The work performed was well below standard quality. Did not sand floor smooth after installation (poor job doing that) and used inferior coatings. Do not hire him to do any work if you want a nice floor.
Description of Work: New home installation of hardwood floors with protective floor coatings.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
HOPE U.
09/2017
5.0
hardwood floor
 + -1 more
They did a beautiful professional job. There was no mess left behind only beautiful floors.
Description of Work: Had my hardwoods refinished and stained a different color. 2 bedrooms, livingroom and hallway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Ben J.
03/2017
5.0
hardwood floor
 + -1 more
the work was great professional and done on time for right price see image
Description of Work: 2000 sq ft refinished. some wood replaced and new base shoe installed
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vu N.
03/2017
5.0
flooring contractor, hardwood floor
 + 0 more
Lee did an outstanding job on our house. I could not be any happier on how our hardwood floor turned out. He gave us an estimate that was well below others. His team showed up early and completed the job before the scheduled date. The stain and wood that he used really enlivened our house. He refinished our kitchen floor to match the new wood he laid down for the contiguous family room and I could not tell the difference afterwards. Lee was very responsive, pleasant to deal with, and his team was professional. I have already recommended him to some of my colleagues.
Description of Work: Remove carpet and replace with hardwood floor for stairs, living room, dining room, family room, and refinish kitchen and foyer to match new hardwood floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Randall G.
02/2017
5.0
hardwood floor
 + -1 more
Outstanding! Could not be happier.
Description of Work: Refinished Living Room, Family Room, Dining room, kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,750
Jennifer W.
02/2016
2.0
flooring contractor, hardwood floor
 + 0 more
Off to a rocky start when they did not have the foresight to think about getting in and out of a residence with the snow. Had to reschedule. But my real gripe is the quality of sanding on my floors. They had to have used a rough paper to sand because every time I look at them I found more big sand circles and can see the deep grooves easily. I just get madder and madder. I have even taken pictures. Not to mention this is not a long lasting high gloss finish. In fact, I guess my bad is that I did not ask what finish they used and he never offered or shared or consulted with me. I am so not happy with my floors and really Angry I may have to have them redone. Everyone who has come by has wrinkled their nose and asked who did them. I feel like I should ask for my money back to be honest. They are just poorly done. That is all. And I gave pictures to prove it. Not to mention they only did the top steps and not the board facing out from the steps so I still have to redo those the right way. I would highly advise to not choose this company if you want long lasting redone floors. Not to mention they left bags of sawdust too heavy for me to pick up in my yard to throw away and sawdust all over my plants and in my flowerbeds and on my steps. They did not clean up after themselves and my walls continue to be dusty. They do not vaccuum area before they refinish. Another no no.
Description of Work: Sanded and refinishes floors
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$900
Carol C.
12/2015
5.0
hardwood floor
 + -1 more
Mr. Lee was wonderful to work with from the first moment we spoke. Another firm had refinished the floors in our house and the work was not professionally done -- there were areas showing scratches, marks and bad stains that they said could not be resolved. So disappointed, we searched for another contractor. When we contacted Mr. Lee he was extremly responsive and helpful. He came out to give us an estimate that very same day and the price was very reasonable. He was so helpful in squeezing us into their hectic schedule that week. Within a couple of days Mr. Lee and his team had done an amazing job! The stains and marks were gone and the overall finish of the floors looked absolutely BEAUTIFUL! It was just amazing the difference. We highly recommend Lee's Hardwood Floors - they are very professional, thorough, courteous and did fantastic work for us.
Description of Work: Mr. Lee and his crew refinished the hardwood floors and installed shoe molding in the living room and dining room
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Jon B.
10/2015
5.0
flooring contractor, hardwood floor
 + 0 more
I was referred to Lee's Hardwood Floors by another Angie's List contractor, Jeff Phillips of Might Dad Flooring (great guy). Jeff doesn't refinish hardwood floors, so he suggested Lee for that part of the project at my mom's house. I don't live in Roanoke, and wasn't there when the work was done, so I can't comment on the responsiveness or punctuality, but there weren't any significant hold-ups. Some small holes from a Stair-Lift had to be filled, and one stain fixed ... I think he replaced a few pieces there. It really looks great, and the price was very reasonable. There were no surprises or problems. I'd use Lee's again anytime.
Description of Work: Refinish and minor repair to hardwood floors, approximately 2000 sq feet
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Service Categories
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation
FAQ
Lee's Hardwood Floors is currently rated 4.2 overall out of 5.