S. J. Conner & Sons, Inc.

This company cannot find a problem. Took them three times coming out to find a problem with the water heater after my wife told them to check the thermostat. The Rheem water heater was less than a year old has a 5-year Parts 1 year labor warranty. Received a bill for all work saying it was not under warranty. Went to Rheem and found out it was under warranty so-called SJ Conner and Sons told them it's under warranty and how to get the money from Rheem for the warranty work. I guess they don't understand English because it took two to three phone calls for them to finally talk to Rheem. One invoice was not under warranty because their Tech could not find a problem and said it was a cartridge in the bathroom faucet replace that did not work. For this invoice I'm refusing to pay because they guessed and we're wrong and did not fix the problem. And now we're going to court and so are a lot of others I found out. So if you want shabby work end up in court hire this company. If you want good work reliable technicians call someone else

They did a great job.

unknown

The man who did the repair was great and the quality of work was great but the price was way too high. They charged me from the time they called me on the phone to say they were on the way to my house. It took about 35 minutes (7 miles) to get to my house to begin the work plus 80 cents a mile. The actual job took 55 minutes but with the travel time I was charged for 1 1/2 hours.



I would give them an and quot;Aand quot; overall except for the fact they charged me for 35 minutes of time before they arrived at my house. I am guessing most if not all of the plumbers do this. Am I right?

The entire process went extremely well. I Came home from vacation and found that our old tank had leaked badly. One call to Sand J Conner and Sons and within 24 hours we had the new tank installed, the old tank removed, and the mess from the leak cleaned up. They provided an immediate quote on the phone and a time that the service person who be there. They called when they were en route to let us know they were on their way. They were prompt, professional, extremely polite, and no hidden surprises on cost, it was exactly what the quote was. When the installation was finished they said they would send a bill. A week later I received a bill in the mail for the exact amount of the quote. We have had no problems. I highly recommend Sand J Conner and Sons.

Jackson Conner made sure it was right! Excellent job on a hard to diagnose problem. Other similar businesses tried but only S.J. Conner could find the problem and fix it! Super job - they have our highest recommendation!