CABINET DISCOUNTERS

Duane showed us all the options, helped us come up with the best design, then came to our house and measured. He patiently made changes as we requested them until finally we were ready to order. The cabinets were delivered on time by 2 men who first went through a checklist to ensure the order was complete. They placed the many boxes where we asked them to. They were polite and respectful of our house. We love our new cabinets and countertop!

The kitchen design was free, but they made two significant errors. The microwave position was off and required a custom vent be built. The range position was off and required a new junction box. The cabinets had multiple problems -- one was so bad it had to be reordered. We do not recommend this company and will not be using them again.

Very well. Worked with a very patient and creative designer, Mrs K., who helped find solutions and a design that my husband and I both liked, and which now work very well in our kitchen, allowing multiple people to work and or mingle around the area. Installers were prompt and professional; minor issues quickly resolved.

Excellent. We were very happy with all the technicians, their professionalism, friendliness, responsiveness and cleanliness. The work was excellent, they were prompt, and were flexible when we requested schedule adjustments to accomodate our personal schedules.

Where do I begin! Our experience with cabinet discounters was horrible and I will never ever recommend them to anyone. We were overcharged for cabinets that looked really cheap, some of the doors on the cabinets looked uneven and one of the cabinet sides came unfinished, even though we told them that we would like it to be finished. When we received the cabinets, we contacted the person who took our order (Duane), to discuss some of the issues with the cabinets. He told us to send him pictures. We sent him pictures of the uneven cabinet doors (that was intact upon delivery; our contractor did not attach the doors themselves, they only attached the cabinets to the wall), and the side of the cabinet that came unfinished. He told us that our contractor must have screwed the cabinet doors on too tight. Here is his exact words: "it is a real possibility that the installer has twisted the cabinet box by securing the cabinets tight to the wall without shimming the cabinet level, plum and true." We told him the contractor did not touch the doors, it already came with the doors intact. Regarding the unfinished side of the cabinet, he said my husband told him that there would be a wall covering that side. Granted, there was a wall on that side before we started renovation, but we told him that this wall will come down, so we need the cabinets on that side to come finished. Even if this wall was not removed, it would still not have entirely covered the side of that cabinet. To add to that, the other side of the same cabinet, which did not need to be finished, came finished! We were still told that it was our mistake and not his, because we signed the papers. It was a small detail in a huge contract with architectural drawings which we don't even understand! It was far too technical and we wouldn't have known what we were looking at, but we thought we made ourselves clear and signed it in good faith. After we sent him the pictures, he said we would need to pay for all the changes. Here is his exact words: "At this point you will need to purchase left side finish panels and have your own contractor install the panel on the ends of the cabinets that are currently unfinished on the left sides. Payment will need to be made in full before the order is processed and then we will ship them directly to your project. Is this what you want to do? If this is what you decide you want to do then I will need to get you a Sales contract with the cost of the panels for your review." After we replied to this email, of course, disagreeing with him, he was MIA for a week and a half and we were forced to contact the manger (Lori), which was a whole new nightmare!! First of all, before Lori even called us, she made up her mind that we were wrong and they were right and she was very very rude and unprofessional to us the entire time we were on the phone. She told us the same things we were told by Duane. She told us that they do not finish the side of the cabinet if that side will be covered by a wall. She said Duane took pictures of that side of the wall and it would have covered the cabinet entirely. We told her to send us the pictures. We also told her to send us the breakdown of the $11, 286.95 we spent on the cabinets and she said she cannot do that! After much debate, and after telling her that our lawyer will be in touch with her, she finally call back in 5min and agreed to send us skins by FedEx at no cost to us but I still have to spend money to have them install. Of course she agreed because she knows that we have the right to see the breakdown of what we are paying for! We are yet to receive this document but I just wanted to write this review because I am furious at the service we received from Cabinet Discounters. They do not know how to deal with customers, they are inefficient, and unprofessional. I do not know who their subcontractor is, but they have done a poor job with the custom cabinets. I did not get counter top from them because i got the counter top from somewhere else for$10k less unbelievable how much profit they try to make. I have left out a lot of details as the review was getting too long! We contacted 3 people in total at the Springfield branch, they all believe they were right and we were wrong and made us feel like we were being difficult customers! We now have to pay our contractors to fix the cabinet doors and paint the unfinished side of the cabinet!

One of the tiles was damaged and they gave us an entire new box of tiles. They were very responsive and always accessible. They were professional and very helpful when trying to get the bathroom to blend with the kitchen.

They were excellent. One of the cabinets was damaged and they came out and replaced it right away. They have excellent customer service. They answer your questions. They did all the measuring and helped with decorating ideas. When there was a discoloration of one of the cabinets they had it immediately replaced for free. Louis was excellent.

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Outstanding performance from the initial telephone "meeting" with Richard through the design, ordering, delivery and installation of the countertop (I provided my own cabinet installers). Every fit exactly as planned.  Richard even came to the house to check all measurements before the order was placed.  Phenomenal job. Kitchen turned out GREAT!!

