R & R Home Improvements of Virginia Inc. was established in 1999. A class "A" builder, licensed and issured. Fully capable of in house design. Free estimates. All your home improvements needs. Owner operated.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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67% | ||
0% | ||
0% | ||
33% | ||
0% |
"Hello, I wanted to respond to this review because I feel it is unjustified. Yes we did contract with you after several months of you deciding and we honored our proposal that was several months old. We signed a contract, I did receive your deposit, we proceeded with getting the plans drawn then we turned in your permit. Once the permit was turned in it was out of our hands and we were at the mercy of the county building department. I always returned emails and phone calls to your husband. Once you and your husband decided that it was taking too long to get this deck going and you requested your refund, it was processed and sent out. You received your full deposit regardless of the cost of the plans and the cost of the permit. I understand your disappointment but this happened last early last year and you are now bashing myself and my company with this review. I apologized because of the building department delays several times but like I said it was out of our control. We parted company with my company on the loosing end financially. Like you said in your review, we were the best price and you felt really comfortable with me and my company. I do not think this review was justified. I hope you had your project built to your satisfaction. Sincerely R & R Home Improvements"
"Mr. [removed member name], I was looking over all our review and noticed that your response was a little negative. I am the owner of R & R Home Improvements of Virginia and I do not remember doing a project for you? Could you please tell me what type of project we did for you and please explain to me what was not done correctly? If this was a Heating and Air project and it did not go to plan then please accept my apologizes. We created a Heating and Air company and the person who was in charge of this division did a poor job of keeping up with customer service. We no longer have this division. If there is anything I can do for you please do not hesitate to contact us. Sincerely, Roy Dodson Owner R & R Home Improvements of Virginia Inc."
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