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Mills Roofing

4.8(
67
)
Deck or Porch - Build or Replace, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,

About us

We are a family owned and operated, home improvement business that focuses on quality above all else. Fully licensed and insured. We offer a 5% discount to all retired and active military and all public servants (Police officers etc.) We are the company that Virginia has trusted for nearly 40 years!

Business highlights

49 years of experience

Services we offer

Residential & commercial roof structures: shingles, copper, decks & porches, industrial roof coatings, rubber & single ply, siding & gutters., slate, standing seam metal, windows

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.867 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
1%
2
1%
1
1%
Write a review
Showing 1-25 of 67 reviews
Laurie S.
Sep 2022
5.0
Yes, I recommend this pro
Thanks to Mills Roofing, love how the project turned out and looking forward to working with Mills Roofing on our next project
Kimela R.
Jun 2019
5.0
Yes, I recommend this pro
$6,000
They did all the work in one day. I was extremely pleased. Staff was professional and courteous. Had no problems.
Response from Mills Roofing

"Thank you for taking the time to leave us a review. It was a pleasure working with you!"

Mark L.
Jun 2019
4.0
$12,150
Detailed and inclusive estimate but Price was a bit higher than what I ended up going with.
Paula D.
Jan 2019
4.0
$13,000
BUYER BEWARE. At first things went well. We had filed with our insurance company because of damage from the storms last spring. After agreeing to a contract with a young co-owner of the company who we came to respect and trust, the roof on our house and garage were replaced. They also put a roof vent on and needed to add vented soffits. Since some of the gutters were bad, we also had them replace them to avoid damage to the new roof, but learned that the areas where they were attached were rotted in some places. The partner who was supposed to be onsite to supervise sat in his car smoking the when he was here with an unsurprising result. Some, but not all of the soffits were replaced with vented ones. Debris, including nails that were to have been cleaned up were not, resulting in a foot injury for my dog. Over the coming months different people showed up at different times. One, apparently another partner, suggested wrapping the front wood on the garage near the roof. I said that would probably be a good idea, then the young man with whom we had agreed to the initial contract emailed me to say how much it would cost and I said that I did not want to do that. UNFORTUNATELY, I agreed to a contract that had a price per foot for fascia and fascia wrap, and mistakenly assumed based on the heads up on the garage that if the price was significant, I would be so informed before replacement started. BIG MISTAKE. I was sent a bill for $1825 for gutters and fascia and $2117.50 for the "services" of the fascia and fascia wrap. I also didn't stay outside for all the work and stop them, as I wasn't feeling well. I NEVER would have agreed to that, especially since almost all of the replaced fascia was on the garage. The young man had to come out himself to get the soffits done correctly and get all the nails picked up. All I can add is cavaet emptor, latin for let the buyer beware!
Response from Mills Roofing

"We are sorry that you were not 100% satisfied. I am the young man (Michael) who is a partner who also initially did the estimate. I explained to you ahead of time in an email that all of the fascia boards were rotten and would have to be replaced in order for the system to be correct and that I would not be willing to do patch work because it would not be correct. All of the soffits on the bottom eaves of the roof were replaced with vented soffit as agreed upon which is required for the ridge vent to work effectively. We did everything that we stated we would do as specified in the contract. We met several times to make sure you understood the required work and process. Also, I personally came back out and took care of some the work that I didn’t think met our Mills Roofing standard for quality of work. All in all the process took several months because we had to keep changing things as you changed your mind multiple times about what you wanted. Our 10 year workmanship warranty stands, so if there are ever any issues with the work we will be sure to take care of it for you! Sincerely, Michael Woodward Partner Mills Roofing."

Elizabeth L.
Oct 2018
5.0
Yes, I recommend this pro
$4,500
Excellent professional job. The crew arrived on time, performed the work in a professional manner, and cleaned up afterward. The onsite manager kept me informed of work progression and walked me through the finished product.
Response from Mills Roofing

"Thank you for taking the time to leave a review for us. We are glad we were able to make it a great experience for you and look forward to working with you in the future! Sincerely, Mills Roofing team"

Elizabeth L.
May 2018
5.0
Yes, I recommend this pro
$300
They arrived on time and completed the work quickly. Several roof shingles needed replacement due to the wind storm.
Response from Mills Roofing

"Thank you for taking time out of your day to leave a review for us! We at Mills Roofing truly appreciate it!"

Robert C.
Apr 2018
1.0
No response on a service call & we are very disappointed. the service was needed in Lake Wilderness Lane, Spotsylvania, VA property.
Response from Mills Roofing

"Due to the high volume of calls that we've been having since the wind storm a few weeks ago it has been very difficult to keep up with every call. The office has been receiving multiple calls at one time to one phone. We do apologize for any inconvenience."

