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WINDOW WORLD OF ROANOKE
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door - Repair,
About us
SERVICE AREA CONT: MONTGOMERY, PITTSYLVANIA & ROANOKE COUNTIES & POR OF SALEM.
Business highlights
25 years of experience
Services we offer
ENTRY DOORS & GARAGE DOORS., INSULATED SIDING, PATIO DOORS, PREMIUM VINYL SIDING, RESIDENTIAL, and LITE COMMERCIAL INSTALLATION AND SERVICE. CUSTOM VINYL WINDOWS
Accepted Payment Methods
- CreditCard
Reviews
4.523 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 9% | ||
| 4% | ||
| 4% | ||
| 4% |
Showing 1-23 of 23 reviews
W. D.
Aug 2019
Unfortunately, we were told they would not come since we only had 1 window (at this time) with problems, but they had a two window minimum. What happened to the old days when companies were hungry for business? If 1 window needs to be replaced, doesn't it make since that others (dues to age) will follow and would we not call them back if they did a good job?
Rebecca I.
Jul 2017
The workers were fine.
Janice D.
Jul 2016
Not what we paid for.
Jeanne Q.
Jun 2016
They are good provider. There was a crack in one window but they sent someone out to repair it right away.
Mary T.
Feb 2016
unknown
Curtis V.
Dec 2015
The two Window World of Roanoke installers came early and they were very polite. We went over the plan of attack and covered everything that needed to be done. Through it all they were their for me through the whole process. The owner did a walk through after it was said and done and then someone called to make sure everything went well. It was a great experience. I would recommend them to anybody looking for windows at the best cost.
Mike B.
May 2015
unknown
James P.
May 2015
Windows were installed when scheduled. The workers did a good job on the installation and left the room clean when finished. Everything was very professionally done.
William B.
Apr 2015
Installation went well and team was finished and yard cleaned up in one day. Pleased with result.
Kathy O.
Mar 2015
They've been excellent. We would do four or five windows and they would come back and do four or five more. The work was excellent and I would recommend them to anyone. I'm going to use them again.
Sue C.
Feb 2015
The men showed up on time, cleaned up all their mess and were very professional.
Barbara H.
Feb 2015
As stated above, some of the window trims were not completed initially as we would have liked and a window adjustment needed to be made. All of these things were taken care of promptly. The owner even found a slight scratch on one of the windows when he came over that we had not even noticed. He reordered a replacement and had it reinstalled. The work crew was very nice and willing to come back and redo the trim work that had been difficult to do on the very cold morning they had initially come. The windows were replacing very old wooden framed windows in a brick home and were a little tricky to trim out. The crew came back and totally retrimmed them the way we thought would look best. They look great and we are very happy with them. We plan to have them return to do some additional facial trim work under the gutters to cover the original boards.
PATTY M.
Feb 2015
I only called for an estimate
Denise G.
Dec 2014
Great. I was worried at first when only one man should up, but he had the job done quickly. He also cleaned up after himself. Windows work and look great.
Janell H.
Aug 2014
OVERALL GREAT!! THERE WERE A FEW SLIGHT ISSUES. THE SLIDING PANEL OF THE DOOR HAD SOME DEFECTS. I CALLED WINDOW WORLD AND THEY ORDERED A NEW PANEL, INSTALLED IT WITH NO HASSLES OR PROBLEMS. THEY ARE VERY PROFESSIONAL, HONEST, AND TRUSTWORTHY. I DEFINITELY WOULD USE THEM AGAIN AND RECOMMEND TO OTHERS. THEY ARE THE TYPE OF COMPANY WILL WORK WITH YOU TO MAKE SURE THE JOB IS DONE RIGHT.
Scott C.
Apr 2014
unknown
Hugh J.
Oct 2013
unknown
Mary-Lew C.
Sep 2013
The workers arrived promptly. They did an excellent job taking out the old and installing the new windows. They accomplished the task in one hour. It was amazing to watch how efficient the crew was. No mess at all. Eveything is perfect. I would definitely recomment these people to anyone who wants efficient work, courteous people and a total clean-up when done.
They were wonderful!
They were wonderful!
Thomas S.
