BRYSON HEATING & AIR COND
About us
We are a Performance Comfort Contractor with the expertise, experience and education to address your individual home comfort needs. Our focus is on your entire home as an individual system, instead of selling equipment only. We are a full service Heating and Air Conditioning company based in Salem, Virginia serving the Roanoke Valley and surrounding areas. Our focus is on providing quality service to our customers as we address their unique heating and cooling needs. Addressing our customer’s heating and cooling challenges as well as the design and installation of custom ductwork are our specialties.
Business highlights
Services we offer
We offer complete design and installation of home comfort systems as well as examination of the home's air tightness and insulation performance. We offer repair services on all major brands of heating and cooling equipment. We also sell and install a full line of gas and wood burning stoves, fireplaces and inserts.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 20% | ||
| 20% | ||
| 0% |
"Our records indicate that we installed the gas furnace and air conditioning system in April of 2007. We provided complimentary check-outs in October of 2007 and November of 2008. Since that time we have not been contacted by the customer and assumed everything was fine. We strive to offer our customers the best possible value and to completely satisfy or in most cases exceed their expectations. We approach each and every home as if it were our own, knowing that our good reputation depends on happy customers. To that end, we are disappointed that we only received an overall “C” grade in this review."
*****UPDATE*****
It has been over a year now and the furnace is still working great. heat was awesome over the winter and our bill was about $100/month for gas(we also have gas stove)
Bryson has since come out and given estimates on other future work for us and was super knowledgeable about spray foam insulation that we are having done and the effects on our HVAC system. we recommend them to anyone and everyone we know.
Once the blower problem was fixed it became apparent that something else was seriously wrong. The AC unit would not keep the house at a constant temperature inside. Here's an example. Outside temperature rose to 90F. The thermostat was set to 75 degrees. During the day the temperature gradually increases in the house to 82 degrees F!! They have worked on this problem AT LEAST 15 times. Finally they called in a factory representative from Richmond, VA about 4 hours away from here. He determined after numerous tests that the airflow is the problem and that the air intake on the system was about HALF the size that it should have been.
I've been very patient with them. No screaming and yelling....yet. Now they want an additional $2100 to up to as much as $2500 to finish the job. I made them naggingly aware that the far room in my house was hot in the summer and cold in the winter. They knew in advance that this was a problem.
I even received a quote from Cundiff Heating and Air that mentioned we needed new duct work done but like a dummy I liked the guys and Bryson better and hired them for about the same price as I could have had the whole thing fixed for.
Now I've subscribed to Angie's List and will faithfully check it before I hire anyone.
Buyer Beware. The husband, wife, son team at Bryson are very nice people and they have guessed diligently trying to fix this but I don't think they had any experience with this system at all.
"We take a great amount of pride in our professionalism and commitment to quality. We are deeply disappointed that we were unable to satisfy this customer’s expectations. We further feel that the report outlined here does not reflect an accurate picture of the what transpired and the issues at hand. A home and its heating and cooling system are subject to variables introduced by the occupants. These variables can greatly affect system performance and the perceived comfort of the end user. We do not feel that a public forum such as this would be the proper place to address specific issues regarding this case. We do, however, have an extensive customer base of satisfied clients from years of service in our community. Please feel free to contact us for references regarding our workmanship and dedication to customer service."
Licensing
State Contractor License Requirements
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