SOFA DESIGN

Furniture - Sales

Reviews

3.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

Elizabeth C.
01/2013
5.0
furniture sales
  + -1 more
It was a great experience. The staff went out of their way to please and the sofa is top quality.
Description of Work: Ordered special material and had sofa delivered to a SC address

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

KEN & CAROL L.
05/2012
1.0
furniture sales
  + -1 more
BUYER BEWARE......SOFA DESIGN CUSTOMER SERVICE IS LOUSY.After 4 months, Chairs are now tilting to the left side 2-3" and are very unstable. We have requested a refund. Store owner, Ed Barton, promised to send a repairman but never did. Sofa Design does not support their faulty product. He suggested we sit on opposite side of chairs to make them level. Ed Barton says this is normal performance for a swivel rocker chair and no refund will be given. Ed Barton was not truthful about the performance of these chairs at the time of purchase. If he was, we would not have purchased them. We also filed a complaint with Better Business Bureau. Ed Barton was not truthful to BBB. He said we would not return the repairman's phone calls. Our cat jumped on top of back of chair and it completely tipped over. These chairs are only 4 months old. Will the performance continue to get worse ??.
Description of Work: Purchased 2 swivel rocker chairs from Sofa Design in Midlothian in Sept. 2011. Chairs delivered in Dec. 2011. Each chair was about $900.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,800

    Contact information

    10753 MIDLOTHIAN TPKE, Richmond, VA 23235


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Furniture - Sales

    FAQ

    SOFA DESIGN is currently rated 3 overall out of 5.
    No, SOFA DESIGN does not offer free project estimates.
    No, SOFA DESIGN does not offer eco-friendly accreditations.
    No, SOFA DESIGN does not offer a senior discount.
    No, SOFA DESIGN does not offer emergency services.
    No, SOFA DESIGN does not offer warranties.

    Contact information

    10753 MIDLOTHIAN TPKE, Richmond, VA 23235