Millennium Pool Service

Excellent customer service! Dominika is very accommodating and responsive. Alexsander does awesome work and I'm always glad to see him. They took care of installing a pool heater as well as opening and closing the pool. They even provided services for free because my wife is a nurse. They are great!

Hank and his crew are the best ever with pool service and repair. I’ve owned a pool in Fairfax County for over 20 years. Tried them all. These guys are by far the best for service and repairs. Excellent, timely, do it right the first time. You can’t go wrong.

It took multiple revisions of the estimate for them to understand what we needed. When they came out for the job they didn't do the work since they were not prepared for the work. I have called numerous times to get them to come out and do the work we contracted for and they NEVER call me back. They might do great work, I wouldn't know since they don't return my calls or emails.

Our experience with Millennium Pool Services has been the BEST ever. We were left pretty high and dry by our previous pool service – so we started looking for service the week of Memorial Day – which is considered very late in the season. Several companies could not even accommodate our request. But Millennium came through. They came right away, assessed what needed to be done, scheduled their crews, followed through with most excellent work on the repair and refurbishment of our pool. Their staff is responsive, on time and pro-active in helping us figure out what needs to be done. Their work product is thorough. It has been a total pleasure working with them and their terrific staff.

Terrific job! The crews on site were all extremely helpful and super hard working. I was assigned a project manager who was with me from the beginning talking to me about the plan and timeline always answering calls and still helped answer questions for me after the job was all done. My new pool deck looks amazing and the pool is like a brand new pool.

It went very well. They were very accommodating considering that other trades/problems delayed their work by over 90 days. Nothing but professionalism and making us understand that these delays are normal and they have everything under control. Nice working with a company that is unflappable!

It is rare that I give a good rating to a company that made multiple mistakes, but often with a service provider, it is not the mistakes that matter, it is how they are handled. The initial issue was schedule delays, which were expected due to rain, but the salesman did a lousy job of communicating changes. The crew that did the work left our property a mess. The plaster job appears to be well done, but rain at the end of the job allowed some staining on the new work. Once we made it clear how upset we were the company did some brick work at no charge, more than compensating for the mess left. The stains were removed and afterwards our water was analyzed and put in perfect balance. Based on this response, I would not hesitate to hire this company again.

Instead of installing a concrete foundation, they installed concrete slabs. The whole point was to stabilize the equipment to avoid future leaks in pipes. Instead of installing the concrete foundation, they installed concrete slabs on top of gravel. The slabs have since sunk and the whole problem has returned. Effectively, i need to go an pay somebody else to do the same work all over again but correctly.

Angelo Fennell, commercial supervisor was sent to over seer aquatic issues here at my site. He was very professional and punctual when helping alleviate back washing issues. Angelo was also very informative about preventative maintenance for my facility in the upcoming future. I appreciate Millennium for their consistent assistance and look forward to working with this company in the near future.

We've had a couple issues with MP but the Owner has since called and apologized and is doing his best to make things right.

They serviced my neighbors pool all summer not realizing that they were supposed to do my pool as well. When I wanted a refund, they just extended the service. The technician swapped out one of my pool closing tools for one that had been used on probably a hundred pools and was worn out. I doubt it was an accident. I wasn't around and taken advantage of.

They have very good intentions, and some of their people are really friendly and capable. But they have made far too many mistakes... shocking the pool unnecessarily (and not telling us so we went swimming), no forewarning on starting resurfacing the pool (came at a terrible time), regularly forgot to clean the spa, broke the cover, buying the wrong tile, forgetting sections of tile, billing the wrong amounts, billing before work was completed, etc. In general, they would try to be responsive and fix things, but it was just SO many issues that I just couldn't deal anymore.

we talked and he gave impressions and it went very well

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Very well and no complaints. I would use them again.

Service was terrible. They closed my pool with it full of leaves. When it was opened in the spring, it was completely green, like a fish pond. They never vacuumed the pool. I had to take a sample of water in, get algae removing chemicals, and run the pool 24-7. Because it was so dirty, I had to strip out the DE Grids in the filter and clean them, reassemble the filter every few days. It took my wife and I a few weeks to get the pool to be ready to swim.

Excellent! More than excellent. The question of cost below is based on a seasonal contract. Therefore, I cannot quote the cost of just this one service call. I have nothing to compare the cost to but I think that their prices are within expectable range.

Great! Dan Morcum was very knowledgeable and gave us all the information we needed to keep the pool running for years to come. He showed us how to add salt, shock the pool, turn on the heater, pump, and cleaner, and discussed other situations that might come up.

