Reico Kitchen & Bath
About us
In business since 1952, Reico Kitchen & Bath has over 200 employees covering 22 retail showrooms over the states of Virginia, Maryland, North Carolina, Delaware and Pennsylvania as well as the District of Columbia.
Business highlights
73 years of experience
Services we offer
Kitchen and bath remodeling and one stop shopping for cabinets, appliances, countertops, faucets, flooring, installation and design., sinks
Accepted Payment Methods
- CreditCard
Reviews
4.312 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 33% | ||
| 17% | ||
| 0% | ||
| 0% |
Showing 1-12 of 12 reviews
Tim W.
Jul 2016
Originally, Reico provided the cabinets for my kitchen remodel and my own contractor did the install...MISTAKE. When we determined that the contractor had installed one cabinet so that the drawer would not open past the oven door handle, the Reico rep met with all parties involved, determined the resolution, and stepped up to correct the issue, including ordering a replacement cabinet AND installing the new cabinet to meet specifications. He corrected my contractor's mistake with no charge to me.
Christopher S.
Apr 2016
After getting jerked around with other kitchen cabinet suppliers we went to REICO on the recommendation of our contractor. We worked with Matt Bidgood to design the perfect kitchen for our needs and avoid pitfalls that would have driven us way over budget. There are lots of "ooh that's nice" features that you can get with cabinets, some are reasonably priced while others can add thousands to the cost of a project. Other suppliers never disclosed these expensive add-ons and just hit us with a budget blowing estimate. Matt sat with us and went over the price of each item so we could intelligently decide what we wanted and came in on budget with a top quality kitchen. The staff was great with working with us to get our kitchen installed and complete in time for the holidays. In the back office, Nicole's delivery follow-up kept us on track and avoided any paperwork snafus. They also worked with us on the tight schedule of countertop installation so that we got the kitchen completed in time for Mom's visit over the holidays.
Anne W.
Jul 2015
I really liked their cabinets -I thought they were exceptional quality and a good variety to choose from. I liked working with their designer- his name was Akram.
Thomas T.
Jul 2014
It went well. They are sub-contractors and i recommend them. They were helpful and seemed like they were not in for the money but good quality. The contractor dealt with them most of the time.
Donna R.
Jun 2014
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Kathryn A.
Oct 2013
I really wanted to give Reico an A for their great selection and overall niceness and helpfulness. Key business manager Patty Whitman was creative with a design, especially since I chose medium-price cabinets that didn't have options for customization. I liked them because they're made in Virginia and delivered in 10-12 business days. Patty was patient and shared her considerable experience throughout the design process, which involved several hours of talking and a site visit by her. She recommended a great contractor who fit my expectations exactly and Reico even gave me dozens of packing boxes to move my kitchen contents. Unfortunately, two separate errors in ordering and delivery delayed the completion of my project by two weeks, throwing off the contractor's schedule and adding stress to what started smoothly. Everyone at Reico was gracious and helpful in trying to rectify the situation but I feel the communication breakdown along the crucial supply line was a big demerit. I would use them again but I would assert myself more in double-checking the cabinet order (not an easy process due to the item coding) and following up via email on details. Ultimately, the kitchen turned out great and I would choose the same cabinets for a bathroom remodel.
Lucille C.
Jan 2012
They were excellent. They were very accommodating and spent a tremendous amount of time with us looking at the options. The price was very reasonable. They had an anxious to please attitude which is very important to me. They were very professional and polite and I could tell they were eager to be here for us.
Maritza Q.
Dec 2011
It was my first experience with a GC and it was a blessing to be quite honest. We prepared a schedule and it was just peaches thereafter. To make the stakes even higher, During this 3-week process I was on business travel and personal vacation for 2 out of the 3 weeks and they were still on task with EVERYTHING!!! Very flexible, great listeners very accommodating!!
Elise S.
Jul 2011
In our initial report we had a real problem with the cabinets we ordered not meeting our expectations and the customer service by one of Reico's managers. After writing a letter to the President of the company we were contacted by the Division Director. He met with us and we arrived at a compromise and additional work was done that did not rectify the entire situation but did solve one of the major problems that we were unhappy about. The additional work was done at the companies expense and they did follow-up through the entire process. We have a much better opinion of the company representative we eventually dealt with and the company did try to work with us to rectify the issues.
