She came across as very negative from the moment she arrived. When she arrived, we happened to have an exterminator at our house to do a routine pest treatment, and she had parked behind his truck. I met her outside and explained that he was about to leave in a couple of minutes, so i asked her if she could please park on the street instead. She looked very annoyed, then went to move her car. Almost 10 minutes later, she comes back to the front door, where I met her at the porch. I told her that because they had just sprayed our house, our dog couldn't go back into the house for 15-20 minutes, which was what the exterminator advised us. So I suggested that first, she come out back and meet our dog, and we could take him on the walk and talk. Then when we got back, if we wanted to proceed we would look at her paperwork. She appeared flustered and annoyed about that and insisted that we must do the paperwork and the "contract" before anything. Since she seemed very adamant about that, I said that was fine and we went inside. It might be the company policy that I look at the paperwork first, but I found it very odd that she didn't even want to go to the fence and see our dog, smile and ask his name, etc. She just wanted to go right inside. I told her that I'd look over the paperwork, but I didn't want to move forward or sign a contract until she met our dog and we went on our walk. Once inside, she said something about how I should have known about the paperwork, forms and contract, because it was emailed to me. I told her that I never received an email. She insisted that I should have received it, although I told her again that I had not. Then she sat down and pulled everything out, while at the same time, she made comments which were quite rude, about how she thought this was a definite job to start Monday (that is not what I'd said), a comment about having to move her car, a comment about how we shouldn't have scheduled an exterminator to come at the same time, etc. She came across as so negative and rude. My partner and I knew at that point that we were not going to go with this company, based on this interaction that was happening. I told her that we felt, at that point, that this would be a good fit for us. My partner candidly told her that honestly, she was making a very poor first impression, she was acting rudely towards us, and that we were both very surprised that she had still made no effort to meet our dog--even look at him--or ask us what his name was. It was just all very cold and business-like. She got very defensive, and the conversation went back and forth for a couple of minutes, as she continued to defend her actions and became more and more angry and rude the whole time. She finally said that we needed to pay the $5.00 for her to come to our house and I pulled out my checkbook, paid her, and she left. She basically conveyed that they were doing a great service coming out to meet people and seemed all in all very aggravated that we didn't feel it was the right fit. it appears, based on other reviews here, that this is a popular business and people seem to be happy with it. However, from my perspective, if someone is truly an animal person, they would be actually want to know our dog's name and even make an initial face to face with him first. If I am leaving my trust with someone to come into my house and take care of my dog, first impressions really do mean something and it is no different when you are dealing with a prospective babysitter. So I can deduce from all of this that it is so much of a business that maybe the same care and friendliness doesn't apply because it is a dog and not a child. We will not ever be using the company, and if asked, we also will not recommend Pet Pleasers to anyone else.