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MaxiMaids, Inc

4.6(
5
)
Carpets or Rugs - Clean at Home, Janitorial Services Service, Maid Service,

About us

MaxiMaids is a quality residential and commercial cleaning provider based in Northern Virginia servicing the DC metro area for over two decades. MaxiMaids, a leader in the industry, excels in providing excellent customer service with a proven uncompromising quality control system that surpass all of our clients' expectations.

Business highlights

Emergency services offered
36 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.65 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
0%
3
20%
2
0%
1
0%
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Showing 1-5 of 5 reviews
Lenwood W.
Oct 2014
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you kindly for taking a moment to review MaxiMaids! We value you as a client and are grateful for the opportunity to serve you! We know you have a choice and are grateful it is MaxiMaids! In best regards, Karina Garcia Neff Director of Operations/ Co-Owner"

Robert C.
Nov 2013
5.0
Yes, I recommend this pro
$13,500
MaxiMaids is great.  They are very friendly and professional.  They are courteous and respectful.
Response from

"Thank you so much for taking a moment to provide feedback! At MaxiMaids we value your opinion and are grateful to continue to serve you! We know you have a choice and we are grateful it is MaxiMaids! Karina Garcia Neff Director of Operations/ Co-Owner"

Gregory J.
Oct 2013
5.0
Yes, I recommend this pro
I think they are very good and I started working with them 16 years ago. I think they are very good and if there has ever been anything that is not quite right they are very willing to listen to my suggestions and correct it. They are easy to work with as far as the scheduling. Their pricing is very reasonable. We would not have kept them that long if we were not satisfied. I don't hear of any cleaning service that is perfect and I think they are probably the best that we could find for what we want to have done.
Response from

"Dear [Member name removed], Thank you so much for taking a moment to provide feedback about MaxiMaids! We value you as a client and are committed to providing excellence. We are grateful for the opportunity to serve you! Again, thank you so much for providing feedback! We appreciate it so much! We know you have a choice, and we are grateful it is MaxiMaids! In best regards, Your Cleaning Professionals"

Catherine C.
Sep 2012
1.0
$24,000
I will never have these people back in my home again.  The cleaning they did for me ended up causing and costing me much more than any help I expected.  They actually left damage to my newly modeled bathrooms.  They arrived late, had an attitude because I had called, but worse of all when they left the house just didn't smell right.  Clean, I guess, not like clorox exactly but a smell that reminded me of school.  I sprayed some febreeze and figured it would disappear but as it lingered it bothered me.  I started looking around and found nothing.  Later that night as I was getting ready for bed I look over to the Jacuzzi tub in the master bath and noticed it had black liquid leaking out of the jets and fixtures.  I was horrified.  I called for my husband.  We checked the remaining baths in the house, the showers, kitchen, etc. to find the same.  The O-rings and all the nickel fixtures were completly black (all less than a year old).  All we could think about was the jets in the Jacuzzi, it was only 6 months old and the first one we ever owned.  I called MaxiMaids first thing the following morning to explain the problem and after a lot of complaining they finally agreed to send someone out to look at the problem.  First they tried to tell me it was mildew that had built up in the tub!  I explained that it was NOT, that the tub was brand new just installed in Dec of 2011 and only used 4 times. Also how did they explain the other bathrooms (like the guest bath that had not been used yet)?  When I didn't buy that they tryed, "since it is so new the fixtures had a plastic coating on them that turned black when they were cleaned for the first time".  Again I explained to them, NO this is not the first time the tub had been cleaned.  After running out of ideas they finally admitted that one of the women that cleaned my house that day mixed her own cleaning solution at her own house to use at work.  The mixture was of bleach and dishwashing liquid (and they were supposed to be using all orgainic cleaning supplies)!.  Now I don't except anyone working at MaxiMaids to have a Chemical Engineering degee but this combination in the right amounts could have actually caused a lot more damage than what it did, thank God it didn't.  However it does explain the bad smell in my house.  When they did come out and admit to their mistake they said they would have a plumber out the next day to see if any damage was done to the tub........well it has been 90 days this week and we have not heard a word.
Response from

"[Member name removed], I am disappointed that the situation was not handled correctly initially, and I am so sorry you were left disappointed and frustrated. I admit we did make several mistakes, and I am grateful you allowed us to rectify this. After we spoke via email, I was under the impression that things were resolved. I take 100% responsibility for not getting involved from the beginning, as I am sure we would have been able to properly communicate and solve this much sooner. I do however want to thank you for your feedback. Without it, we wouldn't be able to grow and learn. I assure you no employees at MaxiMaids ever mix any chemicals in their homes, as we abide by all Occupational Safety & Health Administration guidelines & restrictions. All of our bottles are clearly labeled according to OSHA standards. All equipment & supplies are granted in our headquarters at 6579 Esdall Road Springfield, Virginia 22151. Again, thank you for taking a moment to submit feedback, we really do appreciate it! If you need any additional assistance please do not hesitate to contact me directly. Karina Garcia Neff Director of Operations/ Co-Owner [email protected] Direct: 703.941.4205"

Rachel H.
Jul 2012
5.0
Yes, I recommend this pro
$12,500
They are always professional and work quickly and efficiently.  I receive a two hour window about 24 hours prior to the day of the cleaning and the team always shows up during that window.  The quality of the cleaning varies from team to team from as high as superior but never below average.  They will strip and change sheets on two beds as part of the service and place the dirty laundry in the laundry room and the trash in the garbage can.  I am very happy with the work they do and will continue to use them.
Response from

