HOME DEPOT

So far the sales personnel was great.

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The work was never completed. After 2.5 months, three separate measurements, 7 trips to the store, and picking up and moving the materials in and out of my house 4 times, I now have to return the materials and cancel the service order for a refund. Even though the measurements (at 3 different times) indicated that installation of the Pergo (floating) laminate flooring was possible with some sub-floor preparation, the company which installs floors for Home Depot, American Carpet South (ACS), refused to install it, saying that it was not possible. ACS did remove a carpet in one of my rooms, but in the process, removed (and took without return) the transition from that room to my foyer, and tried to charge me for moving furniture in a separate room and removing almost 200 square feet of tiling, which they never did. I called the Home Depot corporation HQs in Atlanta to complain about this all, but they simply referred me back to the Springfield, VA store, who could have cared less about my situation. Also, try calling the flooring department sometime; despite several attempts throughout the 2.5 months, I was never able to get through to anyone, even after waiting 15 minutes or more Please do NOT consider Home Depot for installation of floors; you will be better served by going elsewhere, even if it costs you much more.

Installation was successful

The return process was alright, but the process of buying the items was not easy. The customer service here is not great. I would go to Lowes if there was one near me, but go here because it is convenient.

One of the customers saw I was confused and came over and helped me. It was a little confusing because some of the letters and description weren't really clear. He said it should work. 

They need a few more service people to help you. Their customer service at the return desk is very good.

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they are very professional.

We did the installation of the floors.  I chose them because of their price.

None of this went well from the beginning. I arrived on Saturday in the morning, and the store was quiet. There was no one manning the desk in the flooring department, so I asked an associate if I could see about scheduling a measurement. He went and let the floor specialist know I was there, but she was with a customer. I then waited for 45 minutes with three different associates letting this person know that I was waiting. I finally was seen, scheduled an in-house measurement for the following weekend and paid the $35 for it. I was called the morning of and given a time that they would arrive. Now here I am, no one has shown up, no phone call about running late. Don't even bother, this is just a huge waste of time.

The selection and purchase of the doors was done at the Home Depot. The sales person was very friendly, knowledgeable and competent. The actual installation was done by a sub-contractor who arrived on time, worked very efficiently, and did a great job with the install.

I had some Home Depot reward points and that is how I was able to lower the cost of my garage door. So I used them because I had their gift cards and I was fortunate to find the right person at Home Depot who was very dedicated at what they do in that little department. I did not get any competitive bids for my garage doors, the reason being, I needed a garage door and I had the gift card, so I did not bid out this time. They were on time. I really didn't have any problems with the garage doors. It just takes a lot of time to get the garage doors, so I just wish that the process could be shortened.

THis is a very nice Home Depot. There are always pretty knowledgeable people to help you find waht you are looking for. They helped us find and order a very nice vanity and sink. The associates out front were quick to help us load everything into the truck. Shopping there was a very pleasant experience.

I had asked them if we could just do laminates in the kitchen, but he was very hesitant in saying yes because in his experience he has noticed a lot of damage that was done to the flooring and it does not last very long because its the kitchen, things spill and things can get warped. He is like you know I really recommend that you have tiling in the kitchen and in the bathroom but when I spoke to Empire, they said that their product was on such good quality that it would sustain any kind of damage that we come across while in place. He was pretty professional.

I paid about $350. It was done quickly, the guy was efficient, very personable and confident. It has worked perfectly ever since and I can't complain about that.

I went through Home Depot because they have certain services that they have and they provide contractors to do the work. I liked that they were referring out to the customers and I wanted to make sure that I had someone I can hold to making sure that it was done properly. If I had an issue with something, I would talk to somebody at Home Depot and they would be the in-between to make sure that the service is done the way it was supposed to and they will come back out and fix all that was wrong so that was one of the reasons that I used them. I use them for most everything. The prices was okay. There was a little problem with getting the generator in and no one had called to tell me that there was a delay with it but other than that from the recommendation that they did, it went okay after that. There's a lot to choose from.

People I dealt with Home Depot know what they're doing and are helpful.

When you do something with them, you pay for the service or the installation and then their subcontractor get paid from them. Awesome. I had a couple of different estimates and I like them and the people who did it did an awesome job and, they came back and they checked. I don't have any problem at all with the work but there's a disconnect on your follow through. I was totally happy with my storm door. Their price is competitive. They were very nice.

I first went to the one that was on College Park and I wasn't very pleased with the person I was talking to. So I went to another store and the girl that worked with me was excellent. She was a lot more informative. She knew carpeting and everything and she was really, really good.