Xtreme Heating and Air Inc
About us
Thank you for taking the time to read about us. Xtreme Heating & Air is a family owned and operated company with over 25 years of experience. We have some of the best employees ready and eager to assist you with all of your heating and air conditioning needs. To ensure you receive the best service available, we provide all of our employees with the most up to date equipment and materials needed to get each job done. From the phone and computer systems in our office to the gauges and meters our technicians carry, we utilize all of the most efficient equipment. Our staff also completes extensive training in each of their fields to keep them at the top of their games.
Business highlights
Services we offer
Residential & commercial. Heating & air conditioning service.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
44% | ||
11% | ||
0% | ||
6% | ||
39% |
The next day, I worked at home to wait for the technician but he never showed up w/o a call. The next morning, I called the Xtreme back and the dispatcher checked their record and apologized that our house did not show up in their schedule for that day for some reason. So much for the confirmation # and everything.
However, because of their mistake, they said they will send the technician out the same day. I asked them to have the technician call before coming so I can work at the office and go home to meet him only when he is on his way. This time, it worked out fine; he came around 4pm, looked at the unit, and found the problem to be burnt out relay wires. He promptly replaced with new part from his car and about 20 minutes later, our a/c unit is working again. I paid him $75 in check, which was our AHS deductible.
I am glad all worked out at the end but next time if this happens again, I will be calling back the Xtreme dispatcher on the day of scheduled service to confirm that our house is on their schedule before I spend any time going home to waiti for the technician.
The service technician then came out; he did great work and recharged everything and never said anything about the disposal fee. When he was packing up he told me it would cost me $100. I told him I wasn't going to pay the fee so he got his boss on the phone; he began cussing at me and told his technician not to give me a receipt. He also told me he would not provide a warranty on the compressor they installed or back it up. I told him that I have an agreement through AHS and pay the $75 for the contractor to come out and they do the work.
I thought the first guy was very unprofessional, especially when he brought his son on the job. I felt like the owner was cheating me out of the $100; I should not have to pay $100 for something that is free.
"While any bad review is unwanted by xtreme heating and air .Member hired us to repalcace the condensor coil on her out door unit.Our original recomendation was to replace the whole a/c system to include the indoor coil and out side a/c portion .The reasons for this recomendation were as follows.first and fore most the cost to repair her existing system.The existing system is a builder quality unit and as well all know most home builders give you the most inexpensive system they can find in order to reduce construction cost .Most of these types of systems do not go past 5 years wich is the manufactures warranty on this product had expired.The large delay is was do to the manufacture not having a replacement coil in stock and this must be a exact replacement. The replacement part was installed and the air was restored .The following summer the a/c went down again at mrs bailys home and we went out to check our work .All repairs come with a two year warranty. On this trip the indoor coil was leaking NOT THE PART WE INSTALLED.We did not charge for the visit nor did we charge for a additional leak search. Member feels due to us making a small profit of 300.00 on the repair of her out door unit we should have given her a free indoor coil as compensation for us charging to repair her out door unit.I agian explained to her this was the exact reason we should have replaced her whole system that would eliminate future issues.As we here dont want any unhappy customers we realize we wont be able to please everyone but we try.We stand behind any system we sell and install as well as any repair we make but we can not predict the future and if we new what was going to break next on your system and when it was going to break we would be in the drive way with your parts before you call lol. or predicting lottery numbers instead. I did offer to credit all money spent on the condensor coil to be applied towards a new system. the customer declined and did not pay us a dime for the diagnostic work done on the second visit ."
"Well we dont like any unsatisfied customers .However we do feel things should be put into prospective. !. xtreme heating and air has no record of this customer in our data base. 2 after reading this negative report it seems that you are not a contact customer of xtreme heating and air or any other HVAC firm. 3. we do work with home warranty companies and let me say that they do not purchase compressors from us or anyone local.The buy the product and then ship it to the service provider wich is a very bad thing as the service tech who diagnosed your failure is not part of the warranty process.Its done by someone in a differant state thats ordering parts out of a generic parts book ( ex. auto zone for hvac) not buying from the manufacture as OEM parts are tripple the cost but almost always fit and run the first time .The customer alys has the option to take a cash out and upgrade their system wich is why we work with home warranty.Most consumers will realize the age and product type of their system and how long they intend to stay in thier home and pay the differance to replace the system instead of a bad aid ."
Licensing
State Contractor License Requirements
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