Reviews
3.02 Reviews
Showing 1-2 of 2 reviews
Elizabeth C.
01/2013
furniture sales
 + -1 moreIt was a great experience. The staff went out of their way to please and the sofa is top quality.
Description of Work: Ordered special material and had sofa delivered to a SC address
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Yes, I recommend this pro
$1,000
KEN & CAROL L.
05/2012
furniture sales
 + -1 moreBUYER BEWARE......SOFA DESIGN CUSTOMER SERVICE IS LOUSY.After 4 months, Chairs are now tilting to the left side 2-3" and are very unstable. We have requested a refund. Store owner, Ed Barton, promised to send a repairman but never did. Sofa Design does not support their faulty product. He suggested we sit on opposite side of chairs to make them level. Ed Barton says this is normal performance for a swivel rocker chair and no refund will be given. Ed Barton was not truthful about the performance of these chairs at the time of purchase. If he was, we would not have purchased them. We also filed a complaint with Better Business Bureau. Ed Barton was not truthful to BBB. He said we would not return the repairman's phone calls. Our cat jumped on top of back of chair and it completely tipped over. These chairs are only 4 months old. Will the performance continue to get worse ??.
Description of Work: Purchased 2 swivel rocker chairs from Sofa Design in Midlothian in Sept. 2011. Chairs delivered in Dec. 2011. Each chair was about $900.
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$1,800
Contact information
10753 MIDLOTHIAN TPKE, Richmond, VA 23235
Licensing
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Service Categories
Furniture - Sales
FAQ
SOFA DESIGN is currently rated 3 overall out of 5.
No, SOFA DESIGN does not offer free project estimates.
No, SOFA DESIGN does not offer eco-friendly accreditations.
No, SOFA DESIGN does not offer a senior discount.
No, SOFA DESIGN does not offer emergency services.
No, SOFA DESIGN does not offer warranties.
Contact information
10753 MIDLOTHIAN TPKE, Richmond, VA 23235