"Dear [Member name removed], Thank you so much for your feedback! At MaxiMaids we strive for excellence and are committed to surpassing all of your cleaning expectations ( at every service). I will work diligently to make sure every clean team provides the same level of excellence at your home. We value you as a client and are so grateful for the opportunity to serve you! Thank you again!! In best regards, Your Cleaning Professionals"

Elizabeth G.
Aug 2011
4.0
Yes, I recommend this pro
They were ok. Called one day and they came out on the next.
Response from

"Thank you for taking the time to provide your feedback! We certainly appreciate the opportunity to serve you. We are grateful for your business and look forward to servicing you again soon. We know you have a choice, and we are grateful it is MaxiMaids! In best regards, Karina Neff Director of Operations/ Co-Owner"

Susan Y.
May 2011
5.0
Yes, I recommend this pro
$12,000

They clean my house from top to bottom. They are very detailed and there is nothing that needs improvement. They do a great job. Even when there is clutter to work with, they move it out of the way and do a great job of cleaning.

Response from

"Thank you kindly for taking a moment to review MaxiMaids! We value you as a client and are grateful for the opportunity to serve you! We know you have a choice and are grateful it is MaxiMaids! In best regards, Karina Garcia Neff Director of Operations/ Co-Owner"

Stephanie G.
Apr 2011
5.0
Yes, I recommend this pro
$40,000
I contacted MaxiMaids because they also offer home organizational services. So, not only to they clean they also help out with other things around the house.  I'm finally at the end of recovering from a high ankle sprain plus a slow healing bone in a 3 level townhouse. My expectation was that it would take  a long time and be expensive.  The two ladies that showed up in the window provided dug in and helped me out tremendously.  They did a great job and where very patient working along side me - more like me working along side them.  I feel like when they were done my whole house was just immaculate from stem to stern.  I wish I could keep them on a weekly basis but the price quoted for on-going weekly service is much higher than the current market conditions.  So unfortunatly, I can not continue to work with them & wish I could
Response from

"Thank you kindly for taking a moment to review MaxiMaids! We value you as a client and are grateful for the opportunity to serve you! We are happy to hear the professional organizing team exceeded your expectations. I am sorry to hear about your ankle sprain, and I trust you have made a full recovery. We do have a current Recurring Promotion offer that I would be happy to apply to your weekly cleaning service. Please contact me directly if you are interested. We know you have a choice and are grateful it is MaxiMaids! In best regards, Karina Garcia Neff Director of Operations/ Co-Owner"

Thomas C.
Nov 2010
3.0
Yes, I recommend this pro
$25,000
The service was inconsistent. It ranged from extremely good to satisfactory depending on the crew. The cleanings that were just okay lacked attention to detail. They missed big cobwebs, didn't get obvious dirt out of shower grout, or didn't arrange items nicely. Once they did forget to vacuum a room. We called the service center to have them come back and finish. They did get back to the house quickly to rectify their mistake. Had I been there to personally manage each cleaning, I'm sure each cleaning would have been great. But I expected them to manage themselves to complete the tasks. Also, their scheduling system could be frustrating. You give them preferred windows in which to arrive, but they wouldn't tell you until after 5:00 PM the day before they came what time window was actually scheduled. Since I didn't give them a key, I wouldn't know until the last minute if I had to make sure someone was home to let them in and out.
Response from

"Thank you for taking a moment to provide a detailed explanation of your concerns. Your comments have helped me re-evaluate not only our scheduling procedure but the consistency in our service. At MaxiMaids we strive for excellence and aim to surpass all of your cleaning expectations. I can certainly understand your concerns, and I am frustrated you felt the service was inconsistent. We do have a supervisor that randomly checks clients home for quality of service. My number one priority is clients satisfaction and I am eager to provide a better service than the last. Again, I am sorry for your frustration and I would be happy to handle any scheduling directly. I will personally be on-site if you should choose to give MaxiMaids another chance. Again, thank you for taking a moment to provide your comments, I really appreciate the opportunity to grow and learn from our mistakes. In best regards, Karina Neff Director of Operations/ Co-Owner"

David D.
Oct 2007
1.0
Multiple problems even getting appointment set and agreeing to terms and pricing. Decided to cancel appointment.
Response from

"Thank you for taking a moment to provide your feedback. I am disappointed you had a difficult time scheduling an appointment. Please know your feedback has allowed me to examine our scheduling procedures. At MaxiMaids we strive for excellence and aim to surpass all of your cleaning expectations. I would be happy to personally handle your scheduling needs if you should need any additional cleaning services. Thank you again for taking a moment to provide your comments, it is greatly appreciated! In best regards, Karina Neff Director of Operations/ Co-Owner"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

MaxiMaids, Inc is currently rated 4.6 overall out of 5.
MaxiMaids, Inc accepts the following forms of payment: CreditCard
Yes, MaxiMaids, Inc offers free project estimates.
No, MaxiMaids, Inc does not offer eco-friendly accreditations.
No, MaxiMaids, Inc does not offer a senior discount.
Yes, MaxiMaids, Inc offers emergency services.
No, MaxiMaids, Inc does not offer warranties.

Contact Information

6579 Edsall Road, Springfield, VA 22151

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