CABINET DISCOUNTERS
About us
MAY CONTACT THROUGH EMAIL.
Services we offer
Kitchens and Baths
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.18 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
0% | ||
0% | ||
13% | ||
13% |
Showing 1-8 of 8 reviews
Kathleen C.
Aug 2017
Duane showed us all the options, helped us come up with the best design, then came to our house and measured. He patiently made changes as we requested them until finally we were ready to order. The cabinets were delivered on time by 2 men who first went through a checklist to ensure the order was complete. They placed the many boxes where we asked them to. They were polite and respectful of our house. We love our new cabinets and countertop!
David D.
Jul 2017
The kitchen design was free, but they made two significant errors. The microwave position was off and required a custom vent be built. The range position was off and required a new junction box. The cabinets had multiple problems -- one was so bad it had to be reordered. We do not recommend this company and will not be using them again.
Gertrude S.
Apr 2017
Very well. Worked with a very patient and creative designer, Mrs K., who helped find solutions and a design that my husband and I both liked, and which now work very well in our kitchen, allowing multiple people to work and or mingle around the area. Installers were prompt and professional; minor issues quickly resolved.
Mary J.
Mar 2017
Excellent. We were very happy with all the technicians, their professionalism, friendliness, responsiveness and cleanliness. The work was excellent, they were prompt, and were flexible when we requested schedule adjustments to accomodate our personal schedules.
Samrat A.
Sep 2016
Where do I begin! Our experience with cabinet discounters was horrible and I will never ever recommend them to anyone. We were overcharged for cabinets that looked really cheap, some of the doors on the cabinets looked uneven and one of the cabinet sides came unfinished, even though we told them that we would like it to be finished. When we received the cabinets, we contacted the person who took our order (Duane), to discuss some of the issues with the cabinets. He told us to send him pictures. We sent him pictures of the uneven cabinet doors (that was intact upon delivery; our contractor did not attach the doors themselves, they only attached the cabinets to the wall), and the side of the cabinet that came unfinished. He told us that our contractor must have screwed the cabinet doors on too tight. Here is his exact words: "it is a real possibility that the installer has twisted the cabinet box by securing the cabinets tight to the wall without shimming the cabinet level, plum and true." We told him the contractor did not touch the doors, it already came with the doors intact. Regarding the unfinished side of the cabinet, he said my husband told him that there would be a wall covering that side. Granted, there was a wall on that side before we started renovation, but we told him that this wall will come down, so we need the cabinets on that side to come finished. Even if this wall was not removed, it would still not have entirely covered the side of that cabinet. To add to that, the other side of the same cabinet, which did not need to be finished, came finished! We were still told that it was our mistake and not his, because we signed the papers. It was a small detail in a huge contract with architectural drawings which we don't even understand! It was far too technical and we wouldn't have known what we were looking at, but we thought we made ourselves clear and signed it in good faith. After we sent him the pictures, he said we would need to pay for all the changes. Here is his exact words: "At this point you will need to purchase left side finish panels and have your own contractor install the panel on the ends of the cabinets that are currently unfinished on the left sides. Payment will need to be made in full before the order is processed and then we will ship them directly to your project. Is this what you want to do? If this is what you decide you want to do then I will need to get you a Sales contract with the cost of the panels for your review." After we replied to this email, of course, disagreeing with him, he was MIA for a week and a half and we were forced to contact the manger (Lori), which was a whole new nightmare!! First of all, before Lori even called us, she made up her mind that we were wrong and they were right and she was very very rude and unprofessional to us the entire time we were on the phone. She told us the same things we were told by Duane. She told us that they do not finish the side of the cabinet if that side will be covered by a wall. She said Duane took pictures of that side of the wall and it would have covered the cabinet entirely. We told her to send us the pictures. We also told her to send us the breakdown of the $11, 286.95 we spent on the cabinets and she said she cannot do that! After much debate, and after telling her that our lawyer will be in touch with her, she finally call back in 5min and agreed to send us skins by FedEx at no cost to us but I still have to spend money to have them install. Of course she agreed because she knows that we have the right to see the breakdown of what we are paying for! We are yet to receive this document but I just wanted to write this review because I am furious at the service we received from Cabinet Discounters. They do not know how to deal with customers, they are inefficient, and unprofessional. I do not know who their subcontractor is, but they have done a poor job with the custom cabinets. I did not get counter top from them because i got the counter top from somewhere else for$10k less unbelievable how much profit they try to make. I have left out a lot of details as the review was getting too long! We contacted 3 people in total at the Springfield branch, they all believe they were right and we were wrong and made us feel like we were being difficult customers! We now have to pay our contractors to fix the cabinet doors and paint the unfinished side of the cabinet!
Rosamond F.
Jul 2016
One of the tiles was damaged and they gave us an entire new box of tiles. They were very responsive and always accessible. They were professional and very helpful when trying to get the bathroom to blend with the kitchen.
Rosamond F.
Jul 2016
They were excellent. One of the cabinets was damaged and they came out and replaced it right away. They have excellent customer service. They answer your questions. They did all the measuring and helped with decorating ideas. When there was a discoloration of one of the cabinets they had it immediately replaced for free. Louis was excellent.
Edward A.
Apr 2016
Outstanding performance from the initial telephone "meeting" with Richard through the design, ordering, delivery and installation of the countertop (I provided my own cabinet installers). Every fit exactly as planned. Richard even came to the house to check all measurements before the order was placed. Phenomenal job. Kitchen turned out GREAT!!
Licensing
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FAQ
CABINET DISCOUNTERS is currently rated 4.1 overall out of 5.
CABINET DISCOUNTERS accepts the following forms of payment: CreditCard
Yes, CABINET DISCOUNTERS offers free project estimates.
No, CABINET DISCOUNTERS does not offer eco-friendly accreditations.
No, CABINET DISCOUNTERS does not offer a senior discount.
No, CABINET DISCOUNTERS does not offer emergency services.
No, CABINET DISCOUNTERS does not offer warranties.