Judy M.
Mar 2018
1.0
$450
It did not go well. The first words out of the guys mouth, before going up to review the damage were "Did you call your insurance company?" We hadn't called as we were waiting to see how much a repair might cost, as our deductible was $1000. He came down and told us that the repair would be a certain price, but if we called our insurance he was sure they would cover it. We explained to him that we were going to get other estimates. He then said he could at least put a tarp over the damaged area. We said ok....unfortunately to the tune of $200. Then he also told us that for him to come out to look was $250. We told him that the website said "free" estimates. He responded that he had to go up and look at the roof, so that was why had to charge us $250!! We had a second opinion come for an estimate, and we got a much lower price, even less than our insurance deductible! They also told us that they would have to repair a larger area of shingles because of the bad tarp installation by Mills Roofing. The large tarp was nailed into the roof, and went far beyond the damaged area. It is our opinion that Mills Roofing engaged in price gouging as our area had just suffered from a huge, powerful windstorm. They were aware that many people were affected and were trying to take advantage of the situation. We will never do service with this company again!
Response from Mills Roofing

"Mrs. [Member Name Removed], we are sorry that you were not happy with your experience. We always provide free estimates, not free roof inspections there is a difference. Every roofing contractor in the area charges inspection fees for storm damages. We had even heard of some companies charging $600 just to come out. We were very fair on our pricing. Also, when installing a tarp you have to install it larger than the area where the shingles are missing in order to ensure water not getting in the area where the shingles are missing. We are also sorry that we are not able to control what the insurances decide once their adjuster comes out."

Frederick G.
Nov 2017
2.0
$1,125
Two weeks ago the leak returned in the exact same place. I contacted the company by email and asked if they could come out and look at it. i figured it might be something simple like caulking. After 2 days without a response i called them. The woman who returned my message said she saw my email, but didn't contact me back because "you know that is not covered by warranty, right". I had never mentioned anything about a warranty, I simply asked them if they could take a look. After assuring me that this would absolutely not be covered, she said she would discuss it with the shop manager and get back to me. She never did. All I wanted was for them to come out and take a look at the area that is leaking, that they repaired 2 years ago, and give me their opinion on the issue. I would never use them again. First off is a completely unreasonable response to a customer's request for service and the other is incredibly poor responsiveness.
Response from Mills Roofing

"Sir, I apologize for the miscommunication on this situation. The only reason we wanted to be clear on the warranty is because we didn't want you to have an unreasonable expectation when we came out to look over everything. Kenny Mills, one of the owners, was personally planning to come out to take a look at the roof to see if anything could be done for that section. When we did the repair two years ago we did mention that the roof was at the end of life expectancy and would need to be replaced in the near future. Please let us know if anything else is needed."

Ron S.
Oct 2017
5.0
Yes, I recommend this pro
It went great. Work was completed in less than 30 minutes with no issues.
Jacqui B.
Sep 2017
5.0
Yes, I recommend this pro
Excellent. When they came out to give me my estimate, the representative spent time with me and went over everything. I was notified of delivery date/time for the shingles and given a start date. The crew showed up early and worked through the day taking only a short lunch break. They needed to come back the next morning to do finish some work and do another clean up. The gentlemen who worked at my house were polite and considerate.
Response from Mills Roofing

"Thank you! It was our pleasure!"

Marlene K.
Aug 2017
5.0
Yes, I recommend this pro
We liked both companies who saw us, but we decided on Mills because it was a family owned local roofing firm. They arrived exactly as they said they would at 7 am and worked in 90% heat with only two breaks until 9 pm. The next morning they were here for probably no longer than an hour to make sure the grounds were clean. They were incredibly meticulous, even sweeping off the small pieces of dirt from the deck furniture. Their price was in line with others we know who had replacement roofs installed. I can easily recommend them as an A+ Angie's List provider.
Response from Mills Roofing

"Thank you for taking the time to leave us a review. It was a pleasure serving you!"

Chris L.
Aug 2017
3.0
Phone contact was professional and courteous. The crew showed up and knocked 95% of the work out in one long day. However, the work wasn't as good as it should have been. After the roof was installed I inspected it and found at least 12 shingles that needed to be fixed (3 looked like someone had sliced through the top layer, 9 had holes from ladder legs). I requested that these be replaced. I can't say for sure if they would have replaced them on their own if I had not mentioned it or not. The leaf guards that cover the gutters were pretty beat up and still don't look right, they leave the edge of the shingles looking uneven due to the fact they are no longer flat like they were.
Response from Mills Roofing

"Sir, we apologize that you are less than satisfied, as it is our goal to leave every customer 100% satisfied. That being said we did replace the messed up shingles that day after we got more shingles to the job site. Also, in the summer the shingles get damaged from walking on them when it gets hot outside that is why the majority of those 5 shingles were damaged; which we did replace immediately"

