Angie's List is now Angi. Learn more

Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

RFK Technology Services, LLC

Founded 2010 • With Angi since April 2011

1.0

(1) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered
TV Sales
Computer Sales
Phone Wiring
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

Description

Information Technology company that integrates technology for commercial and residential customers in the Washington, D.C. Metro Area. We sell products to be used around the world. Installation of Home Theater, structured wiring, BluRay players with Netflix, wireless sound systems, outdoor sound systems, wireless computer networks, wired computer networks, NAS network attached storage networks, repairing of coax and phone wiring replacement....

Other local Pros in your area

Hardware Hero LLC

Hardware Hero is a Computer and Network Maintenance and repair company. Providing timely, knowledgeable and efficient service for family, and business devices.  

 ComputerHelpSOS

ComputerHelpSOS offers it support and security solutions for your laptop, PC and Wi-Fi / Network . We come to your house or we connect remotely. Please watch our video at: https://vimeo.com/640478522 ComputerHelpSOS is: - 5 star rated with Google - A + Rating with the Better Business Bureau - Angi's Super Service Award 2019 - Angi's Super Service Award 2020 We do not run any cabling in walls or cut into drywall. We do not offer any services on low-voltage cabling. We also do not repair broken screens.  

Angi Super Service Award badge
Super Service
Award 2020
Offers by  ComputerHelpSOS on Angi
TechMedx

TechMedx was started as Concise Computer Solution in 2002 to provide small business computer consulting. After a few years in business we found a growing need for residential computer support services as well. As we grew our client base and new technologies began to emerge we found an even greater demand for more than just computer support. Our clients often asked if we could help with a TV connection issue, or help setting up a Sonos wireless sound system. Over our ten plus years Concise Computer Solutions has evolved into TechMedx our current business model and name. TechMedx continues to provide computer support to residential and small businesses, with a focus on customer service and satisfaction. We proudly offer much more and enjoy assisting our clients with all the technically difficulties emerging devices brings with it. It is with that in mind we look forward to growing our business to whatever new technology tomorrow may bring!  

Verified Reviews

A few reviews for this pro...
1.0

06/07/2013


Joe A.

This was supposed to be a one day project. The RFK Technology employee was to start at 8 or 9 am on a Saturday. They called the day before and said they would be there before 10 am. Then they called Saturday and said they would be there by noon. They finally showed up at 3 pm and wanted more money for extra cables. We knew we were going to have to pay for the cables but we expected to pay it after the work was done since it was supposed to be a one day project. We told him he wasn't getting the money and he left. He called later that night and apologized - we gave him one more chance and he came back Sunday. He was there until 9 pm on Sunday. The project was still not done. He came back the following Saturday. The project was still not done. On top of that, the work was nothing better then I could have done myself. We paid for total concealment of the wires but the wires were just stapled to my vinyl siding and shoved them through a hole he drilled into the house. We are talking tons of cables here. There was a hole that came into the house that wasn't even sealed well. He kept talking about "specialized outlets" - it was nothing more than a faceplate that you put over a GFI plug. You could see the insulation in the wall! The weather outside was below 20 and the room felt like a freezer. Then inside the house there were miles and miles of cables - making the corner of my room useless. We asked if he could trim the cable and he could not. We ended up tucking all the wires under the siding (with no problems and no effort at all) and then running the cable through conduit into the garage and into the house and sealed everything really well. We also paid to have our cameras installed above 12 feet - we did not get that. He brought a step ladder. In fact - he had to use our ladder at one point! I would say his work is amateur at best. The work was not professional. You can't just drill hole's in exterior walls and not do anything to insulate/seal the spot. You can't just go around stapling wires to the siding of the house. My advice - stay away and do it yourself!

Description of Work
We went through Lorex Technology to purchase and install surveillance cameras and this is the contractor they sent to us.

