Service Experts Heating & Air Conditioning

I am so very pleased with Service Experts. I recently had two of their employees in my home to work on my AC which stopped working and it was 95 degrees outside and rapidly got to 80 degrees inside and climbing. I do have a service contract with Service Experts and luckily they were able to come to my home the very next morning. Jared came and was very pleasant to talk to and went well beyond the call of duty helping me complete an application for whole house duct cleaning that I wanted to have done. Jared was very knowledgeable about the company and answered my questions before I even knew I wanted to ask them. He seemed to know exactly what I would want to know. I would particularly like to praise the young man that came with Jared. He was 20 year old Steven. This young man was very personable, courteous and extremely knowledgeable of this company as well. It was a absolute pleasure to talk Steven. His outlook on life is so refreshing and positive. Did I mention he was only 20, soon to be 21. If more young people had just 1/4 of his positive outlook, then this world would be headed in a much better direction. Service Experts should be extremely proud of both of these men, and particularly Steven who has the customer service and maturity level of someone much older. I highly recommend Service Experts.

We came back from abroad after 2 months on 07/13/2023, while we were out of state, we kept our HVAC on .We found it's hot inside of our house . I checked the thermostat , it was showing 87 and the air flow was not cool.I called Expert service earlier for routine check up of my HVAC so i called them in the morning (07/14/23) . I was told they will charge me for an emergency visit , diagnostic fee would be extra etc ( Please refer to Sarah F 1 star review, Service experts taking advantage of people ) I agree especially with seniors like us ( I am 77 years of age). I will tell you how? Mr David and another guy came to check my HVAC, I asked them to check that my thermostat may have been messed up by my grandson/daughter. or check the duct line or filter , they were not interested to check. They opened my HVAC units and started telling me capacitor gone, converter may have gone. Other gentlemen since came were interested in changing parts and bill me a good amount knowing that i don't have knowledge of HVAC. I was told now I need to change the fan also . I told them It's under 10 years warranty and my unit is 5/7 years old. He took my email Id and told me he will send me an estimate and he will get parts by Monday so I need to wait till Monday ( Emergency charges?). I did not get any estimate on Friday 14th so I sent a message to 5409924813 to email me an estimate. I did not get any text message or email till date for the bill or estimate. Mr Micheal ( different guy) came on Monday 07/17/2023 with parts , he was in a hurry as i had to tell him to put everything back. After what he did ( only he knows) he asked me to pay $629,00 , after checking i was told to pay $618.00 (Did not show me bill ) .When I told him that on Friday I was given an estimate around $550.00 why are you asking me to pay more?. He did something on his computer and asked me to pay $544.65.I asked for the invoice ,once again same story, I was told they will email me an invoice . In good faith I paid $544.65 with my credit card but till date I have yet to receive a bill to know how they charged me ( my correct charges) ? . Please suggest to whom we can launch a complaint not provided the bill and estimate? Should I report (dispute) to my credit card company or BBB ? I was not expecting such type of worst service from Service experts as seeing fake good reviews on their website i called them. Mukesh Pandya

CON ARTISTS!!!! I gave them 1 star because 0 or NEGATIVE 5 wasn’t an option. The level of fraud and deception going on with these people is just UNREAL and I cannot in good conscience let this go without warning good hardworking people!!! Two days ago, I scheduled an appointment online and wrote in the comments that I was looking to weatherize my home and install some more insulation in the attic. I got a call that evening from a lady who was very nice and confirmed I was looking to add insulation in the attic then confirmed the appointment for the next day! WOW, I thought, how wonderful. NO! When the technician arrived, he said he was here to service the unit and said they don’t even do insulation. $%(*)$# That should have been my first clue. But, I thought, he was already here so I gave the go-ahead to check over and service the heat pump. Before he started working, he said that it was company policy to have another person drop by “for safety reasons and to make sure they were doing their work correctly” so I should expect another “technician” (who I”ll refer to as The Closer) sometime while he was there. He was in the attic a full 2 minutes before coming down VERY concerned that I have biological microorganisms growing in my blower and said he needed to show me. While showing the biological growth, he told me a UV light would be wasting my money because “once it’s there, a light won’t fix it” and he didn’t want to sell me something he knew wouldn’t work. But he said he would clean it the best he could and oh btw, the new systems come with UV. (Now I find this funny because after reading several reviews on here they said that’s exactly what they were sold to fix the problem without buying a whole new system.) Cue “The Closer” and now this instantly becomes a VERY pressured sales pitch to sign on with their Home Advantage Program. They should call it the Take Advantage Program because that’s what it is. The Closer says I have a very old system that is antiquated (2008) and not worth saving and given the organisms living in the attic, oil leaking and how old the system was, I should sign up ASAP. The basics of the New Advantage Program is that for the low, low price of only $140-$230/month for the next 8 years they would take care of everything. Can you hear my eyes rolling? That’s a total of $13,440-$22,080!! I just went from wanting to see if I could add some insulation to make my home a little more energy efficient to spending at minimum 13k!!??? !?! When it was all said and done, here’s what the technician’s note says, “Checked entire system. Cleaned biological growth growing in indoor unit. Found indoor coil rusted and blower leaking oil. Found system is low on refrigerant and condenser fan motor leaking oil. System runs on r22 refrigerant which is phased out. System is 12 years old. Rec. upgrading system. Matt talked with customer about upgrade options.” That was yesterday. Well today I called my buddy who does HVAC and asked him to come over and look at what I have going on. To be fair, I didn’t tell him anything they had said just that I wanted a second opinion before making a big purchase. I can honestly say I know nothing about HVAC, but I do know what “cleaned” looks like, and this ain’t it! (see pics 1-5) Then my buddy went outside to find NO OIL on the motor (see pics 6-7) Also, my friend said that he couldn’t properly check the refrigerant because it’s under 60F with “no heat load” in the house and that it is actually not recommended by any manufacturer as an accurate environment to measure the refrigerant. Needless to say, I want my $70 back for the “service call” and I want my time back I spent being lied to. To think I just paid them $70 to come into my home and try to con me and to act like they are doing me a favor, its just downright despicable!! DO NOT CALL - it’s definitely a scheme to get into your house and sell you something you don’t need at top dollar! I hope this saves at least 1 person the headache and worry they caused me.

