HOUSE OF INTERIORS

In my ten years as an Interior Designer, I have never encountered such an unprofessional business. Which unfortunately, I had to deal with during renovations to my own house First, the owner, Mojy convinced us to use metal Schluter pieces to finish our tub surround, as opposed to using a bullnose tile. The finished product was not streamlined, as promised, and when pointed out, it was never fixed. As you can see in the photos, they are not set at a 90 degree angle, and the grout work is inconsistent in width. Secondly, the owner suggest the order of work as follows: Demo Tile Floors, Install Tile Floors, Demo Wood Floors, Install Wood Floors, Demo Carpet, have our painter come in paint, Install Carpet. We agreed with the owner, and then he spoke to our painter without our knowledge, changed the schedule of work without speaking to us. Thirdly, the photos of the tile work speak for themselves, but the tile work throughout was unprofessionally done. (Photos) Master Bath: Cracked grout at threshold. Unprofessional installment of threshold. Schluter not aligned with tile and doesn't properly meet at all corners. Unprofessionally finished grout. Cracked grout, grout dried on tile. Uneven and inconsistent grout widths. Guest Bath: Grout between threshold & tile is extremely large. Inconsistent grout widths. Unprofessionally finished grout. Incomplete grout, and unprofessionally finished. Also, dried grout in cabinets. Kitchen: Brand New Sink was ruined, because installers used sink as a janitor's sink. Thick and messy grout lines. Corners and underside of cabinet grout lines. Grout is thick, irregular, rough, and dried on the cabinets and brand new microwave. Fourthly, we asked House of Interiors to send their plumber to fix a water leak, and send us a quote to put the base of the pedestal. We only wanted the quote for the pedestal because the townhouse was under contract, and putting the base of the pedestal sink was in negotiations. Turned out that we didn't need to do it, and that the new owners would take care of the pedestal base. Mojy told the plumber to go ahead and do the work, putting us out another $180. When I spoke to the owner about this, he had the audacity to tell me he had done me a favor. I responded that favors are free, and that this is a business relationship, you can't just spend your clients money without approval. So his response was a threat to go back to the house and undo the work - even though, I told him that we agreed to pay for it, because the work has been completed. Lastly, and this is the icing on the cake... my husband and I moved completely out of the house to CA, prior to all of this work being done. After the conversation regarding the pedestal sink, about a week later, we receive word from our realtor that there is extensive water damage. A fixture in the Master bath had leaked, causing extensive damage throughout all three levels, resulting in +/-$20,000 worth of damage. No one has been in the house since we moved out, except for the contractors. Furthermore, the last to touch the plumbing fixtures in the Master Bathroom, was House of Interiors when they removed the toilet, vanity, and installed new tile and tub surround. Not only are we still incurring costs for all amenities, but we lost the potential sale of the house, and there is water damage that is costing more than the cost of the actual work we had done by House of Interiors. I highly recommend that you stay as far away from this company as possible. They are extremely dishonest, unprofessional, and there work is less than mediocre, at best.

Installers were excellent, and overall service was excellent.  I will use them again,

I called about getting the work done and it had been originally installed by House of Interiors around 2000. They had the original dimensions on file. The work was scheduled about a wee or so ahead of time. They arrived as scheduled in finished the work promptly, fitting the work in the bedroom around the work schedule of the occupant.
I have had many jobs done by House of Interiors over the years. I recommend them and I will continue to use them.

Overall, it went smoothly. The kitchen and floors look fantastic and the carpet is exactly what we wanted (it is for a kids' playroom in the basement so it is functional). The work Moji and his guys did really transformed our house. We are very very happy and would highly recommend Moji to someone who is looking to redo their kitchen or redo any flooring in their house. A few issues came up along the way, but Moji was always very honest with us and they resolved the issues quickly. For example, our dishwasher was not draining after they installed it. We called Moji and he had one of his guys there the next day to fix it. The project took a total of about 8 weeks, but it involved several stop and starts. The price matched what the estimate was. It was competitive, but slightly on the higher side. However, the quality was worth it.

