price structures: flat rate for residential and time and material for commercial. Our rates are currently one of the lowest in the area. We have 1 year warranty on all work and 2 year warranty on work for service agreement holders. Our technicians are always professional, knowledgeable, clean, honest helpful and in uniform ready to serve you. Trust us you don't want the cheapest contractor you can find you end up paying for it in the end whether it be warranty, or even the unexpected. We back our service 100% Insured and licensed by the state.
Business highlights
Emergency services offered
19 years of experience
Services we offer
HVAC repair, air conditioning repairs, air conditioning replacements, boiler replacements, commercial building maintenance., furnace and boiler repairs, furnace replacements, heat pump replacements, heating repairs, replacements and new installations, restaurant repairs, water heater repairs, water heater replacements
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5113 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 16% | ||
| 5% | ||
| 3% | ||
| 4% |
Showing 1-25 of 113 reviews
James M.
Dec 2016
Very well. Both problems fixed.
Kurt K.
Apr 2016
unknown
Amy F.
Nov 2015
Cleaning and inspection went well. Inspection led to costly repair
DeAndrea G.
Oct 2015
It went great. He did a great job and it was completed quickly.
Ezzat Z.
Sep 2015
unknown
Karen K.
Jun 2015
The unit is in and works great. However, they did not do a design up front. They did not seem to understand how to do the job and figured it out while they were there.
They took measurements and pictures and had a full understanding of the job before hand.
They did bait and switched on the drywall, charging an additional 550.00 for the drywall which drove the cost up on par with other estimates received. They basically low balled on the front end and then charged additional on the back end.
I would not use this service again in the future, not enough transparency and experienced what felt like intentional mis-representation.
They took measurements and pictures and had a full understanding of the job before hand.
They did bait and switched on the drywall, charging an additional 550.00 for the drywall which drove the cost up on par with other estimates received. They basically low balled on the front end and then charged additional on the back end.
I would not use this service again in the future, not enough transparency and experienced what felt like intentional mis-representation.
John S.
May 2015
They were terrific. It was $2000 less than anyone else wanted to charge us for the same equipment. It was a spring special that they had on Angie's List and actually it was over but they honored it anyway because it had not been taken off. Their pricing was fabulous. We were having difficulty with a light switch in the garage and they went ahead and fixed that for us with no charge. They were just very helpful and very efficient. They were in and out in a timely fashion. They cleaned up after themselves. We have had no problems with the system.
Nicholas M.
Feb 2015
Walter called me at 08:15 and stated that he would be at my home at 09:00. This was great, right on time. I went to drop my kids off at school and on my way home I got a call from Walter stating that he was at my house at 08:45. I arrived at 08:46. Walter came into my home and began discussing what he and his partner who was not there yet were going to do. Walter then looked at my plumbing and stated that I should get a longer discharge line hose and run it from my dishwasher to my disposal routing it high up in the sink cabinet and then to make a loop in the hose and that should fix the problem. He never touched the plumbing. He stated that if this does not fix it then it is the dishwasher that is the issue.
since it was still before 0900, I asked Walter if he would look at my bathroom sink that was not draining. He recommended he put one of the small snakes into it to see if he could clear the blockage.
When using his power drill hooked up to the snake line, his drill battery died and since I had my drill close by he used mine to finish the job. Line was quickly cleared.
At 09:22 Walter began writing up my ticket and initially stated that it would be $125 or something like that for the hour and then a $75 travel fee.
I told him that he has only been here for 36 minutes and he told me it would cost $150. so much for up front pricing.
since it was still before 0900, I asked Walter if he would look at my bathroom sink that was not draining. He recommended he put one of the small snakes into it to see if he could clear the blockage.
When using his power drill hooked up to the snake line, his drill battery died and since I had my drill close by he used mine to finish the job. Line was quickly cleared.
At 09:22 Walter began writing up my ticket and initially stated that it would be $125 or something like that for the hour and then a $75 travel fee.
I told him that he has only been here for 36 minutes and he told me it would cost $150. so much for up front pricing.
Gail M.
Jan 2015
They came right out. It turned out great! It took about 2 hours to install it. There were no additional fees associated with the deal.
Kenneth O.
Jan 2015
It went fine. It worked out for me.
Neil C.
Jul 2014
unknown
Response from Service Works Heating & Air Conditioning
"Dear [removed member name], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson, and the entire Service Works team"
Catalin S.
Jul 2014
it was a painful experience with a lot of bad advice/repairs.
Response from Service Works Heating & Air Conditioning
"Dear [removed member name], Thank you for taking the time to leave a review. We appreciate your honesty and feedback and welcome any opportunity to improve based upon those comments. We at Service Works strive to provide the best possible quality of service and apologize if you feel that these did not meet your expectations. Please feel free to reach out to me directly to discuss any concerns you may have. Regards, Samantha Jackson Director of Administration Service Works (703) 455-0738"
Bonita W.
