Virginia Varsity Transfer and Self Storage
About us
Virginia Varsity Transfer is a locally-owned company that was founded in 1988 and has since grown to a company of about 50 employees during the peak season. We do not use day laborers, and our employees receive extensive training in moving techniques and how to safely transport your furniture. Virginia Varsity Self Storage, has five locations in the New River Valley that offer secure, convenient, and quality self storage.
Business highlights
37 years of experience
Services we offer
Virginia Varsity Transfer offers local and long distance residential and commercial relocation services. Our long distance services have exact day delivery as scheduled with the customer. We also offer packing and unpacking services as well as estate planning and furniture reallocation and discarding. Virginia Varsity Self Storage offers standard and climate controlled storage in a variety of sizes as well as boat and RV parking. All locations sell packing supplies.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.950 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 4% | ||
| 0% | ||
| 0% |
Showing 1-25 of 50 reviews
Denise F.
Jun 2018
Movers used foul language. Furniture was damaged and we did not receive recompense.
Marianne T.
Aug 2017
Great Movers were punctual and organized.
Response from Virginia Varsity Transfer and Self Storage
"Glad all went well! Please let us know if we can be of assistance in the future!"
Denise F.
Jun 2017
The team arrived on time and the lead was very professional. However, the other men joked around a lot and we had several damaged items for which we were never compensated. We did receive a military discount and went with them because we had used them before with great success. We were much more disappointed this time. While they were upbeat, there was some cursing and unprofessional behavior. I hoped for a better experience based on our previous move. We are actually using Angie's List this time to get a quote from multiple users rather than just going back to them. It is a shame because the president came out himself on our first move and even gave us a military discount (my husband served). The service from the first to second move declined significantly.
Response from Virginia Varsity Transfer and Self Storage
"Good afternoon - We sincerely apologize that your move was not perfect and did not meet your expectations! We will be looking into the details of your move and addressing the unprofessional behavior of the crew while on the job. We have a high standard, and this is not acceptable. We also looked into the details of your claim and welcome you to give us a call to address the matter and see if we can get it resolved in a timely fashion. We apologize for any miscommunication on our part. We hope that we have the opportunity to serve you on your next move and can make things right. - The Virginia Varsity Team"
ROBERT B.
Apr 2017
The move went flawlessly. The young men were very professional, efficient, and knowledgeable. We enjoyed having them. Nothing was broken, and all items were well packed. The move occurred per the schedule. A few things that made me select them, even though they were not our lowest bidder, was their informative website, professional, available, and well organized staff, their moving forms that led to a good estimate with when an on-site walk through was not possible, and adequate staffing. I would recommend them.
Whitney C.
Jan 2017
The young men were courteous and polite, as we as punctual and professional. Would highly recommend Varsity to anyone moving locally or long distance. The sales team dId an excellent job setting up the moving team and were helpful and knowledgeable too. Kudos!
Vinda C.
Sep 2016
I can't say enough great things about this company. They provided caring and professional service at a very difficult time for our family. The young men that moved the furnishings were so careful with every detail. Nothing was broken or misplaced. The price of the service was very competitive especially for the quality provided
Janet C.
Sep 2015
arrived on time and all movers were professional, polite and made all the adjustments I requested - even the little ones a little this way, no back that way. Made sure I was happy with were the furniture was placed and even helped put protectors on the legs/feet before placing the items.
LINDA B.
Jul 2015
Prompt. Courteous. Attentive to details. Good-natured. Hard-working. Not enough accolades to describe how well this team did in making our move more than pleasant. Impressive to see them pitching in and working in coordination under the supervisor's instruction. Cannot pay them enough compliments; these guys deserve every penny--and more!
Thomas S.
May 2015
unknown
Response from Virginia Varsity Transfer and Self Storage
"Good morning Mr. [Member name removed], Thank you for taking the time to review our company and offer your comments. Our company strives for perfection and we make it a point to do everything in our power to ensure our customer’s have a perfect move. Is there anything we could have done better to make this process less of a hassle? As you can see from other reviews, we work hard to offer great service to our customers and to earn the best reputation possible. We would appreciate feedback as to how we could improve our services so that they would, in your opinion, be top-rate. We look forward to your comments! We were looking for your file for our own internal review after we received your comments, but were unable to locate a file based on the information provided in your review. Could you offer any insight? Did we perform the move under another name? Thank you, Virginia Varsity Transfer"
Martha H.
Apr 2015
unknown
Bonnie S.
Feb 2015
unknown
Maura B.
Aug 2014
Great experience, professional and cut movers at both ends. Schedulers and estimator were from the actual company not a subcontractor and were very professional. This made us comfortable choosing this company. They were also very flexble and accommodating with scheduling and willing to nail down exact dates unlike national companies. They paired us up with other clients to share the cost of the move and keep costs down. Communication was sometimes slow but we were also asking very early so it never got to emergency state.
Shawn W.
Aug 2014
unknown
Stephen S.
Jun 2014
They were great have used them before,always on time,careful and professional.
Kate D.
May 2014
unknown
Chris P.
