CS Auto Service, Inc - Collision Center

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They did a really good work and it looks like new. They actually made the price a little better for me when they knew that I would pay out of my pocket. They were very nice to me as well.

After working on cars my entire life, I was numbed by the fact I had to actually find a transmission shop to replace my clutch after 128k miles. Since I just moved to the area a year ago and have no place to work on my car myself, I had to search for a reasonable shop. I went to CS as they were a preferred company through AAA. I went to several different shops to get estimates on replacement of my clutch since I was not able to switch gears at all while the car was running. I was provided with a reasonable quote that itemized labor ($720) and parts (~$450), something many other shops were unable to provide me with. Considering I had done my research and know what the costs of the parts were/should be allowed me to find the best mix of labor costs and experience with a shop. The origional quote I was provided with included the a higher end clutch kit which I did not want (about $450). They offered to replace it for me if I brought them a clutch kit, since I felt that cost for a clutch kit was way too high, the only issue that it would not be covered under their 12mo, 12k miles warranty. After many calls back and forth, we (myself and their contact) realized that the part they were quoting me was a racing clutch instead of an OEM replacement. After getting several part #s from them, we got this straightened out and was able to get the strict OEM replacement for $245. I decided to go this route, although I was able to find the kit online for cheaper, because everything would be covered if something went wrong (ie defective part, etc it does happen). Their labor rate was very competitive as compared to other shops which is why I continued to pursue them to perform this work for me. Many other shops were quoting me about $1000 for labor alone, or not providing itemized estimates. I decided to go with CS. I was able to do a night drop on Sunday evening so they could start work on Monday morning. This was very convenient and easily done. The total job took them about 4 days (I got my car back on a Thursday), a little longer than I expected. Throughout the job, I called to check up on the progress and was provided updated by the shop as well. They communicated everything that was being done and did not do anything without my permission. Even after their initial evaluation, they called to get permission to take the clutch apart and check the grining noise coming from it. I was told what was wrong. I did not encounter any unexpected costs and the labor costs did not go up even though they had my car for 4 days and was provided with a AAA discount. All in all, I was pleased with the transaction. About 100 miles later no issues and shifting like a charm. I would recommend the shop, however I would also recommend doing your own research about the costs of parts, how long the job should take, etc to be informed.

It turned out great. It looks brand new, because it's such a perfect match. I think they do high quality work in a timely fashion. They are very good communicating and always let us know when they will be done and are done when they say they will be. They have even offered us loaner cars before. I think they are really, really good. If there is a part that they have to replace they give you the part. I think this is really honest, because you can see that the part needed to be replaced.

Had good experiences with them in the past but lost any future business after guessing what the problem was and not really knowing. Last I looked at BBB CS auto had many unresolved complaints. My advise is beware -- maybe okay for small uncomplicated repairs.

They did a very good job. They looked around to find a used engine for us, as it was an older car. They did a good job. They had the car maybe 3-5 days, which we knew that it would take that long. My husband was happy with the cost of the job. We have been going to this place for probably eight to ten years, and have always been happy with them.