Started in 1971 by Joe Prillaman, Prillaman Mechanical Htg & A/C has been servicing the Salem, Roanoke and surrounding areas for 44 years. Bought in June of 2014 by Tito Sainz, Kevin Helmick and Gary Yates who have almost 75 years of combined experience, the same excellent standard of quality service continues. Many of the longtime employees remain who have worked for Prillaman for over 15 years. We take pride in having many long time residential clients as well as commercial accounts such as Little Caesars, Grand Home Furnishings, Lakeside Baptist Church, Valley Nephrology and Fort Lewis Baptist Church. See our testimonial page for more information.
Additional email: [email protected].
Business highlights
54 years of trusted experience
Emergency Services Offered
Services we offer
Residential & Commercial Heating & Air Conditioning.
The first service tech arrived and viewed the line. He insisted the line could be repaired by soldering the line (patching). I repeated several times that I was informed by other the dryer would also need to be replace as well as discuss if the soldering would be an appropriate fix. The tech insisted his soldering would last longer than the unit itself. He also reported I did not need the dryer replaced, only it is was damaged and/or dirty. He then only repaired/patched the line and recharged the unit. By the evening the soldering did not hold and my air conditioning unit was in the same condition as before. I am glad that Prillaman sent another tech, who agreed with my first plan to repair the unit. He returned the next day with a new dryer as well as replaced the line. I haven't had issues since, I did receive the original bill for first tech. While discussing his failed attempt to repair the air conditioning, Prillaman agreed to not charge for the second service. I later received a bill for both services. After reviewing with billing, they return with the original amount. I was satisfied with the second tech as well as with billing. I am not sure if I would rate the business completely on the first tech, but first impressions stand out more.
Description of Work: I contacted this service provider for repairing a leak in a line of my air conditioning unit. I also requested to have the dryer replaced after repairing the line. I had already located the hole in the line as was aware of the process for repairing and recharging the unit.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$400
Hans L.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. A service technician, Jeff, was sent out the same day I called. He found the problem, a loose wire on the control board touched another wire, setting the unit up in a heating mode. Jeff identified the problem and had it fixed in about one hour.
Description of Work: One of my Heat Pumps stopped blowing cold air.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
06/2016
1.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Terrible job unprofessional. Installed new gas furnace. Was a Nightmare from day 1. Will Not recommend.
Rating Category
Rating out of 5
Marion L.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Tammy L.
03/2016
5.0
heating & air conditioning/hvac
+ -1 more
They arrived on time and were professional. They explained the system operation and completed my warranty registrations. They did a great job of cleaning up after the job was complete.
Description of Work: Installed gas furnace and humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Nancy M.
01/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Very nice, reasonable costs to fix a pipe on my boiler.
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert E.
08/2015
5.0
heating & air conditioning/hvac
+ -1 more
Prillaman HVAC is a professional, customer focused business. I have been using them for the past three years (purchased house and previous owner had an annual maintenance plan) and have been very pleased with their service. My regular technician Glenn is knowledgeable, punctual, and a complete professional. I highly recommend Prillaman HVAC
Description of Work: AC Annual Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Jim and Angela L.
01/2014
5.0
heating & air conditioning/hvac
+ -1 more
Glenn technician was absolutely wonderful he was honest and let me know that the system was working perfectly I just needed to be educated on how the heatpump worked he was kind, took time to explain it to me and saved me thousands of dollars!
Description of Work: I called them to come out and check my heating system which I thought was broken. Glenn the technician that came out was absolutely wonderful he serviced heatpump system check the heating system in the attic and let me know that there was nothing wrong with the system. He provided me great education and how to use the heat pump. We are not from Virginia and have never used the heat pump before so unfortunately I didn't know what I was doing. Glenn was very honest friendly and helpful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
LInda J.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
They found the problem and fixed it. They were real quick and efficient. Just a really good company all around
Description of Work: Service call. They check to see why our AC was freezing up.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Appliance Repair
FAQ
Prillaman Mechanical Heating & Air Inc is currently rated 4.3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Prillaman Mechanical Heating & Air Inc accepts the following forms of payment: MasterCard,Visa
No, Prillaman Mechanical Heating & Air Inc does not offer free project estimates.
No, Prillaman Mechanical Heating & Air Inc does not offer eco-friendly accreditations.
No, Prillaman Mechanical Heating & Air Inc does not offer a senior discount.
Yes, Prillaman Mechanical Heating & Air Inc offers emergency services.
No, Prillaman Mechanical Heating & Air Inc does not offer warranties.
Prillaman Mechanical Heating & Air Inc offers the following services: Residential & Commercial Heating & Air Conditioning.