
Underground Services First
About us
Since 1995 and with over 35 years’ experience, we continue to build our reputation of trust and reliability. Join our list of satisfied customers and experience unparalleled professionalism and superior customer service. Additional DBA - Construction Specialists Inc. Additional email - [email protected]. Award winning.
Business highlights
Services we offer
2014 Super Service Award Winner!Diagnostics, backflow/backwater prevents, certification, drain cleaning, grease trap cleaning & installation, jetting, lateral locating, man holes, pipe lining, plumbing repairs/replacements, replacements, rough-in plumbing, septic repairs, sewer line, sewer line repair/replacements, sewer main taps, sewer pump replacements, tree & stump removal., water, water heater installations, water line repair/replacements, water main taps, well, well to public water conversions
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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89% | ||
11% | ||
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"Hi Ms. [Member Name Removed], Thank you for taking the time and effort to give us a review on Angie's List. We never tire of hearing compliments about our work and we always appreciate it when customers let us know they are please with their experience with us. Thank you for this opportunity to serve you. We really appreciate it. Take care and let us know if we can serve you again. Donna Holt"
excellent
"Thank you for your positive review of our company. Our goal is to not only provide the best service but to give 100% customer satisfaction every time."
Joanne and Donna worked with my schedule to find a time to do the work that met my needs. Donna, the owner, and Joanne the office scheduler have a ton of experience and advice. Donna's company really wants to do a good job for you, and they were really stand up contractors. Donna's whole team was a real pleasure to work with.
The first day, we thought that we were going to be able to do a pipe bursting technique, but as it turned out, i was not a good candidate for this type of work due to the damage to the pipes. Instead, they ended up having to dig a trench from my house to the alley- which was quite the production!
It was a huge mess, but Underground Services First's workmen were total pro's. They worked hard and diligently, and did their best to avoid any areas of landscaping that they could- in fact, they painstakingly avoided my garden, which i really appreciated. Additionally, they had to remove the fence in the back, and remove 3 sections of concrete to get to the pipe (2 outside the home, and also inside). At the end of the project they got the work inspected (and i was given a copy of both inspections) they backfilled and compacted the yard, reseed my yard and put hay on it, replaced my fence, re-poured the concrete sections, and install a clean out near the alley and a backwater preventer. My only complaints are that they left some of the materials in the yard from the dig- a fence post, and some lengths of concrete- which i am not strong enough to move, and some of my brick contained gardens were broken and dislodged- but it was very close to the active work cite where the fence met the cite, so i was pretty sure that they would be broken in the process already. All in all this project took about a week, and i was only without use of my toilet for half a day (what a relief!).
While this experience was incredibly stressful- for both my pocket book and myself, Underground Services First did a great job minimizing the stress, and kept on working until the job was done. They kept me informed of their progress, explained the processes, and were respectful and polite in my home. I would absolutely recommend them to any person facing a sewage replacement. I'm looking forward to seeing grass in the back yard again!
"Hi (member name). Thank you posting a review on us for the drain cleaning service we provided you. We always appreciate our customer ratings since our eligibility for the Angie's List Super Service Award, which we won for 2013, depends on good (A) ratings. Seeing that you gave us a B in the quality and professionalism categories and a B overall, we are wondering what we did or didn't do to deserve an A and if there is something we can do for you to consider changing at least the overall rating from a B to an A. We value you as a customer and strive to give you our best possible service so that your experience with us will always be a good one. We hope you will reconsider your overall B rating and give us an A. Thank you for this opportunity to serve you and we hope you will call us again if ever we can be helpful."
The process started with the owner coming out to my home and surveying the lawn and the extent of the water leak. After a through examination of my crawl space and front lawn, She asked if it would be ok for her foreman to come out the next day so that the two of them can compare notes. He did that and I received an informative and detailed proposal of the work that would be needed to correct the water leak. The proposal had two options in it. I decided that the full replacement was more advantageous then a spot repair.
The crew arrived on time and began work immediately. I asked them a few questions as the work continued but chose to stay out of their way as much as possible. The crew was professional and very understanding with my questions. The work was finished before the end of the day and all repairs to my driveway were also finished. The crew cleaned and hauled away all refuse and debris from the work.
I am happy with the quality of the work and the price. I would recommend them to anyone needing a waterline replacement and wanting the no trench bore method.
The crew members arrived on time as specified and started immediately prepping the work area and then beagn the work. My oldest stated to me that the work was accomplished very well and when all was completed, she said that the foreman cme over to the house to inform her that they were done but were waiting on the County Inspector. The crew while waiting finished up cleaning the area or any waste and when the inspector showed, he passed everything with flying colors. The foreman came back over and had my oldest turn on the water in the kitchen and dowenstairs toilet to be sure the water flowed smoothly and the pressure was up to where it should be. She told me that with the exception on a bit of sputtering at first and some discoloration evrything was outstanding.
Will definitely use again.
"Dear [Member name removed]: Thank you for taking the time to write a review on your experience with us in the replacement of your main water supply line. We are always humbly pleased and grateful to hear that we have at least met, but hopefully exceeded our customers' expectations for which we consciously strive at every opportunity. On behalf of Jo Ann and our technicians, Eric and Billy, we would also like to thank you for being such a good customer to work with through this entire process. We appreciate the opportunity you gave us to earn your trust and hope you will remember us to others in need of our water, sewer and storm drain, and other underground utilities services. Best wishes for a happy, healthy and prosperous New Year to you and your family. Donna, Jo Ann, Eric and Billy Underground Services *First*"
Licensing
State Contractor License Requirements
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