Jul 2013
An unbelievable nightmare. The contractor ruined my brand new ridge caps by walking on them. Dented and bent the fan units to my brand new HVAC units by using them as a ladder. Smoked cigarettes and threw the butts all over the yard. Last but certainly not least, lifted a window to unlock the door to my daughters apartment to gain access(essentially breaking and entering) and broke the bathroom door off its hinges. I contacted WW and Mark came, took pictures and told me all would be corrected immediately. By the way, the new gutters all leaked. This was April 9, 2013. As of this date -July 3, 2013- nothing has been done. NOTHING. I called to speak with the owner and the receptionist couldn't have cared less for my problem. Don't do business with Window World. One last thing, an antique pendant light was broken, I was assured a reasonable replacement would be paid for but again, I'm the one who paid for this, not Window World.
Response from WINDOW WORLD OF ROANOKE
"I contacted Mr. (member name removed) on July 24th and made an appointment to meet with him at his residence on July 26th at 3:00pm. The meeting went well, we talked and discussed over his concerns and issues that he had. We came to an agreement that Window World would reimburse Mr. (member name removed) for all of his expenses in regards to repairing the A/C unit top covers, the front porch roof ridge caps. Mr. (member name removed) and I also addressed the leaking front gutter issue and come to an agreement on how it would be handled and repaired. Mr. (member name removed) was given and accepted a check for the total sum of the repairs that he had paid for. Mr. (member name removed) was also given and accepted a check from the crew that broke the lamp for its replacement cost. In this meeting with Mr. (member name removed) , he stated that he was happy and satisfied with all of the other work (over 30 windows and 5 entry doors) that Window World had installed for him. He did not have any problems or complaints with the window and door crews. He only had issues with the siding and gutter crew, who, no longer works for Window World. We addressed the issue of a crew member supposedly breaking into his daughters apartment. As we discussed this matter in detail, I made it very clear that I or Window World of Roanoke did not condone this behavior from any of the crews working for Window World! We agreed that nothing was disturbed, missing, moved and stolen. The crew worker denies entering the apartment with out permission, after this incident, he was not permitted to work on any more of Window World of Roanoke's jobs. Since I met with Mr. (member name removed) , The crew leader and the rest of the siding and gutter crew are no longer working for Window World. Mr. (member name removed) declined my offer to help him with filing a Police report concerning this matter, Mr. (member name removed) stated that he didn't feel that was necessary. We also discussed the issue with the broken bathroom door, Mr. (member name removed) said for us not worry about it, that he was replacing the door anyway. I have spoken to Mr. (member name removed) three times since the meeting to make sure there are no other concerns and/or issues. He stated that he is satisfied with the outcome of the meeting and the previous installations. I feel that Window World has made all efforts to make sure that Mr. (member name removed) expenses were taken care of and that their are no other issues that needs to be addressed. I want to thank Mr. (member name removed) again for the business and I am sorry that we had these problems with his job. It is our goal to have 100% customer satisfaction! Jamie Eller President Window World of Roanoke, Inc"
Sandra M.
Apr 2013
Very fast and efficient. Price was fair and at the time Window World was one of the more reasonably priced. Salesm tried to upsell but we stuck to the budget. Would use them again. Cleaned up everything and we were pleased with the results.
Eric S.
Feb 2013
Let me just give you the total breakdown of how everything went down.
Salesman was really good. He came out and did a wonderful job of selling the product and showing all the great things about the windows themselves. He wanted me to make a choice right there and I said I wanted more time and he started coming down on price. I would rather them just be honest from the start and give me a the cost of them and not play the car salesman's game. I ordered after getting about 10% lower and it was a 2 month wait until they arrived.
Once they arrived, the install crew showed up and they were awesome! Like really really good. As this story progresses, these guys were the only reason professionalism gets above an F. They did a really good job of clean up both inside and out. That said, they removed a window and then found that 3 of the 11 ordered were nearly two feet two large. So they patched it up with a sheet of plywood for the two week wait for a new window. Additionally, I was to receive a new sash as one was damaged in shipping. No questions asked and they did an amazing job at not damaging walls and such.
After a weeks time, I had to be the one to call WW and ask what was up with my windows. Were they ordered and when would they arrive? They were very disorganized and the gentleman I talked to was unprofessional. Alas they came in and I was told the install crew would be there at 8am... They arrived at 11am. I called at 830 and somehow things didn't get passed along. But once here, they installed the remaining window in no time and when I asked where my new sash is. Low and behold, it was never ordered. I called and talked to the owner of this franchise and he apologized for how terrible his company has done and offered me a BWW gift card for my hassle. It was supposed to be delivered with the sash yet another two weeks later when it came in but when I got home after work, there was only a replacement sash sitting at my door. I'm sure it also just got lost in the mail. Strike 3, right from the top.
