WACO INC

All went smoothly.

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Did a thorough and professional job, but did miss one patch under a bookcase. We would use them again. 

Called and obtained quote on 6/16/2014.  Project Manager (Louis Walker) called and said he had an opening on 6/20/2014 and said he could do the work sooner than expected.  Kevin (Foreman?) and 3 others showed up on time and went to work on the floor.  Job involved moving some heavy furniture around.  They finished in less than 6 hours. Since other reviews indicated that air quality tests had been performed, I requested a copy of the report from the General Superintendent (Marshall Taylor) and was told he'd mail it to me, but it's been more than two weeks and I still haven't received it.  I called and left email messages but never received a response.  While the work was performed satisfactorily and quickly, there was no follow-up and the Project Manager never contacted me to verify the project was completed correctly and provide me with a certified copy of the air quality test results.

I was very satisfied with the professionalism and quality of the work they did, and was assured by the air quality test that was done at completion.

A local competitor quoted me at $2,400 for the 10' x 14' vinyl floor removal. I called Waco and their rep came out quickly. I told him I was going to remove all cabinets, trim, and vents before the floor removal. With me doing some of the leg work, they quoted me at $1,400. How could I pass that price up? We agreed on an appointment a few weeks later (the delay was my request). They showed up on time and ready to work. The man who came to my house to give me the quote (Keith M.) also came out that morning to supervise the set up and double check the foreman's plan of action. He left after he felt they were headed in the right direction. I was glad that he took the time to come by and double check his workers. The removal went fairly quickly. They got the two layers of vinyl flooring out down to the subfloor in about 3 hours. They contract a laboratory to run an air quality test after the removal but before they tear down the protective sheeting. Unfortunately, this air quality test takes over an hour. So they are left sitting in their truck outside with no other work to do until the lab gives them the thumbs up to tear everything else down. Not their fault I suppose. Payment was made after their work was done and they emailed me the air quality report from the lab. Should I ever need their services again, I will definitely hire this company.

The work was done competently and safely.

It went fine. I liked the work. They scheduled me in a timely matter and did the job in less than a day. They were rather thorough about it as well. I would highly recommend them to others.

Months after the original quote, I phoned them and requested the work. They honored the original quote and did the work on short notice. They were prompt and the rest of the project moved on as planned.