Monday morning Mike Fitzwater, the repair technician, called and said he would be by in 10 minutes. While I was waiting for him, I did not notice his arrival so when I called him to check and see if he needed directions to my house, he had already assessed and determined what was broken with both the pool and the spa. We discussed what my options were and mike is locating the parts for the repair. Mike is very knowledgeable, courteous and pleasant man plus my golden retriever loves him. I would strongly recommend millennium pool service to anyone and everyone that has a pool and a hot tub or spa for service and repair. It's very rare that I get out any company a five star rating but in the case of millennium pool service you can't improve on perfection. Thanks Mike and Millennium Pool Service.

Very well. Dan Morcom is absolutely fantastic. Most people that come and try to fix recurring problems in my pool aren't able to but Dan is incredibly generous and understands pools very well. He is very hard working and goes above and beyond.

Kirk Lavery, made good on every detail on the uncompleted work in a timely manner. He scheduled the work and oversaw the different phases himself to completion. This was my first attempt in Using Millennium Pool Service. He followed through on every detail of the renovation to my satisfaction. He took the project from a Grade F to Grade A. He restored my faith and trust in his company. We developed a positive rapport, I now will be using Millennium in the future for any pool needs and advice.

I have used Millennium pool service for over 5 years now (since moving in). They have been excellent to work with. I believe they are very fair in price. For the leak, they identified one of the basket skimmer locations as the culprit and fixed it. The estimate they provided was spot-on. I have worked with Stan Ushev many times in fixing odd things. Sometimes I think it is true, better to have a friend with a pool than own one yourself, lol. They are coming back out to provide an estimate on tile work. But, with a pool that is over 20+ years old, you have to anticipate repairs. Every year - they open and close the pool, and also maintain it. This year the maintenance technician, Georgi Petrov, has been outstanding. The pool looks fabulous - clean, clear, and chemically-balanced. We have children - so, it is important for the pool to be balanced (not over-chlorinated, etc.). Also, Yanislava Ilieva has been excellent as a point of contact and been very responsive to my questions and emails. Daniel Brodersen was helpful in fixing my Polaris. Overall - everyone that works at Millennium has been excellent and responsive. I cannot say if they are the cheapest since I have not price-shopped them; but, I believe they are very fair in price. They can do everything which is nice. Highly recommend that you consider them if you are looking for a pool service provider.

They are prompt, professional and thorough.

Our pool has never looked so clean and inviting to just jump into.

I hired tis company to replaster my pool 1 & 1/2 years ago. 1) The person who was suppose to give me a quote missed the appointment and didn't call. I had to call him to find out where and why he didn't show. 2) I was told the PM would be there the first day of work and he never showed. When I called and asked him when he would be there he said he wouldn’t because he was shopping for furniture. 3) The company that they hired to do the plaster was terrible. The plaster on the bench in the pool next to the stairs has waves in the curve. I was told they had to free hand and they couldn't make it smooth. 4) The plaster in the Spa around the jets are not smooth. They have big wells around them. I had them repair the worse one and they used a different shade so you can really see the patch. 5) After the replaster, they came out to turn the pool on, one of the guys used a wide brush the pool and left black streaks on the bottom. They had to drain the pool and use acid to clean the streaks. 6) I used them to close and reopen the following spring. They showed up on a Saturday and said they couldn't start the pool because they didn't have a part that was missing on the Heater. (They closed it so what happen to the part!). These two guys took the cover off, put chemicals in, but left the containers and the plugs laying around the pool. They told me that someone from the office would call and tell me when they would be back. By the following Wednesday I had not heard from them so I called. I was told they would be out the following day. No one showed or call. I called the office and was told I wasn't on the schedule, so they put me one the schedule again. And once again they didn't show nor did they call. I called the office again and the same person that help me previously put me on the schedule again. And once again nor did they call. I called the office again, the same person that help me the last two times put me through to the scheduler. He said that if someone had been changing the schedule they should have called me. He put me on the schedule for that Saturday. The person showed up, (another sub) put a plug in the heater, fixed the leak on the pump (which by the way they installed a new one when they closed the pool and evidently the installer pinch the seal that caused the leak), he also replaced the lever that you pull up so you can backwash the filters. Not sure why he did this, because he was not going to clean the pool. He said that he was there to only make sure it started. So Monday, I called the scheduler again and he sent out two more guys. Evidently these two were suppose to quality control. They cleaned the pool, swept the deck, which by the way they used my shop broom that I kept on porch (not sure why they were on my porch). According to the company website, they were suppose to blow off the deck and not sweep everything into a pile for me to cleanup. When I asked the lead quality person, about some spots in the pool, he said that they were dirt stains and will brush out. A year a half later they still have not brushed out. I have no idea what they pour into the pool when they closed it, but it left stains. 7) On 6/26/16, I notice a crack in the plaster, and since the plaster is only 1 ½ years old, I called the office and was told the warranty was only good for 1 yr. WTH, the original plaster lasted over 20!!! I’ll never use this company again!!