Skyline Windows of Richmond

They were great. The work was done quickly and professionally. The quality was great.

Excellent job. Prompt, professional from start to finish. Products installed for over a year with no issues. I waited to submit this review to allow time for evaluation; I feel this has been the best home investment I have made.

Overall the job went very well. There was a minor problem with the sliding door which they came out immediately and fixed. The estimate, work done, and clean-up was done in a professional manner. The crew was diligent, punctual, and knew what they were doing. Skyline has their own crew and do not use sub-contractors like a lot of other window replacement companies do. It took approximately 3 mos. from signing the contract to date of work for the job to be completed. Remarkably the deposit for this job was only $5.00! I would not hesitate to use Skyline again.

We were worried about getting the windows replaced due to all the horror stories on reviews and we talked to a number of window installers. Skyline Windows was excellent from beginning to end. The price was 1/3 of the cost of Anderson and they did what they said they would do. The windows look great due to their attention to detail. They installed 1/4 trim on the inside (which they didn't have to) and it looks great. The installers were professional, left zero trash and clean windows. Our house is 10 degrees cooler and we couldn't be happier.

The crew was awesome. They bring a big crew to get the job done effectively and quick.

From start to finish, this company was excellent. Professional, honest people, superb product. Would highly recommend them.

All aspects of this project went very well. The crew was on time and very pleasant to work with. They were very professional and careful to cause as little disruption as possible. The entire job was completed in less than two days including cleaning up afterwards. They even took down and replaced numerous window treatments.

I purchased and had installed a sliding patio door from Skyline Windows. When I signed the contract (only $5.00 deposit) I was told installation would be 8-12 weeks. Eight weeks later, I was contacted for installation on December 2nd. Installation took about 5 hours and I paid the remainder of the contract price. While inspecting and checking over everything that had to do with the door and installation, I found a couple of things I was not exactly happy with (I’m in the engineering field and am fairly particular about such things). I figured that Skyline Windows would say that since they had my money that they would not bother with coming back to fix some minor things that I wasn’t happy with. I live just over an hour away from their office. I was pleasantly surprised to find how easy they were to deal with to try to make sure I was satisfied. They sent someone out to evaluate my concerns and said they would like to schedule a re-installation. We talked about my concerns and how to address them and we scheduled a re-installation. The re-installation went well and all my concerns were taken care of. I’m very happy with how the whole process went. I was not happy to have to have a re-installation, but I understand that sometimes errors are made. What separates the companies that really want to satisfy their customers versus companies that just want to make as much profit as possible is what’s demonstrated by Skyline Windows. I’d gladly recommend them as a good company to deal with and would use them again with no hesitation.

Very well! Jared & his team were excellent.

well!

everyone was great from Randy who gave us estimate, to other guys who installed windows, cleaned up & even cleaned the windows. They were fast, efficient, helpful & pleasant

The crew arrived early, the work was done in the estimated time, clean-up was excellent. The new windows look great The workmanship and attention to detail was excellent.

A crew of six men were on time, courteous, clean and quiet. They paid attention to detail. Excellent job.

