GRANITECH

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My experience with this company goes back over 7 years. I first hired GraniTech to remodel 2-1/2 bathrooms in my townhouse. The project involved the installation of 2 special-order vanity cabinets, 3 commodes, a bath tub and a shower, each with sliding glass door enclosures, as well as plumbing fixtures, marble vanity tops and, in the master baths, also marble wall and porcelain floor tiling. The remodeling project went pretty much according to schedule and was satisfactory, except that the bath tub plumbing turned into a major disaster! Improper soldering of copper tubing produced a veritable deluge in my dining area below, with water gushing through the ceiling and requiring not only replacement of a large section of plasterboard, but also drilling into the ceiling support beam to drain the water from above. It took several large electric dryers three full days sufficiently to dry out the affected walls, floor and ceiling, so that repair work could proceed. .. Fast forward to January 2017!. One of the marble vanity tops fabricated and installed by GraniTech had developed a crack along its entire leading edge due to water seepage into a pre-existing fissure in the marble. I wanted to have it replaced, but was unable to find matching marble. Thus, although I had done my due diligence and had become aware of GraniTech's Better Business Bureau "F" rating and other negative reviews, I decided I had no choice but to go back to the company for a replacement marble top. After prolonged, contentious exchanges in efforts to isolate a cosmetically-acceptable section of an identical marble remnant Granitech had located, the replacement vanity top was manufactured and installed. There were no visible problems with the vanity top itself and the installation appeared to proceed normally. However, it required removal and re-installation of the pre-existing lavatory faucet and plumbing connections. Again, GraniTech created a plumbing problem, albeit not one of the same calamitous proportions as during the initial remodeling. This time, GraniTech's plumber, either during the removal or re-installation process, ruined the faucet by breaking off an internal bolt, as it turned out later, The result was that the faucet, which had worked normally before, produced three separate, thin, weak streams of water, instead of a single, strong,normal one. I contacted Ali Yilmaz, the company's president, and he advised me to order a replacement ceramic cartridge which he promised to have his plumber install,. However, when the cartridge arrived and I notified Mr. Yilmaz he reneged on that promise and then had his office help notify me by e-mail that GraniTech had no qualified plumber to do that type of work, leaving me in the lurch. After more endless, fruitless, frustrating exchanges with Mr. Yilmaz, I hired a third-party plumber, at additional cost, to replace the cartridge. But the new plumber determined that the cartridge did hot solve the problem and that the entire faucet needed to be replaced because of the bolt that GraniTech had broken. I ordered the new faucet from the manufacturer, After more acerbic, contentious exchanges with Mr. Yilmaz regarding my additional expenses, the third-party plumber successfully installed the new faucet. My total additional outlay was $214.95, not to mention the loss of use of the lavatory for 3 weeks and endless aggravation and frustration. At my request, my credit card company back-charged to GraniTech $200.00 of the total I had paid for replacing the vanity top and the credit card company graciously gave me an additional credit of $14.95 in reimbursement for the cost of having the new faucet shipped. End of story. Moral of the story: GraniTech's plumbers are deadly! Avoid GraniTech at all costs if your project involves plumbing work. And do NOT trust GraniTech's promises. They promise things they either cannot or will not do to attract your business, and then abandon you without completing work they are contractually-obligated to perform, Had this been a larger project, I would have taken them to court for breach of contract. Never again! The "F" rating at the BBB is richly deserved and speaks for itself. I should have searched harder for an alternative, and for that I accept the blame.

We hired Granitech for our kitchen remodel (2017). Ali, the owner, is a true pro and carefully explained every step of the process. Angello , the project manager, was also always helpful and responsive. All of the craftsmen were neat and courteous. Overall, we thrilled with the whole team. The kitchen turned out beautiful. It was on time and on budget. I can't wait to hire them again for our bathrooms and closets. : )

Yavuz Yilman was very professional, courteous and responsive from our first meeting.  The installation team was exactly the same.  The man who installed the tile backsplash was a meticulous.  We are very happy with everything.

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Very professional and excellent work. Second time we have had countertops installed by Granitech and would be our first choice next time. Very punctual for all appointments and called ahead to let us know they were on the way. The only issue we had was a small mar. Granitech came back immediately and resolved the issue. Five years ago, Granitech installed granite countertops, sinks, and faucets in the very large kitchen and master bathroom of our previous home, and did a beautiful job. Very few seams, and they were invisible. We are very pleased with both jobs.

They are very good. They were very responsive- we had scheduling issues. They walked us through the process; we picked up a slab and had to go back a couple of times to do some fittings and stuff like that.

Upon installation, it was noted that there was a hairline surface crack at the thinnest point in the granite behind the sink. We were assured that this crack would not worsen and could be easily disguised with a permanent black marker if it became noticeable. They also told us that the granite would not match if they installed a new piece in this area.  Not demanding that they install a new piece of granite was our biggest mistake in retrospect and we have been dealing with the consequences ever since. In 2004, Granitech provided us with a "special provision" to our standard warranty transferable to a future owner of our home providing for repair or replacement. This was in response to our concern that this crack would become an issue when we try to sell our home and we would be forced to replace all of the kitchen granite or reduce the price of our home.  In the subsequent years, we have had Granitech out on several occasions to "repair" this area with sealant, which needless to say, has worsened in appearance over time.  As of now, the crack is deepened to the point that small chunks of granite are chipping away.  Our last interaction with Granitech was in the fall of 2013 when the owner came out.  He told us that the special warranty was provided by a former partner and essentially accused us of lying about the cause of the crack. We take full responsibility for our naivete in accepting the hairline crack in the first place but want to caution all prospective buyers that Granitech is a company that will NOT stand behind it's product or warranty. This is something we are reminded of everyday as we stand at our kitchen sink (please see photo)!

It went according to plan. They came out, measured, then cut the granite to size and installed it within ten days. We've had it now for 8 & 1/2 years; we love it. We also bought a package that included a stainless steel sink. It's one of my favorite things in the kitchen.

No complaints