Majestic Flooring Inc

Their office staff was quick, courteous and efficient. Took them 8 days to complete and they called to check in with me and what they had finished on a daily basis. AND came back a few days later to fill in a few minor grout issues. On time and very professional and just nice people. Looks GREAT.

Excellent , attentive, timely and high quality job with attention to detail and customer service. 

The finished product far exceeded our expectations. They were honest, careful and responsive to any requests I made to tweak the stain color a bit on the shoe mold to make a better match with the floors. I was very thankful for their hard work and their faithfulness to put in a full days work each day. They came when they said they would and were a pleasure to have in our home for the week that it took to have my floors refinished.

Still hate looking at these floors!!

I have resisted writing a review for Greg McCorkindale's Majestic Flooring for 3 reasons:

1.) Greg is a super-nice guy, friendly, patient and affable
2.) the list of things that have gone wrong and the timeline are both endless, thus making a review very time consuming for me, and
3.) my intention is not to prevent him from future business as I very much hope this experience is an anomaly (although I fear it is not). However, I am compelled to resolve this issue with a 3rd party as no other intervention has worked and to do so, I must write a review consistent with our very negative experience.

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First, this job is STILL NOT COMPLETE in APRIL 2014 after initiating our contract at the end of JULY 2013 for a total of 9 MONTHS and counting. After getting estimates from several other wood floor professionals (also chosen from Angie's List) we went with Greg because he presented as friendly, professional, competent and expressed that he understood exactly what we wanted to accomplish with our floors. He was the most expensive quote by far, but we liked him, felt he could do the job well, and were prepared to pay that amount. Throughout this process, Greg has remained friendly and has for the most part responded to our emails, texts or phone calls, but has simply repeatedly failed to produce the product that he guaranteed he would.
Month by month (to the best of my memory of the timeline) I will detail the job as below, complete with photos:

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JULY 2013- Began our contract with Greg and paid the requested deposit. Projected 2-3 weeks to finish the job.

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AUGUST 2013 - Sanded the floors, hand-scraped the v-grooves, got the hardwoods in. Reported it would be pushing to get us in by my birthday, August 30th.

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SEPTEMBER 2013 - Passed our initial finish date. Selected stain (which took us 2 weeks to decide because of the color influence of our red oak floors). Main floor gets stained. We go on vacation for 10 days mid-September and Greg says he'll get to the rest of the house before we get back. We return and nothing has been done.

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OCTOBER 2013 - Greg continues to project days that he will work and finish the job. His crew will show up either as planned or a day or 2 later, work one small section of the job and leave. We notice the quality of the job is poor:

1.) splotches and streaks of stain throughout the floors and spiral staircase; some areas have no stain, including underneath stairtreads, which are a visible element in our house (entryway spiral staircase)
2.) globs of stain or no stain underneath the radiant heating elements,
3.) did not sand or stain underneath the refrigerator
4.) did not sand around door jams, underneath radiant heating elements or along any edges (all rough to the touch and noticeably pebbled)
5.) spilled stain on the walls
6.) shoe molding is not flush in most corners, has nail holes throughout, and splotchy, streaky stain application.

We ask Greg for a walk-through and point out each instance of the above mentioned to him. He tells us that part of the problem is our and quot;expectationand quot; and that part of what makes each job unique is the hand application of stain. It takes 1-2 weeks for Greg to finally agree to re-examine the floors and address our issues.

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NOVEMBER 2013 - More of the same - projected work days, projected finish days, more talking about the floors. Finally Greg agrees that the only way to fix the extensive issues is to re-do the floors entirely. One worker comes and hand sands the door jams, underneath the heating elements and along the edge of every wall.

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DECEMBER 2013 - Greg's crew of 2 refinishes the floors, dismantles the spiral staircase and rail a second time and refinishes them also. The rail is a different color than the stair treads. They do not agitate the finish enough and it is shiny on the staircases (the rest of the house is a matte finish). Still do not do underneath the stair treads. Ask Greg to please install laminate flooring in the basement guest room so that my grandmother, who has fallen and is in rehab, can come stay with us before Christmas. Greg comes on a Saturday to install flooring, but does not finish both rooms until later. Basement parquet flooring is still splotchy. We pay Greg for the laminate floor installation.

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JANUARY 2014 - Do another walk-through of the floors. There are still several areas of concern with streaking and splotching that Greg agrees to work on, which at this point that we are willing to accept. Agrees to re-do the spiral staircase and rail a third time. Basement parquet floor still has quality and workmanship issues and Greg agrees to refinish a third time. His worker decides to do it in sections and leaves the finished product with distinct lines and 2 different colors of stain. Greg agrees to refinish a third time and asks if he can and quot;playand quot; with it first to see if he can blur the lines. I say yes but to refinish afterwards. He does not refinish. Applies another layer of matte finish to both staircases, which are still slightly more shiny than the rest of the floors. Some of the shoe molding in the rooms with laminate flooring was split with the nail gun and left as a finished product.

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FEBRUARY 2014 - We tell Greg to stop and get general contractors to estimate our flooring and other projects (kitchen, bathrooms, etc.). This takes a little over a month.

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MARCH 2014 - Finally we decide it might be easier to pay Greg a reduced amount and just have him refinish the basement parquet one last time (4th time) and be done with it. We discover that underneath the refrigerator was sanded but not stained for a second time. The underneath of the stair treads leading to the basement still have not been stained properly. Greg agrees to come back a week or so after we ask him, on March 26th, to refinish the parquet floor, address the stair treads, split shoe molding in the laminate rooms and stain underneath the fridge. He agrees to negotiate the final payout and says it will take 4 days to finish the job. He comes alone for a few hours here and there to buff off the stain on the parquet floor, which is not successful. He does nothing toward the stair treads, shoe molding or refrigerator area. 1 week passes.

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APRIL 2014 - Greg has shoulder issues at the beginning of the week and goes to physical therapy. He comes for a few hours the later part of the week. Removing stain from the parquet floor still unsuccessful. Greg does nothing toward the stair treads, shoe molding or refrigerator area. Says he'll finish by Friday, 4/11. It is Tuesday, 4/8, late morning and there has been no activity since last week and no one has returned my phone call.

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Throughout these months, I have called, emailed and texted Greg very specifically with my expectations, to which he has responded and agreed to complete. However he has been unable to meet his promises and throughout, the workmanship and quality have been poor.

Both went great. Their dustless sanding system was unbelievable-we didn't even after to clean up after them.

They refinished all the hardwood floors in our house. Excellent job.

Went well. Took the whole week to complete the job, but it was a top quality job

Good professional job

Great from start to finish.

They did a wonderful job. They were very prompt, very professional and there was very little dust. They were definitely very professional and they did a good job. It was their attitude that made my choice.

We were happy with the quality of the work. Recently decided to do another room with the same company.

Job proceeded just as they told us it would. This enabled us to plan our living schedule around their work. Even with the extra touches they threw in as we went along, they finished on schedule so inconvenience to us was a known quantity from the beginning and we were able to plan around it.

I am an interior designer and I used him to lay the vinyl flooring for a doctor’s office. He deals with all kinds of flooring. He is excellent. He put in premium vinyl flooring product.