My mother died in 2016 and to honor her, we decided to keep her home and renovate it. We call it the Holy Ghost house, because she sends angels or messengers to the house to expose contractors with questionable, dishonest, and overall lack of integrity business practices. This has been a challenging process even if I hired well-known companies like Michael and Son. Michael and Son over has been paid ten thousand dollars for a tankless water heat and a re-piping. And I have made a big mistake. Below is a list of the issues I’ve had with Michael and Son Ruckersville VA location. First, they destroyed the new duct work underneath the house. It cost me over $1500 to repair. The damage was reported to me by another company. They reimburse me, because they got caught, not because they are a company with integrity. Second, I was told to by my bathroom and kitchen fixtures from Noland or Ferguson, which I did. The plumber didn’t tell me that I needed to buy a specific fixture for the shower control because brands are not interchangeable. Moen wouldn’t work with Delta. I not only brought the fixtures I wanted but brought the internal part which controlled the fixture. It was at the home before the plumber installed the internal wall unit. Now only way for me to get what l wanted was to rip out the walls. So, not only I’m stuck with fixtures I don’t want, because they don’t have the upgraded functionality I wanted. And I’m out of $115.00 restocking fee. Third, the plumber doesn’t appear to take pride in his work. The fixture he installed is not flushed. Forth, there’s a mess sitting in my front and backyard. I had to call to make sure they were going to pick it up, because I didn’t want to pay to have it removed. Fifth, the manager never called me back, when I wanted to discuss issues. I had to drive from Northern VA to the Ruckersville location to talk to him and to make sure he existed. Six, when I told the corporate customer service desk of my issues, they said a customer relation representative would call me, because they didn’t want me to feel this way about their company. I’m still waiting for that call or a voicemail to call someone back. Seven, I’m having issues with red clay and/or iron in my water. They told me that I had a well issue. So, I called a well company that happen to send me a master plumber. He noticed my new hot water tank condensation pipe was broken. He said, there should be a pipe with threads on it which should drain outside. No wonder my wall and floor are wet. They also turned off the filter to bypass to address my pressure and red water issue. I’m assuming all of the dirt is now flowing through my new hot water tank. Again, they broke something and didn’t bother to fix it. Eight, they failed the building inspection 3 times. Nine, the electrician discovered a water leak underneath the house. They said, they fixed it. Ten, new shower water temperature is either hot or cold. No warm Eleven, they didn’t honor the financing terms agreed upon. Michael and Son’s customer service said there was nothing they could do. The un-budgeted extra monthly payment is causing a financial burden. They are not finished with the work at my mom’s house; but when they are done, I will have another plumber to inspect their work, because I no longer trust them. I hope they will correct what they have broken and get the rest of the work done right.