Ram Jack

Ram Jack was prompt and extremely professional. They had to dig up several plants (including a fairly tall crepe myrtle) and tear out the decorative brick "wall" holding the raised bed in place. Before they left, they replanted the shrubs and tree, rebuilt the brick wall, reseeded the grass and laid straw over it. Actually, the brick wall looked ten times better when they were done than how it looked before! Turns out one of the men had experience laying brick. We could not have been more please with Ram Jack.

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Ram Jack of the Commonwealth performed a down-right awful job on this foundation repair.  The garage floor still looks the same.  The company sent three workers and one project manager to my home & over the course of two-one half days they dug up the soil on the back side of the garage and inserted five steel piers.  They also drilled two holes in the inside garage floor and inserted two additional piers.   They called me at work and informed me that they lifted the floor as far as they could.  I was so terribly disappointed when I arrived home and saw that the floor looked almost the exact same as before the work was done.   I contacted them on many occasions and spoke to a Mr. Charlie Kuehn of my displeasure of this extremely poor quality job.   I have traded dozens and dozens of emails communications and telephone calls with Mr. Kuehn.  Mr. Kuehn came out to my home on several occasions to inspect the work and address my complaints, however, nothing has been done to fix the garage floor.  I explained to Mr. Kuehn that I need to get the foundation problem fixed because I plan to sell my house in the Spring of 2015 and I need his help.  I further explained to him that I measured the very middle of the garage floor area and I could tell the floor has sank about inch since they performed the foundation lift.  I also informed him that due to the uneven floor rain water is now coming into the garage through the small gap on the lower right side of the garage door.  Now, there are additional cracks developing in the floor.  Additionally, I was advised to check with the County Building Inspector's office to check the evaluation that was made after they completed the work.  I discovered that Ram Jack had never obtained a work permit and they did not have one of the county engineers inspect their work after completion.  Additionally, the life time warranty on this project was recently mailed to me and Ramjack neglected to tell me that there is a $250 transfer fee I need to pay in order to transfer this warranty to the new owner of my house when I sell it.  This company has not been very honest in their dealings in so many ways.

Update 1/14/15 - This issue has still not been resolved. The foundation is still deteriorating, and the house cannot be sold or refinanced in this condition. This has caused me so much stress, and I feel stuck. While the company says they will honor the warranty, nothing has been done, and I am unable to refinance my home.