F&S Building Innovations is the area's premier source for Home Remodeling services. We offer both residential remodeling and commercial renovation services. Whether it is a Four Seasons Sunroom, room addition, screened porch, garage, porch enclosure, deck, or a commercial renovation, our personnel are waiting to serve you and your construction needs. F & S offers payment plan options to qualified customers. Thank you in advance for your confidence in us!
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
8% | ||
0% | ||
8% | ||
8% |
"It is quite obvious that our performance on this job wasn't satisfactory to our customer. There were definitely things to improve on, however, there are a few items that seems to be fictional based on the review. It is our goal to arrive on the job site consistently day to day, however, gathering materials, safety meetings with employees and traffic do play a role in when we arrive on the job. The "busted pipe" was the existing connector from the toilet that was removed during the demolition. It was simply an accident that we took care of. In our agreement, our customer chose to take care of providing his own tile and grout. Typically, we like to take care of this on our end simply because we know how much to have on the job site. There have been situations in the past where the homeowner will provide things, but often does not order enough and cause delays in the process. He also originally chose to handle the sheet rock repair work, but after seeing how much sheetrock work there was, allowed us to finish it. The electrical items were also his responsibility, however, were not performed as needed, therefore, leaving a less than desirable placement of the existing phone jack at the time of installation of the mirrors. We did crack a wall tile at the time of installing the shower door, and of course was remedied by us. The soap dishes were installed per the manufactures directions. Vacuuming and final clean up was performed by us, as well as removing the plastic protection that we lay on all carpeting, in high traffic areas and areas where remodeling is being performed. This is standard procedures. We were unaware of a "cracked window", but had known, this would have been replaced. Again, it is obvious by our customers review that we did not perform to his satisfaction. We strive to provide the most exceptional qualities to our customers in any remodel that we do. Our goal is to leave the home with complete satisfaction in all circumstances."
"We first would like to say that F&S Building Innovations goes above and beyond to the general standards to provide an exceptional experience with all of our customers. In this particular situation, our customer, (member name removed), was not satisfied because she thought she should have been receiving a different type of material than was specified and delivered. Between our initial visit (4-10-14) to starting the job (5-30-14) there were no indications to me (Production Manager) nor any evidence in our specifications and contract indicating that a special type of material (KDAT) was to be used. It is our standard practice that once a contract is agreed on, myself and the customer, along with my assistant and our design consultant, performs a "pre-construction" meeting on site to discuss all aspects of the job, including the scope of work and any other concerns or questions that may arise. At no given point was there any discussions using any other special type of pressure treated materials other than regular pressure treated materials from Yellawood. Because there were a few boards that had gapped open inconsistently with the other deck boards, we agreed to replace them at no charge. From the pictures, it is obvious that the replaced boards had not been given the final coats of stain. We feel that F&S Building Innovations has completely fulfilled our responsibility to our customer. Out of courtesy, we offered to pay for the staining of the entire deck (by others). It is unfortunate that our customer feels this way about our team."
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