The entire process was exhausting. Don't get me wrong, the products themselves are really nice and they insulate great. I'm just not sure if it's worth all the hassle I went through to get them. If I could go back in time, I would find another company to purchase my windows from. I feel confident that you can find windows having equal features for the same buck and support a company with good customer support. It's word of mouth that brought me to this company and I hope it's word of mouth that will help you support another organization that still has what it takes when things go wrong with your order.
Salesman was really good. He came out and did a wonderful job of selling the product and showing all the great things about the windows themselves. He wanted me to make a choice right there and I said I wanted more time and he started coming down on price. I would rather them just be honest from the start and give me a the cost of them and not play the car salesman's game. I ordered after getting about 10% lower and it was a 2 month wait until they arrived.
Once they arrived, the install crew showed up and they were awesome! Like really really good. As this story progresses, these guys were the only reason professionalism gets above an F. They did a really good job of clean up both inside and out. That said, they removed a window and then found that 3 of the 11 ordered were nearly two feet two large. So they patched it up with a sheet of plywood for the two week wait for a new window. Additionally, I was to receive a new sash as one was damaged in shipping. No questions asked and they did an amazing job at not damaging walls and such.
After a weeks time, I had to be the one to call WW and ask what was up with my windows. Were they ordered and when would they arrive? They were very disorganized and the gentleman I talked to was unprofessional. Alas they came in and I was told the install crew would be there at 8am... They arrived at 11am. I called at 830 and somehow things didn't get passed along. But once here, they installed the remaining window in no time and when I asked where my new sash is. Low and behold, it was never ordered. I called and talked to the owner of this franchise and he apologized for how terrible his company has done and offered me a BWW gift card for my hassle. It was supposed to be delivered with the sash yet another two weeks later when it came in but when I got home after work, there was only a replacement sash sitting at my door. I'm sure it also just got lost in the mail. Strike 3, right from the top.
The entire process was exhausting. Don't get me wrong, the products themselves are really nice and they insulate great. I'm just not sure if it's worth all the hassle I went through to get them. If I could go back in time, I would find another company to purchase my windows from. I feel confident that you can find windows having equal features for the same buck and support a company with good customer support. It's word of mouth that brought me to this company and I hope it's word of mouth that will help you support another organization that still has what it takes when things go wrong with your order.
Nancy H.
Jan 2013
Good experience all together - from calling to set an appointment for a quote, through installation and followup warranty service.
Mark F.
Jun 2012
It seems like a good company.
Dee P.
Jul 2011
Our experience with Window World was fine. The windows were fine. Our neighbor also got some through somebody else, they paid a little bit less and I honestly think that they were just as good as the windows we got. It was a little bit confusing. He did a demonstration and showed us the windows but then to get those windows we would have to upgrade. They were nice. They got in pretty close to where they said they would. The installers were really good and nice. They were easy to work with. They were clean and they went little bit above and beyond. In terms of price, it's hard, I did check the prices around and I knew I could get it for little bit cheaper from someone else. The reason I did not go with them was because they were just installing another company's windows. With Window World, atleast I knew if I had a problem I felt like they would be around for a while. Although they were a little bit higher in price that was the reason I went with them. I would use their services again in the future.
Charles E.
Jul 2011
We are pleased with the windows and doors, and I'm sure they have saved us money on heating and cooling. They are attractive (we chose the matching grids) and very easy to clean. A few days ago the deadlock on the front door jammed and the key would not open the door. After a call, a locksmith fellow from Window World came out and replaced the lock at no charge. It had been almost a year since the door was installed. They stand behind their work.
Licensing
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FAQ
WINDOW WORLD OF ROANOKE is currently rated 4.5 overall out of 5.
WINDOW WORLD OF ROANOKE accepts the following forms of payment: CreditCard
No, WINDOW WORLD OF ROANOKE does not offer free project estimates.
No, WINDOW WORLD OF ROANOKE does not offer eco-friendly accreditations.
No, WINDOW WORLD OF ROANOKE does not offer a senior discount.
No, WINDOW WORLD OF ROANOKE does not offer emergency services.
No, WINDOW WORLD OF ROANOKE does not offer warranties.