Smallwood Renovations LLC

DO NOT use them for gutters! They simply charge you more and contract out the job but they do not inspect or guarantee the work. Went with Smallwood because of their reviews - thought I was going with a reputable company but it entire process has been frustrating .. time consuming and extremely disappointing . ( not to mention costly) In August we contacted Smallwood for gutter replacement. We decided to get new gutters, down spouts ( 19 feet front 19 feet back) and guards( back of townhome only as suggested by sales person ) for our town home and I paid for new fascia upfront to avoid the additional “surprise” charges that often come with gutter installation - very simple straightforward job with a price tag of $2300 - that is $57 dollars per square feet This is an exceptionally high rate even for fascia, gutters and 19 feet of leaf guard but even though the estimate was higher than the others we received - we wanted to make sure the job was done correctly due to past experiences and we went with Smallwood because the salesperson assured us we would get quality.. stress free work from a reputable family owned business. The estimate was relatively quick and easy - but It took multiple phone calls ( from me not them ) to schedule the work and over a month to complete the job.. and it was done by two different groups of workers. The taking down of old gutters ( this crew left over 30 nails in and around my home- which I had to remove because we have pets that can’t wait to go outside) and 2 different stages of repair means we had no gutters while waiting for the actual installation!! Once they finally completed the job - they reached out immediately for final payment ( the most efficient part of this job ) We noticed quickly that the front gutters leaked - ( not just dripping but pouring down the front of our house ) I contacted Smallwood and they assured us they would send someone out to check the problem. They also asked us to send pics and video ( which I did) .. I did not hear back so I contacted Smallwood again. They said they sent someone ? And he did not see a problem. I reminded them about the video.. 3 weeks later no response.. reached out yet again and this time was told that it the roof was installed without proper over hang so I would need a drip guard or leaf guard to move the water in to the gutter. for 19feet?? I asked if this issue was so obvious why didn’t they repair during the installation? No reason given but they did offer to fix the issue for $700 (due to their minimal charge policy) then promptly send a lower estimate of $400 ( so I would believe they were doing me a favor!!!!) It is Feb now and I still don’t have a resolution - I’m going to call another company for repair.. not giving Smallwood another penny of my money Red flags: * they do not give you an itemized estimate - so for example if your NEW gutters leak they can say the problem wasn’t included Even the receipt is not itemized! Beware! * contracting the work out ( just go with the less expensive company ) * the sales pitch about family owned and operated doesn’t help if they don’t have decent values or practice good customer service!

unknown

Because of the extensive rain we had in May/June, the project got start a couple of weeks later then originally planned. They sent out a two man team who worked the entire project from start to finish. They started immediately layout everything with stakes, string and paint. They had us come out and inspect the intended layout and confirm the scope of the project. We actually tweaked the angles and layout slightly at this point based on their suggestions for look and traffic flow. They had some great ideas. We signed off on the changes and they started digging the footers. The deck was big so lots of footers had to be dug. They then framed up the overall shape and got the posts ready to go as soon as the 1st of three inspections had to be done. Inspection was done and work continued. Footers were poured and cured, Framing filled in and stairs located, positioned and installed. Every morning I'd check in before work and asked about the plan of they day. They would review the days plan and let me know how the timeline was going. Every night when I got home I'd inspect the work and everything was done as per plan with quality materials, appropriate fasteners and as per code. The project took a few weeks. This was actually really good time considering the multi levels, complexed angles and many rain days. Before heading home at night and for weekends, they always had the work site orderly, clean and secured for safety. It was extremely hot during the project and over the few weeks some of the boards warped, and others split. Not many, but enough to notice. Without ever saying anything, the guys would replace very thing that went wonky and continue on completing the project. The night before completion and after the final county inspection, I noticed a few areas where nails or screws where not quite right and the wood had checked. I wrote up a punch list to review the next day during the final walk thru. When they were ready for the walk thru, every single item on my punch list was already noticed and corrected before I could say anything. They also went above and beyond by replacing the old wood "drink rail" that was all warped on the fence surrounding the pool and enclosing the deck with a trex drink raid to match the work they did on the new deck itself. It made everything tie in and that the entire back yard look like it was always intended that way. I can not say enough good things about this team and they did the job as close to schedule as weather allowed, on budget and beyond my initial expectations. After seeing the end result, I'm not sure it would have look nearly as good even if I did it myself. I was really impressed with the quality of the work.