Response from Reico Kitchen & Bath
"We are very sorry that the member did not have the experience they were expecting during their remodel, and in particular for the role Reico played in this process. After also receiving a letter from the customer, Reico had its’ Division Manager Mark Mosher contact the homeowner directly to help resolve the situation. A request to meet at the home to view the kitchen and review possible solutions was turned down. We are still willing to meet to have these discussions. We survey every retail customer and call every customer who replies regardless of their comments. Whenever a customer is unhappy, we research the entire process to try and understand where a breakdown may have occurred. It is clear that the member are still unhappy. We apologize for this and hope to get the chance to resolve this situation appropriately."
Kari F.
Sep 2010
The end product worked out but not without significant amounts of headaches. The process took entirely too long and the Reico representatives were not the best at communication. The initial order took over three weeks to finalize (yet i had provided exact, clear direction for all the decisions needed on the first day and had indicated if there were any additional decisions to be made that I would do so quickly and decisively) and required a considerable amount of backchecking. Attention to detail is not their strong suit, especially if you are trying to do a design that is not exactly standard. The installers were consistently late and a Reico representative only showed up to check in on progress after I called upper management and complained. Even after that point, my two day to day contacts still never showed up to the site after the initial measurement verification that was done prior to placing the order. However, every time I called I was consistently told how they were at an installation. Communication was poor at best as simple direct questions would go unanswered or at most only partially addressed. Working in the construction industry, I fully expect some delays and minor issues to come up and would be more accepting to delays provided I am kept up to date and I feel my concerns are being addressed and the subcontractor works as a partner with me to get the job done. In this case, the representatives were dismissive of my concerns and generally did not listen. The product itself is satisfactory (although not perfect) and again the end product worked out, it just too much to get there and the process was unnecessarily long and painful.. While their tag line is 'our goal is to have every customer recommend us,' I am one customer that will definitely not be recommending them unless they address their customer service issues.
Response from Reico Kitchen & Bath
"Thank you for your comments and feedback. They are very important to us. Lack of communication and follow up is not acceptable and this job proved not to be one of our finest moments. We try very hard to eliminate mistakes and learn from any job that does not go well. The customer was kind enough to speak with Reico Division Leader Mark Mosher about her overall experience and was appreciative of the follow up from Mark. We do survey every retail customer in order to understand the experience they have. In this case our customer did not have the world class experience they expected and we apologize for not creating that for you."
King D.
Jun 2010
We really liked everything they did but we didn't like the woman very much. Her name was Judy. She was nice enough, but we were small potatoes to her so she lost interest and wasn't very attentive. When I went to the office to get the handles that are used to pull out, I waited a long time and she didn't even acknowledge me. So I just went back and found out who the manufacturer was myself and went ahead and ordered mine for cheaper. We are very happy with the quality of the cabinets. It went really well and everything came on time as it was supposed to be. She designed it really well. I liked the quality of the work but it was just the attitude. That may be common when it is just a townhouse with not a big kitchen. We had a contractor install the cabinets. Somebody I was talking to also had a similar experience with Judy. We wouldn't use them again; we would probably go somewhere else.
Response from Reico Kitchen & Bath
"We reached out to the member and while she felt that she had a very good experience with the product and that she loves her kitchen, the size of her project made her feel as if she was less important to Reico as a customer. This was important feedback for us to get. It is our goal to make sure that every customer feels important and that they have been taken care of. We were not as attentive to that in this particular case and apologized for not doing it right the first time."
Fred C.
May 2008
The cabinets were delivered on time and the price was significantly lower than the big box stores and much higher quality plus they had better design service. Two of the wall cabinets had damaged door and all I had to do was make a phone call and new doors are on the way. I did not have to show them the damage or prove it they just automatically sent the cabinets and took my word for it without any hassle.
Licensing
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FAQ
Reico Kitchen & Bath is currently rated 4.3 overall out of 5.
Reico Kitchen & Bath accepts the following forms of payment: CreditCard
No, Reico Kitchen & Bath does not offer free project estimates.
No, Reico Kitchen & Bath does not offer eco-friendly accreditations.
No, Reico Kitchen & Bath does not offer a senior discount.
No, Reico Kitchen & Bath does not offer emergency services.
No, Reico Kitchen & Bath does not offer warranties.