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Security Lock & Key Inc

5.0(
20
)
Locksmith Service, Home Security System Service, Garage Service,

About us

Security Lock & Key is a family owned full service Lock and Security Company. Our employees have over 150 years of combined locksmith experience and 120 years of electronic security experience, we have the expertise to help you secure all aspects of your home or business!

Business highlights

51 years of experience

Services we offer

Residential and Commercial door locks, High Security Medeco Locks, Door Hardware, Exit Devices, Door Closers, CCTV systems, Alarm Systems, Electronic Access Control, Commercial Doors.

Services we don't offer

We do not offer residential doors :(

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 1
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    Assorted photos uploaded by Security Lock & Key Inc

Reviews
5.020 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
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Filter reviews by service

Showing 1-20 of 20 reviews
Marshall S.
Nov 2016
5.0
Yes, I recommend this pro
Great has been working well
Julie W.
May 2016
5.0
Yes, I recommend this pro
Great experience, technician explained everything well.
James S.
Apr 2016
5.0
Yes, I recommend this pro
$39,300
This provider was very professional, knowledgeable and punctual.  We were very pleased with the service professional and product, just taken back a little by the price for 3 deadbolts and an hours worth of work.  Again, on the upside, this provider does provide keys that cannot be copied.
Sharon G.
Feb 2016
5.0
Yes, I recommend this pro
Great job...very professional. And very clean. The door lock works perfect.
Matched the lock to what I had in the house. Cannot remember how much I paid but it was reasonable.
Would recommend this company for sure!
Betty M.
Jan 2016
5.0
Yes, I recommend this pro
$30,000
The installer showed up on time and installed the knobs and deadbolts in a timely manner.  He was polite and professional.  All locks are working well and seem to be good quality.
Rebecca H.
Mar 2015
5.0
Yes, I recommend this pro
$40,000
Arrived on time.  Friendly.  Worked on door.  Cleaned up.
Kenneth K.
Mar 2015
5.0
Yes, I recommend this pro
$12,500
They have been very helpful and reasonable. From a price standpoint, they are very reasonable. They charged me $25 to pick the lock on the gun safe, which is insanely cheap. Security Lock & Key is definitely my go to locksmith here if I need one. They are sort of a family run business. They do a really good job. It's one of these mom and pop run family businesses that is reliable and reasonable. I would recommend them for the service, the quality and the price. I have recommended them to other people as well. We are not going to find a lesser expensive locksmith in the Roanoke area. I have had zero problems with them. I will even give them key numbers at work. They mail them to me and it works. I have never had to send one back because they didn't cut it right. I have gotten keys the next day at work.
Suzanne S.
Jan 2015
5.0
Yes, I recommend this pro
$20,000
We have contacted the provider to install a deadbolt on our main door entrance. We contacted the provider by email. The next day we got an answer with an approximate cost and various options.
Connie P.
Oct 2014
5.0
Yes, I recommend this pro
$14,000
Excellent job done well.
D S.
Aug 2014
5.0
Yes, I recommend this pro
$15,000
They were punctual, friendly, and installed good quality products.
Michael L.
Aug 2014
5.0
Yes, I recommend this pro
$220,000
Handled the purchase of the locks over the phone--the customer service rep ws very knowledgeable and worked to reduce my costs. Once the purchased locks arrived at Security Lock & Key, they called, set up an appointment to install the locks, and showed up and installed the locks at the appointed time (installing the locks took about 2 hours because of drilling the doors a bit to fit the newer locks).
Amy M.
Jul 2014
5.0
Yes, I recommend this pro
$20,000
Here on time, performed job well
David T.
Jul 2014
5.0
Yes, I recommend this pro
$12,500
unknown
Jason W.
Apr 2014
5.0
Yes, I recommend this pro
$8,000
Quick professional service.
Yohna C.
Mar 2014
5.0
Yes, I recommend this pro
$30,000
Professional, prompt, great job
Jim M.
Mar 2014
5.0
Yes, I recommend this pro
$6,500
They were totally professional about coming to help us.
Kevin F.
Feb 2014
2.0
They responded to my initial call very quickly and came out to the house; took pictures and measurements of the doors. He said he would research and e-mail me a quote.  I called two times and have never received a quote, email or phone call.
Response from

"Thank you for your review, and I am sorry to hear of the issues you have experienced. Please know we strive to provide our customers with a great experience, but unfortunately it appears as if we did not live up to our expectations in this situation. We are currently researching the issue from our end and are trying to discover what breakdowns may have occurred during this transaction, and steps we can take to remedy the situation in the future. Please also know we are in the process of implementing a new scheduling and accounting software system that we selected partially due to features that will help us better manage the customer experience and hopefully eliminate similar issues from happening in the future. We will be in contact with you shortly to see if we can remedy the issue, and we look forward to the opportunity to earn your trust in the future."

Eugene B.
Jan 2014
5.0
Yes, I recommend this pro
$5,500
.
Kipp C.
Oct 2013
5.0
Yes, I recommend this pro
$50,000
They had excellent customer service on the initial purchase and when lightning struck my grandmothers house they got the needed replacement parts to give her piece of mind that she needed to feel safe quick!
Rebecca B.
Aug 2013
5.0
Yes, I recommend this pro
$10,000
on time very pleasant fixed one door lock on front door made sure it could be used then went to second lock and fixed it too.
Mark W.
Aug 2013
5.0
Yes, I recommend this pro
$12,000
Everything went as planned. Fast and at a great cost.
SUE D.
Jul 2013
5.0
Yes, I recommend this pro
$20,000
They arrived promptly, completed all work exactly as requested, cleaned up thoroughly, and reviewed the work with us to assure our satisfaction before departing.
Margaret C.
Apr 2013
5.0
Yes, I recommend this pro
$50,000
Job completed to my satisfaction
Thea G.
Apr 2013
5.0
Yes, I recommend this pro
$45,000
No problems.  Came exactly on time, the cost was as anticipated (I used a 10% Angie's List coupon), installer was polite and professional.  I'd use them again.  Considering a security system.  This process was prompted by neighborhood burglaries.
Jeffrey S.
Mar 2013
5.0
Yes, I recommend this pro
$30,000
It was excellent. The work was perfect. They were professional and the job went well.

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Security Lock & Key Inc is currently rated 5.0 overall out of 5.
Monday: 8:30 AM - 5:00 PM Tuesday: 8:30 AM - 5:00 PM Wednesday: 8:30 AM - 5:00 PM Thursday: 8:30 AM - 5:00 PM Friday: 8:30 AM - 5:00 PM
Security Lock & Key Inc accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Security Lock & Key Inc does not offer free project estimates.
No, Security Lock & Key Inc does not offer eco-friendly accreditations.
No, Security Lock & Key Inc does not offer a senior discount.
No, Security Lock & Key Inc does not offer emergency services.
No, Security Lock & Key Inc does not offer warranties.
Security Lock & Key Inc offers the following services: Residential and Commercial door locks, High Security Medeco Locks, Door Hardware, Exit Devices, Door Closers, CCTV systems, Alarm Systems, Electronic Access Control, Commercial Doors.
We do not offer residential doors :(

Contact Information

3736 Franklin Road SW, Roanoke, VA 24014

Service Hours

Monday:8:30 AM - 5:00 PM
Tuesday:8:30 AM - 5:00 PM
Wednesday:8:30 AM - 5:00 PM
Thursday:8:30 AM - 5:00 PM
Friday:8:30 AM - 5:00 PM
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