To be clear, the ratings reflect an average of 3 separate jobs in which jobs 1 and 2 went relatively smoothly. These jobs were performed on a townhouse I formerly lived in Alexandria, VA. I worked with Mojy (the owner) and he is a very entertaining and personable guy.
For job 1, Mojy installed Brazilian cherry hardwood on the 3rd level of a townhouse. This was in 2004, so I relied on a recommendation from my realtor to hire Mojy. I visited his store, picked out the wood, Mojy gave me a fair price, I gave him a house key and the job was completed smoothly with good quality.
For job 2, based on job 1, I hired Mojy to install laminate on my bottom level around 2006. This job also went smoothly with only minor hiccups. For instance, Mojy assured me that the workers would seal inject some glue into some air pockets I felt in the foyer and I had to ask the workers to do this. Again, no biggie, and the job went smoothly and was good quality.
For job 3, this job was in the summer of 2013 and was a lot more complicated as it involved moving a kitchen wall and a kitchen island and refinishing floors and had a lot more problems. I left for vacation a couple of weeks so that the floors and handrails could be refinished with a dark expresso stain. When we returned there were a lot of expresso stains on the walls and there were gashes in the walls near the handrails where the sander apparently went into the wall.
For the granite install, I had made it clear from the beginning that the priority of the job was to reconfigure the kitchen island, but when the day of the install came a subcontractor crew came and refused to move the island. Additionally, the quality of the granite install wasnt the best (e.g., glue for sink was installed sloppily, cabinet frame was damaged during install and there were slight cracks in the granite).
To make a long story short, after a couple of months of back and forth, Mojy had the granite crew come in and redo the sink, smooth out the cracks, apply some caulk to space between granite and wall and reanchor the cabinet frame where it was damaged. Mojy also had a guy come in to redo the drywall and repaint the areas where a wall was removed and knocked off $1k for all the staining on the walls which I had to get repainted.
So would I hire Mojy again? If I was doing floor work, for sure. For the other stuff, I would be a little hesitant. The pricing for granite is pretty reasonable, but I believe he may just be a middle man. For the kitchen wall/island, this is where we ran into the most problems and probably wasnt his companies area of expertise, I eventually had to hire a carpenter/electrician to finish out the island properly. Additionally, when I dealt with his company, I was mainly dealing with Mojy and he is a very busy guy so sometimes I wish there were 2 or 3 other Mojys he could delegate to so that issues could be resolved more promptly.
In the end, Mojy did fix the problems and I ended up with a beautiful kitchen and I dont know to many remodels that dont have their fairshare of headaches.

It has worked out well. We have used them three times. The owner and head salesman are very professional and very concerned of making sure that he did the job right so it's a long lasting and a quality job.

everything leading up to installation went extremely well and I LOVE the hardwood. Having said that I didn't read the fine print, which said if anything got broken during installation they were not responsible, my error. My dinning room chandler was broken during installation and it was very difficult to get a replacement paid for. After installation, my electrician noticed that the new floor would not allow me to every remove my dishwasher. I now know that this is common in hardwood replacements in kitchens. House of Interior did tell me that they would not remove the dishwasher (because of the plumbing) and put hardwood under it. However, they failed to mention that once the hardwood was installed the only way I would ever be able to repair or replace my dishwasher would be to first spending thousands of dollars replacing the counter tops to raise them.

What a fantastic team! Mojy and Ali made this process simple and, dare I say, pleasant. We are landlords and live overseas and they made us feel like everything would be handled the way it would if we had been there the whole time. They followed up to make sure we were on the same page and even visited my house at odd hours to make sure that we could get the project done in the time-frame needed. I would definitely use them again and highly recommend them. We got an estimate a bit lower, but I doubt I would have gotten the same service. I'm happy to pay for customer service like this. They were prompt and professional. Very happy customer.

Went smoothly. All jobs were done as promised.

I was referred to House of Interiors by a friend. I went to the showroom and selected my carpet. Mojy was very helpful and educated me on the grades of carpet. I made my selection. He was flexible with my installation date as I was having painting done prior to the carpet installation. The installation crew arrived on time and was professional. They completed their work within the timeframe given to me. No complaints. I would recommend their services to anyone.