Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Family owned. Additional phones - (847) 413-9440, (847) 652-9951. Additional contact names - Joe Borczyk, Kate Zilke, William Jameson, Jason Pruismann. Additional emails - [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]. Additional DBAs - Luna Gallery-Addison, Luna Gallery-Lake Zurich, Luna Gallery-Naperville, Luna Gallery-Schaumburg, Luna Gallery-Wheeling, Luna Chicago LLC Corp, Luna Financial Services LLC, Luna Chicago LLC.
Business highlights
67 years of experience
Services we offer
Flooring installation carpet, hardwood & laminate.
Amenities
Free Estimates
Yes
Warranties
Yes
Reviews
1.01 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 100% |
Filter reviews by service
Showing 1-1 of 1 reviews
Cathryn W.
Jan 2012
Hardwood Flooring Service
It is absolutely awful. I'm in a big dispute with them right now. They did not finish the job. I am calling the better business bureau on them. I hired them because I knew people who had had good service from them. I was frustrated that I couldn't find anyone on Angie's List in my area. The first time they did not finish, and they came to finish on the 23'rd of December. I had ordered Brazillian cherry floors for my living room, foyer, stairs, hallway, and dining room. They came out to finish and they had brought the stairs and what they had brought me was a different kind of wood and it was stained ten shades darker. I refused it and they said that's unfortunate because we don't make Brazzillian cherry stairs and no one else does. I know this is completely a lie. I still don't have my stairs and I talked to a manager and they said that they were able to find some, but that unfartunately it was going to cost me this much more. I said no that is not what my contract says. They are very dis honest. When they came to give me the quote I was not told that they would use a different wood on my staris. The lady thereis awful to deal with. I am going to get legal advice about the contract I have with them. They want to charge me extra other than the contract price. They offered to split it, but I said no because that is wrong. I am really sorry that I used them because they did not finish. What they had did was very good craftsmanship.
Response from Luna Carpet
"She selected and purchased a Brazilian Cherry solid hardwood floor with complimentary stained solid oak treads and risers for installation on her staircase from Luna on December 6, 2011. The flooring materials were dropped at her home for acclimation on December 10, 2011 with installation of the flooring commencing on December 13, 2011. The treads and risers are custom made and were scheduled for a later installation on December 22, 2011. The flooring installation started on December 13, 2011 and was completed to her satisfaction. The installers arrived on December 22, 2011 to install the staircase and she questioned the color of the product and the species of wood for stair installation as it appeared several shades darker than the actual flooring product and is made from solid oak hardwood. It was explained to her that the Brazilian cherry flooring is an exotic hardwood that is photo sensitive and the color will get darker and deepen to rich dark red over time. The solid oak materials used for stairs are stained to match the deeper, richer shadings that will appear in the flooring with its exposure to use and sunlight. She was unhappy that the stair materials were not the same Brazilian cherry wood species. Luna does not offer its customers solid hardwood stair treads and risers in anything other than oak that is stained to compliment the flooring selections we offer. We understand that she is upset that there may have been a misunderstanding regarding the color species of wood that was to be used for the stair installation. She was not charged, nor did she pay for exotic hardwood treads and risers for her staircase. This is not a product that Luna carries or offers to their customers. In an effort to resolve her concerns and ensure she is a happy customer, a manager contacted vendors for availability and pricing of the Brazilian cherry stair materials. To show her that we value her opinion of us even more than her business, we have offered the following options to her: installation of the custom oak stair materials and install them for an additional amount of $300.00. We look forward to an amicable resolution of her concerns."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Luna Carpet is currently rated 1.0 overall out of 5.
Yes, Luna Carpet offers free project estimates.
No, Luna Carpet does not offer eco-friendly accreditations.
No, Luna Carpet does not offer a senior discount.
No, Luna Carpet does not offer emergency services.
Yes, Luna Carpet offers warranties.
Luna Carpet offers the following services: Flooring installation carpet, hardwood & laminate.