Universal Paw's LLC

We had Toni do pet sitting visits to our home every day for 2 weeks in 2017. Because cats are pretty self sufficient, we initially wanted her to come every day for 15 minutes. Toni talked us into 30 minutes a day (at extra cost) which was fine as she assured us the time was needed, and we felt really good about her. She told us she’d text us updates everyday. Everything seemed to be fine until we reviewed our home security system (of which Toni was unaware). It showed she wasn't showing up some days, and the days that she did, she was there for 10 and 15 minutes. Some of the days she didn't show up, she would text and say that she was there and everything was OK. Unreal. On her last day of service, when we were returning that evening, she texted to say she was so busy with a flea market and birthday party, was it OK that she didn't stop by? This is the owner of the business. Now, we don't have crazy expectations for a pet sitter: show up for the time you're being paid for, feed our pets, provide them fresh, clean water, and clean the litter boxes. Upon returning home that evening we found the cat fountain low on water and full of slimy scum, like it hadn’t been touched in the 2 weeks. I wish we had cameras to see what else happened. We actually paid her in full even though she clearly hadn’t met her obligations. We wrote her a professional email telling her the service issues and asking when she could drop off our keys. That was almost a year ago, still haven’t heard from her. Obviously I would never recommend Toni. Find an honest, reputable person to care for your pets.

She was on time and my pets loved her. Great service!

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