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They were good. The cabinets were good but we have to put them together and that's the only drawback there. It was a very pleasurable experience. They made you feel comfortable. They were helpful. They gave me options and choices of cabinets and they did a free design so it was very good. The professionalism and the quality of the material stood out. It was great.

Great to work with. Very professional loved finished product.

it went well. the contactor did a nce job but they could have communicated better.

The entire process could not have gone smoother nor better. From start to finish Katie was available to help us. The contacts with cabinet delivery as well as countertop delivery were also available when we had to call them and they communicated when the deliveries would be and were on time.

It went fine. I didn't want to replace all the cabinets in the kitchen but needed a pantry. CD matched (not exactly but close enough) the existing cabinets and allowed me to customize it to meet my needs. It cost a lot more than I was expecting. I planned on having them install it but the price tag for that was much more than I was willing to pay. The quality was very good though.

They are very professional. The cabinet installers did a great job.  We used who they recommended for the flooring and granite.  We had a few issues with the cabinetry.  It was all fixed to our satisfaction.  A few corner shelves were chipped and wobbled.  Lois did the final walk through.  I would HIGHLY recommend them.

They started in October, and were supposed to finished by Thanksgiving, but I ended up having a heating system problem, and I had to have a whole new heating system put in, and so we had to stop work in the kitchen. We finished the kitchen by the end of January. They were fantastic. The kitchen designer that I worked with was wonderful, I couldn't have asked for more. It was a great experience working with Cabinet Discounters. Sometimes the contractors would not show up. The carpenter was very good, but he had many jobs going on. This may not be his fault because Cabinet Discount are busy.

The sales associate found us a remnant piece that was large enough to not require a seam.
They set up an appointment time to come to the house and measure for a template.  The technician was on time and very
efficient. 
They told us a week and that's what it was until delivery.
Delivery was on time and installation proceeded without any problems.

Sales staff were knowledgeable, friendly, and professional. No hard sell. Because of the space to be used for the cabinet, the installation was non-standard, but they came up with a good workable solution. There was a minor problem near the end of the installation (a problem with the attachment of door hardware ), but the company stood behind their work and a completely satisfactory solution was arrived at. We would definitely use this company again, and highly recommend them.

We did not actually use them, but they were fantastic. They have a designer, Tessa, she is wonderful. I had a very good experience and I'm sorry I didn't use them. I wish I had. I was looking for a countertop and cabinets and possibly entire remodeling of the kitchen. I would recommend them to someone who wants to do that. They were professional, their product is very good and their design was fantastic. I just made the mistake of not using them. I heard some reviews about their designer. Someone was raving about Tessa, the kitchen designer. I was intrigued and I checked with her. I did find that she was fantastic. We ended up not using them because we wanted Shuler cabinets and they were not carrying Shuler and that was the chief reason of not using them. But as I say, I am very sorry I didn't. I would recommend them, definitely give them a try.

It was fine, they did a good job. They were very thorough and they had very modern equipment for the time. It was almost like survey equipment that they used, which was strange and interesting. They did a good job. They were very thorough and seemed to have a good idea about hoe to get everything measured properly and things like that. We had talked to a few other companies and Cabinet Discounters seemed to be the most professional. They might not be the cheapest in the market but we got a good job for what we paid. I feel like you get what you pay for and they may be a little bit more expensive but you bet a little bit better job than someone who was a little cheaper and you might not get as good of a job from those companies.

Cabinet Discounters were helpful and accommodating. I was looking for something very specific for remodeling a small bathroom so they came up with a way to convert a kitchen cabinet into a vanity for my bathroom. I actually had other people doing the remodel so I just ordered the cabinet from them. The price was extremely reasonable. I had been looking for other vanities and I couldn't find anything. The quality of their work is beautiful. They got the cabinet to me quickly. I would most likely use them again.

The installers did a great, quick job. The next day their plumber came and finished hooking up the sink. Everything looks great and works great.

It was just fine. They were really good people and I was very happy with the work they did. They were very accommodating. We live in a high rise and we had several changes in the schedule. They scheduled something and then there was a change in the condominium and they were very gracious about it. They did it right away and there were no problems. They were all capable. They did the job quickly and they cleaned up after themselves so there was no debris left anywhere. They are one of the best people I've worked with as far as contractors are concerned. It wasn't the cheapest place to go but the work they did was worth the price that I paid. I was very happy with them. The cabinets came out very nicely and they serviced my needs very well. They were here when they said. The people knew what they were doing and they did it quickly and well. They were excellent. I would definitely use the again.

We arrived at the Chantilly, VA showroom to meet with our designer and she proceeded to ask what we were looking for with our kitchen, what we lacked, etc. She took our measurements and desires and reconfigured our kitchen a bit to get some more space and added an additional section of cabinetry. The delivery of the new cabinets happened on time and the product is beautiful. The quality is great.