Jun 2014
unknown
Response from Service Works Heating & Air Conditioning
"Dear [member name removed], Thank you very much for the positive review. I see that you felt our pricing and punctuality were not up to an "A" grade, and for that I do apologize. We strive to be as competitively priced as possible and I am sorry for any inconvenience caused if we arrived outside of our arrival window. Hopefully as we solidify our relationship with you in the future we can earn your trust and an “A+” rating in all aspects of our services. We truly appreciate the honest feedback and thank you for taking the time to leave the review. Please don’t hesitate to contact me should you need anything in the future… we are always here when you need us. Regards, Samantha Jackson, and the entire Service Works team"
Andrea C.
Jun 2014
The service was provided by two employees, polite and professional.
They explained me all the process of changing the water heater tank and did it in 3 hours (they said to me it would take up to 4 hours).
Everything was perfect without incidents.
I highly recommend the company and already did it to a friend who needs to change her water heater tank as well.
And they also fixed some pipes which were with corrosion and charged me $50.00 for it.
They explained me all the process of changing the water heater tank and did it in 3 hours (they said to me it would take up to 4 hours).
Everything was perfect without incidents.
I highly recommend the company and already did it to a friend who needs to change her water heater tank as well.
And they also fixed some pipes which were with corrosion and charged me $50.00 for it.
Response from Service Works Heating & Air Conditioning
"Dear [member name removed], Thank you so much for the great review! And thank you even more for the referral!!! We consider a referral to a friend or neighbor the highest compliment that we could be given, as you trust us enough to provide your recommendation. Thank you again. We are so very pleased that you had an exceptional experience, and look forward to working with you again in the future. Regards, Samantha Jackson, and the entire Service Works team"
Patricia S.
Jun 2014
I had them to come in and do a preventative checkup on my A/C. I can't think of any reason why they were not fantastic! They're great at coming on my schedule.
Response from Service Works Heating & Air Conditioning
"Dear [removed member name], Thank you so much for the great review! We take great pride in providing the best customer service possible and are pleased that you had such a great experience. We look forward to working with you again in the future, and are always here when you need us! Regards, Samantha Jackson, and the entire Service Works team"
Jeremy C.
Jun 2014
They arrived on time, were incredibly professional and courteous. They explained every step of the process, and went over items which needed to be done to bring the system up to code. The prices for all of these services were incredibly fair, and the work was done early. When they left, the cleanup was like they were never there. Probably the best service I've gotten off of Angies List.
Response from Service Works Heating & Air Conditioning
"Dear [member name remove], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson, and the entire Service Works team"
Paula S.
Jun 2014
My entire experience with Service Woks was seamless and professional. I called on a Monday afternoon and talked to Rich. I had my installation scheduled for early the next morning. They had exactly what I asked for in a 75 gal gas hot water heater. They had a special Angie's member price which was posted online and honored with me from the start. The install crew was scheduled to arrive between 8-9am which was a very reasonable window. Carlos was the team lead and called me to say they were on their way (this size water heater is definitely a two person job to haul it into a home, down stairs, pull the old unit out and connect/install new one. They arrived before 9am (thank you for doing what you committed to doing). Rich told me this would be a 3-4 hr job. The team was finished in 2.5 hrs.
Carlos was very professional and kept it moving right along. They installed cloth tarps over all hardwood and carpeted flooring from door into my basement......good post work clean up as well. No problems at all. Team was great. I was happy with their service, the product, and the price. Thank you Rich and Carlos
Carlos was very professional and kept it moving right along. They installed cloth tarps over all hardwood and carpeted flooring from door into my basement......good post work clean up as well. No problems at all. Team was great. I was happy with their service, the product, and the price. Thank you Rich and Carlos
Response from Service Works Heating & Air Conditioning
"Dear [member name remove], We are truly grateful for your business and the wonderful review that you have provided! We take pride in offering exceptional customer service and providing quality workmanship, and are happy that you had such a great experience with us. Please don’t hesitate to call me should you need anything. It was a pleasure doing business with you and we look forward to serving you again in the future. Regards, Samantha Jackson, and the entire Service Works team"
Weisheke C.
May 2014
Went well
Response from Service Works Heating & Air Conditioning
"Dear [member name removed], Thank you for choosing Service Works for your plumbing needs and for taking the time to leave a review! We take pride in offering exceptional customer service and providing quality workmanship and look forward to working with you again in the future. Please feel free to give me a call should you need anything! Regards, Samantha Jackson, and the entire Service Works team"
Jeffrey R.
May 2014
It turned out awesome. They were honest and professional. John, the technician who came out, was clean, courteous and very quick. I would do business with him again.