Debbie S.
Jul 2017
5.0
Yes, I recommend this pro
$7,300
Work was completed in one day. The crew stayed til 9:30 pm to make sure the job was completed in one day.
Robert A.
Jul 2017
5.0
Yes, I recommend this pro
$9,800
Very well. Showed up on time, completed work efficiently and cleaned up site.
William F.
Jul 2017
5.0
Yes, I recommend this pro
$3,130
Installation and cleanup was very professional. All of the Mills roofing staff were a pleasure to deal with especially Michael Woodward.
Response from Mills Roofing

"Thank you sir! It was a pleasure"

Patrick M.
Jun 2017
5.0
Yes, I recommend this pro
Went well. Starting at the estimate, they were professional and gave a detailed list of the products used. They arrived on time and completed the roofing job in one day. The clean up was good, only left a few small pieces of plastic from the shingle packages, but not enough to complain about. They replaced the gutter guards that they had to remove to get the roofing job complete.
Response from Mills Roofing

"Thank you for the review!"

Vonnie F.
May 2017
5.0
Yes, I recommend this pro
$6,400
Upon initial meeting, Michael was so professional. After meeting with several roofing companies, we decided to hire Mills Roofing. Day of install, crew showed up and completed in a very timely manner. They were as nice as could be! It was a true pleasure to do business with them and would not only use them again if needed, but highly recommend them!
Response from Mills Roofing

"Thank you! it was a pleasure!"

Bruce P.
May 2017
5.0
Yes, I recommend this pro
After a bad hail storm on 2/25/17 in the Stafford area, and lots of research on roofers and shingle comparisons, we decide to go with Mills Roofing, out of Thornburg, Va. We wanted a completely new roof with new 6” gutters and downspouts. We went with them because they have been a family owned company for decades, offered a very competitive price and Michael Woodward, a family member and sale rep, was very knowledgeable, personable and friendly. Additionally, Michael pointed out ways in which other roofers might skimp on materials and workmanship; industry inside information we would have never known without having talked to him. They always have a family member on the job site, and in our case it was Kenny Mills, a company owner and crew supervisor. He always answered my questions. I saw one of the workers installing what appeared to be a shingle sideways along the edges of the roof line and asked Kenny what he was doing. He said it’s their policy to install starter shingles not only above the gutters where the shingles start, but also around all the edges of the entire roof line of the house. It offers more adhesion for the end shingles to stay on during high winds. He said some companies do this while others don’t. We went with the Atlas Storm Master Shake Shingle with Scotchgard Protector (providing Lifetime protection against black streaks caused by algae, not just the 10 or 15 years as with other brand shingles). It’s a class 4, high wind/high impact shingle made with a rubberized polymer backing. It was a little more costly than the Atlas Pinnacle Pristine (a great shingle) but having just gone through a hail storm, we felt it would be well worth the additional cost. Kenny and his crew were hard workers and we were very satisfied with the quality of their work and professionalism. Since Mills stand’s by their work, you don’t pay them anything until the job is completed. If you are looking for honest opinions about your roof with quality workmanship and materials, give them a call.
Response from Mills Roofing

"It was a pleasure working with you"

Tony S.
Apr 2017
5.0
Yes, I recommend this pro
Perfect, fast
Response from Mills Roofing

"Thank you for the kind review"

Steve S.
Apr 2017
5.0
Yes, I recommend this pro
Very well, I can' t say enough on how impressed I am with their work.
Response from Mills Roofing

"It was a pleasure sir!"

Steven C.
Apr 2017
5.0
Yes, I recommend this pro
$9,850
Service was excellent from start to finish.
Response from Mills Roofing

"Thank you sir! It was our pleasure"

Leo R.
Apr 2017
5.0
Yes, I recommend this pro
Replaced a rather complicated hip roof on the house and replaced the roof on our detached oversized garage. They also replaced 5 inch gutters to 6 inch gutters and downspouts. My wife and I could not be happier with every aspect of the job they did. Starting with Michael and everybody thereafter - all excellent. We would recommend them to anybody with no hesitation.
Response from Mills Roofing

"sir, Thank you for the kind review. It was a pleasure!"

Penny S.
Dec 2016
5.0
Yes, I recommend this pro
$7,000
Extremely well! They did a wonderful job.
Response from Mills Roofing

"Thank you for taking the time to leave a review!"

Leigh D.
Dec 2016
5.0
Yes, I recommend this pro
All repairs were done within the estimate, work was excellent, and Melvin Mills was a pleasure to deal with.
Response from Mills Roofing

"Thank you! We appreciate the kind words."

Showing 1-25 of 67

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Mills Roofing is currently rated 4.8 overall out of 5.
Mills Roofing accepts the following forms of payment: CreditCard
Yes, Mills Roofing offers free project estimates.
No, Mills Roofing does not offer eco-friendly accreditations.
No, Mills Roofing does not offer a senior discount.
No, Mills Roofing does not offer emergency services.
No, Mills Roofing does not offer warranties.