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ASP - America's Swimming Pool Co Springfield VA

4.5(
26
)
Laminate Countertops - Install, Laminate Countertops - Repair, Hot Tub or Spa - Repair or Service,

About us

ASP - America's Swimming Pool Company of Northern Virginia is part of the nation’s largest swimming pool maintenance and repair company, wants to be your trusted pool professional. We maintain a strong dedication to our customers, which has helped us establish a reputation that is second to none in the swimming pool industry. Our success is firmly rooted in our founder’s belief that providing exceptional service is our number one priority, no matter the circumstance.

Business highlights

Emergency services offered
14 years of experience

Services we offer

Swimming Pool Solar Heat, Swimming Pool Weekly maintenance, Swimming Pool closings, Swimming Pool equipment repair, Swimming Pool openings, Swimming Pool recovery, Swimming Pool safety cover installation, Swimming Pool winterization, and coping, and installation of Swimming Pool equipment. We also offer Swimming Pool heaters, decking, plaster, renovation, tile

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.526 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
0%
2
0%
1
12%
Write a review
Showing 1-25 of 26 reviews
Clyde M.
Jun 2023
1.0
They don't bother answering the phone. I guess they have too much work and don't need mine.
Christina K.
Oct 2022
1.0
$4,000
Twice they have failed to show up on the day of scheduled services. Some days they come by without any acknowledgement or notification. Email confirmation for opening sent 45 minutes before arrival, not enough time to prepare pool. Does not return calls or emails until you involve Anna, the owner’s daughter. Equipment installed leaks and faceplate put on backwards. Promises to fix but haven’t shown up to do the work, it has been 3 months. Horrible company, zero care or follow through, constant roll over with employees. Would not recommend!!
PJ G.
Jun 2022
1.0
Worst than aweful. Would never use or recommend to use. This company lost all of its staff and the single person remaining that is the coordinator needs to be replaced. She is the worst person I have ever dealt with in the 15+ years of owning a pool. On my repair it was simple - Jandy pump under two years old is non-responsive. Coordinate thru AHS for parts or call the manufacturer for warranty parts. They did neither. They recommended a replacement pump to AHS and it needed two parts per Jandy. I had to go out a but a multimeter and test the pump for Jandy and coordinated the replacement parts. Anna then cancelled the service work order after I told her the pump was register with Jandy multiple times on multiple days. They never called and after three weeks on incompetent service I did in 20 minutes what they did not do in three weeks. God help you if you use them - a company like this should not be in business
Response from ASP - America's Swimming Pool Co Springfield VA

"Thanks for taking the time to write a review. This customer is frustrated that he was not able to be covered by the manufacturer's warranty because he bought his pool pump and installed it himself instead of having a certified pool company do so. After getting this information, AHS would not cover the repair either. While relaying this information to the customer, he was very rude on the phone and went back on what he initially said, stating that a pool company did install it. We still do not know what to believe. He has been nice enough to leave reviews at other review sites as well. See our other reviews on Angies List, Yelp, and Google for a better picture of our customers' happiness."

Steve T.
Jan 2020
5.0
Yes, I recommend this pro
Jim and Anna King run a great pool service company. Last year we converted to a salt pool and the entire process was seamless. ASP is very responsive and their on-site crew could not be nicer.
Response from ASP - America's Swimming Pool Co Springfield VA

"[Member Name Removed], thanks for the nice words and thanks for your business. JCK"

Suzy F.
Jul 2019
5.0
Yes, I recommend this pro
I would recommend ASP to everyone. They have amazing customer service and pool knowledge. When something is wearing out they let us know so we can fix it before it becomes a bigger, more expensive problem. When our pool heater crashed right before a big pool party, they were able to get us another one and get it up and running before the party. The pool is always clean and the staff is so friendly and helpful.
Response from ASP - America's Swimming Pool Co Springfield VA

"Thank you for the nice review - this will be posted for the team to see. Thanks for your business! James"