We cannot say enough positive things about Skyline Windows. From our initial meeting with Jared, to the final install, everything was smooth and well communicated. The initial estimate and product overview discussion was as pleasant as possible. We had 6 different estimates for this process, and Skyline's was the most easy going...by far. There was no ridiculous sales pitch full of circus stunts, and heat lamps, etc. Just a simple brass-tax overview of his windows, and why they would work for our project. Jared was available before and after the meeting, quick to answer any follow-up questions we had. The Prices are very competitive with any other estimate we received. One HUGE TIP: Ignore all the national brands. They are WAY OVER PRICED. Use the small local companies, they will provide great service and very competitive pricing. However, We were very surprised and quite pleased at the workmanship of the install crew --- Billy, Josiah and one other who's name I didn't catch --- we were very pleased with their prompt on time arrival, speed of work, courteousness, and care taken in and around our home. Perhaps it's solid hiring on Skyline's part, and/or great training, but we really believe they went the extra mile not to trample flowers or plants and to clean up. Since the four biggest windows are located right above my wife's vegetable garden, we were concerned that there would be some plant "casualties." But Billy was able to work around it by setting up a small scaffold to work over the garden, and not in it. Additionally, the gentleman who worked inside, even took the time to screw in the brackets for my blinds that I had loosened so they could complete the install. It amounts to 26 brackets with 2 screws per bracket, so about 10-15min of work saved for me. Billy even offered to help move furniture back into place, which I felt was really above and beyond. These, while individually are not huge individual tasks, are great examples of the "little things" the Skyline crew did to make this a painless process, and I could see being a tremendous help to a lot of clients. Finally, I felt the clean up job was terrific. With all the wood, metal, nails, and other debris flying around, I was amazed at how little was actually left in my yard (and not a speck of dust in the house) once they were finished. I would estimate they picked up about 99.8% of every piece of debris, and the remaining 0.2% is so small one would be here the rest of the month picking up tiny pieces. Anyway, we feel that Billy and his install team deserved the best of our compliments and were very pleased with their work.

Window glass was replaced correctly and efficiently.

I had gotten three estimates to replace our dysfunctional wood windows with vinyl. With the cash discount, Skyline was the least expensive and I liked the look and functionality of their windows better. In addition to replacing the double-hung windows, existing picture windows and circle tops, we had one set of three double-hung windows converted to a picture window with 2 smaller double-hungs; 4 sets of double-hung windows in our sunroom were converted into sliders; and 2 double-hungs over the bath tub were converted into an opaque slider. Over the course of the project I had interactions with three of the owners, and all were very knowledgeable and conscientious. I had some last minute changes and they were very accommodating. The windows were ready in the time frame they expected. Installation took 2 full days with a crew of 7 - 9 men. Again, everyone was very polite, knowledgeable and conscientious about their work. I had some little things I asked them to help me with not exactly related to the windows, and they didn't hesitate if it was within their power (they even helped me unload bags of mulch from my car). One window arrived cracked and another window wasn't quite the right size but they ordered new ones before I even knew something was wrong; I expect those to arrive soon. Exterior trim in a color that matches my siding finished the job. Everything was cleaned up each day, better than I clean it myself. The house immediately felt better and I am very pleased with my choice.

The whole job went great. From the initial visit to the end of the job. Excellent service, product.

Good.

2 other homes in my neighborhood had Skyline replace their windows before we decided to do ours.  They were pleased so we got an estimate.  Randy Ray came to our home.  He was very professional and friendly and explained the process of getting ours replaced.  We ordered the windows - when they came in the team who installed them was very nice and they cleaned up everything before they left.  We got a lifetime guarantee on the work that transfers to one owner when we sell our home.

Very professional from owner to his employees & personal, fair price-quality work & very helpful & cooperative in making installation go smoothly.

Very, very well

Company was on time and cleaned up after installation.  Communication between workers was very quiet, no loud talking.  Finish work was more than I expedited.  Very pleased.

The sales department thoroughly explained the features of the windows offered. Skyline sells QUALITY and can explain what makes a quality window. A 7-person installation crew installed 21 windows in 1 day. Each and every person on their crew took obvious pride in their work. Outstanding job!

After doing our homework, and getting 4 estimates to replace the peeling vinyl clad windows on our house, we chose Skyline Windows of Richmond. Their cost was comparable to another company, but after careful review, we believed the windows offered by Skyline were of better quality. 
We were impressed by the initial sales call; the company is family owned, their installers are employees vs. contractors, there was no hard sell. Calls made to ask questions about the windows were returned promptly. The owner met us at the showroom, at a time they were normally closed, in order to show us their sliding glass doors. 
On the day of the install, a crew of 8 or 9 men arrived promptly. They had our old windows out and the new ones installed, everything was cleaned up, and it only took them 6 hours. 
We are very pleased with our new windows and slider.

Went the extra mile to please!