Not the best, asked for another service person to come in the Fall

Arrived late, made excuses, did not followup on tech's comments from last visit, did not schedule for Fall said office would call and they did not so far to schedule Fall or to apologize for not alerting that they would be late.

Chris always does a good job. He is the only one who know how to bleed our radiators.

Chris always does a good job. He is one of the few people who know how to bleed our radiators.

They were prompt, courtious and efficient.

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To make a long story short over the course of the year warranty, I had to call for service 7 times. The last time, I specifically asked for a manager to come to my house, because I was completely unsatisfied with their product. The regional manager did come to my house and found the last problem. After he fixed it, I expressed my dissatisfaction and told him the only way I could be satisfied is if he gave me another year of FREE maintenance, since the first year had many service calls. He gave me the ADDITIONAL YEAR and sent a letter to my home stating I had a free year. That was April, 2013 and I have had no problems since his visit to my home. SO EVENT THOUGH THIS STARTS OFF NEGATIVE, it ends positive because these folks made the problem right which so far has regained my confidence in LENNOX and SERVICE EXPERTS. They do what they say and ALL the technicians and the manager were extremely friendly, courteous and respectful of my home and furnishings.

I'll never do business with them again. They came in and said that they had to replace something and we had somebody else come in and he said that there was not one thing wrong with it and we have never done business with them again. We had to pay them for coming out and giving us bad information and trying to cheat us. I would not recommend them.

Rick found a leak in the seal where my dogs had pushed the fan over outside. Glad I found out before I got into the cooling season full time. Techs are always professional and courteous.

The service has been outstanding. They try to make everything right, they work with you, and seem very honest. We have been very pleased with the service.

The experience was fine. They did what they said they were going to and when they were going to do it. The only problem I had was after this project was done they called wanting to look at my AC unit and I told them no.  I was not impressed with the job being doine and them then calling me after the fact. I liked the work they did.

Was under contract with this vendor. Unit is less than 6 years old.  For the past 2 years every time then came out, 2 times a year for routine health check on the unit them always find something wrong even though the unit always appears to be working fine. The costs for replacing parts always seems to be approximately $600-$1,000.  When we refuse to have the work completed and the next service rep comes out then don't even make mention of what the last rep found wrong, and identifies something else. The last time they said they needed to upgrade the system to prevent mold in the attic.  After I had the work completed and check with neighbors I found out that no one had heard of this. I called in another company for their opinion and they did not recommend the work that I had completed was necessary.  Using this company is nothing more than a money pit.

Was early! Plus points for that....was not bothered by dogs. Pleasant and knowledgeable. His demeanor determined why we signed up for maintenance contract.

Service Experts Heating & Air Conditioning cleans the ducts, make sure we have a clean filter, and basically check to make sure the furnace is safe for each season. They don't charge us anything unless they have to replace something. We have been using them for years. They are really good, they are nice, and they work with our schedule when making appointments to come. They do a good job. 

Not being familiar with the area I selected  Service Experts because they could get here quickly.  It was an unpleasant job, and they stayed to make sure hot water was coming out of every faucet, and every tub.  They made sure they cleaned up after themselves, and were thorough.  They were very pleasant to speak with.  The only thing I am a little hesitant about is since they were here, I have not stopped getting phone calls from them asking me if I need additional services. It's too bad, because they did a really good job.  However, I'm not sure if I would ever use them again, because I don't want to keep getting phone calls like this.  It's not just once in a while, but once a day, every day, for months.  I probably wouldn't use Service Experts again, unless I was in a pinch.

I think they do a fabulous job.  We've been using them for about 7 years.

I've been with them for many years.  I've been their customer because of their dependability, good service and communication.