Karen M.
Aug 2018
3.0
Very professional and knowledgeable technician came out. Very little response to further enquiries. Went with another provider.
Jonathan B.
Jul 2018
1.0
$425
I strongly recommend against using ASP for pool maintenance. On May 11 ASP came and opened my pool. They removed the cover, got the pump running, and put in chemicals. However the pump was not effectively drawing water. The maintenance technician said he would report it to their service department so someone could come check it out. In the words of the job report he sent me, “I'll let my services department know the situation and see if we can get someone out here as soon as we can.” I was charged $425 for this service. Two days later, having not heard anything from ASP, I called them. At that point, I was told that ASP couldn’t handle the leak detection, and that I should call American Leak Detection. The first availability American Leak Detection had was on the morning of May 24. They came out and discovered the skimmer line was collapsed. This cost $350. I promptly called ASP to schedule repair. I was told that they were working on their schedule and they’d call me that evening. No one called that evening or the next day. On May 26, I called ASP again. I was told that the person I had spoken to was on a job site, but that he would call me back. No one called me back. Two days later, I called Millenium Pool, and someone came out the same day to perform an estimate. Unfortunately, Millenium’s schedule was such that it was another 3 weeks before the job could be done. By the time it was finished, our pool had sat uncovered with no circulation for so long that getting it clean has taken quite a bit of work. Had ASP actually bothered to respond and get the job done this would not have been the case. It was finally swimmable on July 1. I still never heard back from ASP. Needless to say, I will not be using them again.
Response from ASP - America's Swimming Pool Co Springfield VA

"Thanks for taking the time to write a review. This customer is frustrated that he has had serious underground plumbing problems right at the beginning of pool season, and has laid the blame on ASP. ASP does not perform underground plumbing repairs, and he was told this. He has been nice enough to leave reviews at other review sites as well. See our other reviews on Angies List, Yelp, and Google for a better picture of our customers' happiness."

Jill K.
May 2018
5.0
Yes, I recommend this pro
ASP of Northern VA is far and away the best pool care, renovation and construction company. They have been caring for my pool for 3 seasons, and far surpass my expectations regularly. We had our pool renovated a few weeks ago, and it's gorgeous. The plaster, tile and coping are beautiful and exactly what we wanted. The team at ASP is engaged with and responsive to our needs, whether we need maintenance or service, throughout the year. I definitely recommend ASP.
Response from ASP - America's Swimming Pool Co Springfield VA

"Thanks for the great review! The pool turned out great and is one of our nicer renovations. I will share this review with the guys. Thanks James"

Daniel K.
Oct 2017
5.0
Yes, I recommend this pro
pool looked great all year.
Richard W.
Sep 2017
5.0
Yes, I recommend this pro
EXCELLENT WORK VERY PROFESSIONAL AND KNOWLEDGEABLE
Tamara H.
Jul 2017
5.0
Yes, I recommend this pro
ASP came through again! ASP remodeled our pool several years ago. The pool and patio look amazing now that they redid it. We were having a minor problem with our coping. ASP came out to look at it. Even though the coping warranty (with another company) expired, ASP helped us to resolve the issue quickly and get our coping fixed. They were great!
Leslie M.
Jul 2017
5.0
Yes, I recommend this pro
Excellent! I was extremely pleased with the work of James King's crew. The work I had done isn't cheap but necessary, so finding a reputable pool company is key. After 20 years I felt I had exhausted pool companies I could rely on to even answer the phone ... let alone actually show up to do any work! From the first visit by Josh and James to provide a bid for the work last fall to work completion this spring, I have been impressed by the quality and responsiveness of the ASP team. I highly recommend ASP for your pool needs!
Response from ASP - America's Swimming Pool Co Springfield VA

"Thank you [Member Name Removed]. We always enjoy working with you and the girls. I will share your comments with the team. James"

David F.
Jun 2017
5.0
Yes, I recommend this pro
$480
Great. From start to finish, the team walked me through how everything worked and how to maintain things. They gave great suggestions for ways to make money, and also suggested some projects that might need to be done down the line. They also suggested how to immediately solve the problems now to buy time for when those projects were needed. They were knowledgeable, explained things very well, and gave a great price. A great experience.
Response from ASP - America's Swimming Pool Co Springfield VA

"Thanks for the great review [Member Name Removed]. I will share your comments with the team. James"