Response from Service Works Heating & Air Conditioning
"Dear [member name removed], Thank you so much for choosing Service Works for your plumbing needs and for taking the time to leave such a nice review! We are very happy that you had such a great experience with us, as we take pride in offering exceptional customer service and providing quality workmanship. Please don't hesitate to give us a call should you need anything in the future. It was a pleasure doing business with you and we look forward to it again in the future. Regards, Samantha Jackson and the entire Service Works team"
SHEILA O.
May 2014
unknown
Response from Service Works Heating & Air Conditioning
"Thank You for your review :)"
Robert A.
Apr 2014
Initially had an issue with the contractor who first came to do the "walkthrough". I found him to be a little arrogant and off-putting. After explaining what we were doing (thankfully with my husband's familiarity with the industry) he understood and stopped the questioning.
They came back (different team) on the scheduled day and did a GREAT job. We had to pay a little more than the deal since we upgraded the size of the water heater, but it was installed seamlessly. They were professional, very careful not to track in dirt or debris, and left the space in great shape.
I recommend them.
They came back (different team) on the scheduled day and did a GREAT job. We had to pay a little more than the deal since we upgraded the size of the water heater, but it was installed seamlessly. They were professional, very careful not to track in dirt or debris, and left the space in great shape.
I recommend them.
Response from Service Works Heating & Air Conditioning
"Sir, I appreciate you choosing us for your home service needs and for taking the time to leave your honest feedback about your experience with Service Works on our Angie's List profile. It was a pleasure working with you and hope you have a great weekend! Warm Regards, Lesley"
JC H.
Apr 2014
A very good experience from beginning to end. I purchased the "big deal" - 75-gallon Bradford White water heater, installation, and removal of old unit. I received a return call quickly, and the reps who installed the water heater were knowledgeable and courteous. The water heater is working perfectly -- we're pleased!
Response from Service Works Heating & Air Conditioning
"Sir, Thank you for taking the time to leave your honest feedback! It helps us to gauge how our company is serving the needs of our customers, from our office staff to our service technicians. We appreciate your business and look forward to working with you again! Warm Regards, Lesley Pope"
David U.
Apr 2014
Another provider came to my home, said there was a cracked manifold in my furnace with gas leaking, said I needed a new furnace, and cut off the gas/heat! Service Works came over, showed there was no leak, and said the furnace should last another 5 years. Lifesavers!
Response from Service Works Heating & Air Conditioning
"Madam, As always, we strive to provide the most honest and cost efficient service to our homeowners. We appreciate being your "go to" company for reliable diagnostics. We certainly strive to provide you with a memorable experience and exceed your expectations! Warm Regards, Lesley"
Sylvia M.
Mar 2014
Thursday night I realized that my home hot water heater was leaking and I purchased a deal with Service Works for a 75 gallon heater. Friday morning I called at 8 am and Leslie through pictures she requested of my water heater, quickly discovered that I had purchased a 75 when I needed a 50 gallon. Leslie gave me my options and once I decided on the 50 gallon, she refunded the money I had paid and gave me a deal on the 50 gallon. Once Leslie knew that I have an elderly parent in the home,she did everything she could to fit me into their schedule for Friday. Leslie also gave me the quotes of some additional items I might need with the installation. Leslie was friendly, helpful and understanding throughout this process that frankly did not take too much time. John, the technician, arrived 2 hours earlier than scheduled (unheard of). John took the initiative to explain to me several things about the work and answer my questions. He was joined later by Jose and both cleaned up the work area. The work order was readable ( a first for me), and the work perfectly described. I am elated by the friendly, personal service that I received from Leslie and professional work by John. I will be using their services again. THANK YOU!!
Response from Service Works Heating & Air Conditioning
"Madam, It was truly a pleasure working with you and again, we appreciate you choosing Service Works to install your new water heater. We want to thank you for taking the time to leave honest feedback on your experience with our company. I am so glad we were able to exceed your expectations and provide you with a memorable experience. Have a great rest of the week and we look forward to working with you again. Warm Regards, Lesley Anne"
Victor S.
Mar 2014
They did a fantastic job! They were very efficient and the price was the most competitive I found. they actually offered me a bigger unit for a cheaper price than anyone else.
Response from Service Works Heating & Air Conditioning
"Sir, We appreciate your business and you taking the time to provide the Angie's List community with your honest feedback about your positive experience with our company. Warm Regards, Lesley Anne"
Licensing
State Contractor License Requirements
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FAQ
Service Works Heating & Air Conditioning is currently rated 4.5 overall out of 5.
Service Works Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Service Works Heating & Air Conditioning offers free project estimates.
No, Service Works Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Service Works Heating & Air Conditioning does not offer a senior discount.
Yes, Service Works Heating & Air Conditioning offers emergency services.
No, Service Works Heating & Air Conditioning does not offer warranties.