Mar 2014
We LOVE Virginia Varsity and have used them for moving and storage on six separate occasions since January 2013 as we had a very involved corporate relocation after purchasing and moving into a new house in Roanoke. The cost was way better than the company could negotiate with their preferred vendors and everyone in the offices - both moving and storage - were great to work with. The crews have all been awesome, taking great care of our belongings. The guys are friendly, professional, courteous - always asking if they could take a break even though they worked for us for nearly 12 straight hours the last day we used them - and cheerful. Even at the end of a long day they still wanted to make sure I was happy and didn't need anything else rearranged from where they'd put it. On occasions when they've misplaced stuff - like a ceiling fan remote they packed instead of leaving with the house - they've gone above and beyond to get it out of storage and get it back to the realtor to be conveyed with the house. If you can't ask for perfection, at least you can hope things get remedied promptly, and they do that!!
I hope I never have to move again after this last year but if I do, I hope I can use Virginia Varsity. Can't say enough wonderful things about them.
I hope I never have to move again after this last year but if I do, I hope I can use Virginia Varsity. Can't say enough wonderful things about them.
Melissa D.
Mar 2014
They did an excellent job. On time and Very professional.
Kim G.
Mar 2014
It went great. Three young men showed up at the time designated, moved all of our possessions (including boxes we had packed ourselves) from a second floor apt. in one building to a third floor apt. in another building within the same complex. They worked steady and took a short break but got back to work. Very pleasant but they got down to business. They also took apart and reassembled the bed and baby crib. Will definitely use them for our next move. Highly recommend.
Jackie P.
Mar 2014
They were extremely helpful to us, even allowed us to change our contract when we visited the space we selected and felt it was going to be too small. They also made sure we used the best and quot;dealand quot; available. Very professional and friendly people.
Laura M.
Jan 2014
Very pleasant and informative staff. Was able to rent a space the same day I phoned.
Michael W.
Oct 2013
Quick and painless move! Worth the money....let the experience make the stress of the move easier..very pleased
Rebecca E.
Oct 2013
Overall great, but for the price, we did more work that we expected to make pack, move out and move in days end in reasonable time.
Very professional, very pleasant crew for pack and move; they added a guy on the move-in end who was close to worthless -- we found many boxes labeled for another room that he'd just put down at the closest location.
All that being said, they did a great job with no lost items and a minor table leg break. We had a lot of valuable items, so they handled everything very well.
The crew's professionalism and pleasant disposition really made the tough moving experience so much better! We hope to never move again, but have already recommended them to friends!
Very professional, very pleasant crew for pack and move; they added a guy on the move-in end who was close to worthless -- we found many boxes labeled for another room that he'd just put down at the closest location.
All that being said, they did a great job with no lost items and a minor table leg break. We had a lot of valuable items, so they handled everything very well.
The crew's professionalism and pleasant disposition really made the tough moving experience so much better! We hope to never move again, but have already recommended them to friends!
Charles B.
Sep 2013
Courteous, on time, helpful movers-they were professional in every way
Janet A.
Sep 2013
Virginia Varsity was the only smooth and professional piece of the move! I hired them to move items from two college apartments to two newly leased college apartments. It was to be done in the same day. After loading items from both apartments and arriving at the first new apartment to unload, I noticed that this apartment wreaked of cigarette smoke, to the point that I refused possession of the apartment. While I was negotiating with the apartment complex, the movers were in their moving van contacting the main office to determine if their were storage facilities available and what the cost would be. We were locked out of the second apartment (new roommate was supposed to provide access but she had left town for 4th of July weekend).
My items were not prepped to be put in storage for a month as I assumed I would be completing the move in a day. The movers then took my items to their storage facility, blanked wrapped the items and placed items in storage until I was able to locate a new
apartment to rent and head back to college.
I can't emphasize how professional they were and how they went above and beyond all expectations to assist me when everything that could have possibly gone wrong with the move did. Everyone from the two men who were doing the move to the office staff at both the moving company and the storage facilities were very professional and nice to work with.
I will use them for all future moves!
My items were not prepped to be put in storage for a month as I assumed I would be completing the move in a day. The movers then took my items to their storage facility, blanked wrapped the items and placed items in storage until I was able to locate a new
apartment to rent and head back to college.
I can't emphasize how professional they were and how they went above and beyond all expectations to assist me when everything that could have possibly gone wrong with the move did. Everyone from the two men who were doing the move to the office staff at both the moving company and the storage facilities were very professional and nice to work with.
I will use them for all future moves!
Tammy R.
Jul 2013
Arrived early on moving day and the following day for unloading. Had lots of help. Professional and worked fast. We did have a few pieces of furniture damaged and Norm was so helpful and professional to resolve the issue. We received compensation check very quickly.
Licensing
State Contractor License Requirements
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FAQ
Virginia Varsity Transfer and Self Storage is currently rated 4.9 overall out of 5.
Virginia Varsity Transfer and Self Storage accepts the following forms of payment: CreditCard
Yes, Virginia Varsity Transfer and Self Storage offers free project estimates.
No, Virginia Varsity Transfer and Self Storage does not offer eco-friendly accreditations.
No, Virginia Varsity Transfer and Self Storage does not offer a senior discount.
No, Virginia Varsity Transfer and Self Storage does not offer emergency services.
No, Virginia Varsity Transfer and Self Storage does not offer warranties.