Diane B.
Jun 2017
5.0
Yes, I recommend this pro
$28,000
It went very well. The contact who worked with me updated me re weather related delays. They finished right on time and did an excellent job.
Bruce B.
May 2017
4.0
Yes, I recommend this pro
$675
Repairman knew his stuff and work was done quickly after they received the part
William S.
Apr 2017
5.0
Yes, I recommend this pro
.
Tammy D.
Mar 2017
5.0
Yes, I recommend this pro
$200
I like their customer service follow-up.  They're really good about correcting errors.  Their employees are typically younger, but the owner of the company is really good about correcting any problems or service issues.
Tammy D.
Mar 2017
5.0
Yes, I recommend this pro
$200
We continually use them.  They service our rental property in Virginia.  They do a good job.  They clean the pool, they close the pool for Winter, open it for Spring, and that kind of stuff.
Tammy D.
Mar 2017
5.0
Yes, I recommend this pro
.
George E.
Dec 2016
5.0
Yes, I recommend this pro
$4,000
Very will with only minor issues.
Daniel G.
May 2016
5.0
Yes, I recommend this pro
$5,000
James and his people are very knowledgeable and courteous. Unlike many other pool companies, ASP actually wants the work. So many people say they will call back or show up and look at your pool but never do. You can count on ASP to be there when you need them. They installed a new filter,pump and salt water generator in my pool in 2014. Great advice. They give you pros and cons of the different options and recommend the product that works best for you and your pool.
Alex C.
Apr 2016
5.0
Yes, I recommend this pro
$275
Only a one day wait, ASP sent two techs - both knowledgeable and professional.  My pipe leak was underground and the work environment was muddy.  Whereas most service techs would be looking for an exit strategy, they dove in with a "can do" attitude. The pipe was still leaking water, even though the system was off, valves closed, and lines plugged.  Their knowledge and experience identified that the return eyeball jet was the source of the continued leakage.  Very clever.  
They replaced the leaking section of pipe, checked their work under water pressure, and were done.
This is a busy time of year for pool companies.  Everyone wants their pool open "right now."  It is pretty easy money  - a lot easier than digging up a broke piece of pipe.  I was grateful they came out when they did and accomplished the task.
Thank you.
Brenda O.
Mar 2016
5.0
Yes, I recommend this pro
$55,000
We had a very hard time finding a company to handle our swimming pool renovation. We found companies that would come out to look at the project, promise an estimate and would never hear from them again. We also had companies that seemed to have questionable ideas about how to handle the renovation.
We found James and ASP and never looked back. James was able to present several options for every aspect of the renovation, giving us pros and cons, along with pricing. He is very knowledgeable in all aspects of the work. He was able to work with the plaster supplier to provide us with a beautiful new "pebble" finish that is just making it into the market. He was able to make adjustments along the way through the process to ensure the end result was everything we were hoping for.
All of James' employees are extremely professional, courteous and prompt. A pleasure to work with.
I cannot speak more highly about James and this company, you can't do better if you have pool work you are considering. We are starting on our second year of service with ASP now, and they do an outstanding job at that as well!
Response from ASP - America's Swimming Pool Co Springfield VA

"Wow! Thanks for that great review and for your confidence in our little team. We do appreciate your business and we also love your dogs!"

Don D.
Mar 2016
5.0
Yes, I recommend this pro
$350
Great. We have used ASP for several years, primarily to open and close our pool and some minor repairs. Great service.
Hugh H.
Feb 2016
5.0
Yes, I recommend this pro
$1,000
All went well.  The technicians installed properly and quickly.  They answered all my questions.  First class job.
Response from ASP - America's Swimming Pool Co Springfield VA

"Thank you for the kind words. We appreciate the effort it took to send in a review and appreciate it very much. James and the ASP Northern Virginia Team"

Showing 1-25 of 26

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FAQ

ASP - America's Swimming Pool Co Springfield VA is currently rated 4.5 overall out of 5.
ASP - America's Swimming Pool Co Springfield VA accepts the following forms of payment: CreditCard
Yes, ASP - America's Swimming Pool Co Springfield VA offers free project estimates.
No, ASP - America's Swimming Pool Co Springfield VA does not offer eco-friendly accreditations.
No, ASP - America's Swimming Pool Co Springfield VA does not offer a senior discount.
Yes, ASP - America's Swimming Pool Co Springfield VA offers emergency services.
No, ASP - America's Swimming Pool Co Springfield VA does not offer warranties.

Contact Information

7426 Alban Station Blvd, A100, Springfield, VA 22150

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