Category home theater design

Service Provider Response

We truly apologize [member name removed] that your husband did not keep you in the loop as to our plan for your installation, from the time to show up to certain steps taken for your installation. Since he was considered to be the customer that was paying for the service and point person for your household, we were in contact with him about ETAs, information about supplies and information about install questions. At the time of the install we did everything within our power to accommodate your family’s needs. You mentioned you didn't like the color of the cables or how many cables there were. You mentioned that you didn't like where they were placed. Before beginning any installation we always conduct a presurvey to ensure complete customer satisfaction and structural integrity of one’s home. We made certain recommendations based on what your husband wanted and what your husband said you needed. When we conducted the presurvey of your home, it was done in a step by step process with your husband having the final choice of the installation procedures, regardless of what recommendations were made. It is concerning to us when any customer is not satisfied with our services, as we offer a 2-year warranty on all of our workmanship. The delay in the installation you mentioned was brought about because of the amount of cameras to be installed and the location of the installation; plus for the customer to understand the thickness of the BNC cables and the fact of trying to install the BNC cables up under existing Vinyl siding may not be the best option, especially with the type of weather we were having in this area at the time of the install. In addition, as with all of our installs, including the one we did for your home, we always make sure that before we begin we educate and inform all of our customers as to what would be best to maintain the structural integrity and the cosmetics of their home. This goes from color of cables to placement of them to how it will look once completed. If a customer does not want what we recommend and wants things done a certain way, before we begin we always make sure they understand what this would mean for their home (look, location, structural integrity, costs, additional costs, etc). Again, as mentioned, all of this was done with prior approval and choices made by your husband at the time of the install. Once the installation was completed, your husband said he was happy with the install and signed all papers reflecting that he approved what we did and the state upon completion. It is concerning that after the install was completed with signed approval by your husband that we were not informed by either you or your husband that you were dissatisfied by our services. In addition, the third party that you used to contact us were the ones that informed us weeks later. Upon hearing this we immediately tried to reach out to your husband to find a solution and make sure that we correct anything that you or your husband was not happy with. We were not allowed to come correct after you informed everyone that you wanted to do it yourself. We even took a cut in pay which allowed you to get refunded a large amount of money because you were not satisfied. We did everything within our power to assist and correct. RFK Technology Services, LLC is one of the primary installers for the Lorex Camera System in the Washington, DC, Maryland and Northern VA Area. We have completed many camera installations and the installation technique that was chosen by [member name removed] is used in over 2/3 of our installations. The fact is most home owners have camera systems installed after the home was built; not during the home building phase. Again, we did not leave your house until we were informed by your husband that he was very happy with this install and he signed off on our work product. We feel that we are being judged very unfairly and are concerned that this installation took place in 2012 and is now being brought up in late 2013. We stand by our product and services. [member name removed], again we are truly sorry that you are not happy with our work. We would like to once again offer you the opportunity to have us come out and assist you with resolving any concerns you may have about your install. We thank you for your review and as always will continue to strive for excellence and improvement. If anyone reading this has question of our work product we would be more than happy to show pictures of installs we have done that shows the high quality and standards of our work. If you are considering getting any type of services or have questions, please feel free to email us at customerservice@rfktechservices.com. Sincerely, RFK Technology Services, LLC

    RFK Technology Services, LLC

    Founded 2010 • With Angi since April 2011

    1.0

    (1) Verified Reviews

    Business Details

    Phone Number

    Address

    7880 Backlick Rd. Suite 5

    Springfield, VA 22150

    Services Offered

    Installation of Home Theater, media networks, whole - home audio systems, wall mount hdtv, structured wiring, Blu-Ray DVD players with Netflix/Pandora, wireless sound systems, outdoor sound systems, wireless computer networks, wired computer networks, NAS network attached storage networks, repairing of coax and phone wiring replacement. We also have computer repair services, laptop screen repair, we deliver av equipment for our customers and install it direct from any store they purchase it from

    Services Not Offered

    We are a technology installation and integration company; installing different type of technology for commercial and residential customers from structured wiring, audio visual equipment, home entertainment systems, computer networks, z-wave technology and survellance camera systems.

    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    MasterCard, American Express, Discover, Check, Visa, PayPal, Financing Available
    Senior Discount
    15%
    Emergency Service
    Yes
    Warranties
    Yes