MOLLY MAID

Vanessa and Lisnora seem to efficiently dust, vacuum and do the floors.

the job was Fine

We had them out once a month for about a year and we stopped it I believe it was last December. I would say we would probably use them again if we decided to go back with another cleaning service. I believe the cost was $105 once a month.

Awesome, the two girls worked their rear ends off on a filthy house...told me right away that it was going to be a full eight hours to get it clean and they did not disappoint. My Mom was there to supervise and she is a picky house cleaner and told me they did a bang up job.

We have been very pleased with them. We have a contract with them and they come out every Thursday. They do a good job for the time they are here. They work hard. I am pleased with the service. We have a regular team that comes out of two ladies. We're very pleased with our team. They are very professional. They come and they work hard. They're great. We are very pleased with that, or we wouldn't keep them.

I was pleased that Molly Maid fit us into their schedule without much advanced notice at a fair price.

unknown

The cost of the service is fair. They're responsive to me and they come on time.

They do a very nice job.  It’s a thorough job in a short amount of time.  I’ve never had an issue with them.  I am not sure how the price compares.  It seems like it is a little high but I don’t have anything to compare it to.  My wife thinks it is worth it.  They are always on time.  We’ve never had them fail to show up on time.  Normally two ladies come and they are quite friendly and they go about their business.

My husband and I hired Molly Maid of Forest Hill to clean a house that we had just purchased in Rosemont.  When I scheduled the appointment, I discussed the scope of work with the supervisor: We were looking for a "move-in clean" of a 16 year old house. I requested that all cabinets, baseboards, light fixtures, woodwork, appliances, windows, floors etc. be thoroughly cleaned. Contractors had been working in the house for the past two weeks doing painting, light carpentry, hanging light fixtures etc. We had not yet moved our possessions into the house, so surfaces were easily accessible for the cleaning crew. When I made the appointment 2 weeks in advance, I explained the importance of having everything completed in 1 day.  The movers were scheduled to deliver our belongings the morning after the house was to be cleaned. I made it clear that cost was not an issue, we just wanted it done right.  The woman on the phone said "no problem, we can take care of that." 
The cleaning crew (2 ladies) arrived on time as scheduled. I walked through the house with them and they said they understood the scope of work.  One hour later, they came downstairs and asked me to inspect the second floor because they were finished.  I found they had not used the crevice tool on the carpets and there were years of "gunkies" along the edges of the carpeting. Also, the bathrooms, window sills, baseboards, ceiling fans, stairwell railings (pretty much EVERYTHING) had not been cleaned.
They went back to the second floor, came down 10 minutes later and told me to reinspect. I reinspected.  Once again, nothing had been cleaned or wiped. I was told by the crew that they did not have a stepladder and couldn't clean anything they couldn't reach and that they did not have any products with them that could be used on wood surfaces.  They also told me they were "dusting" with a dry cloth, not wiping anything down. They cleaned the main floor as I called the office to speak with a supervisor and request she come immediately to my home.  
On the main floor, the crew didn't clean ANY appliances (inside or out), wipedown ANY cabinetry, remove any garbage from the kitchen or powder rooms, dust the wood bookcases in the office, wipedown any windowsills etc.....I told them my teenagers could do a better job and sent them on their way.
The supervisor arrived within an hour.  As I walked through the house with her, she had a very defensive attitude and made many, many excuses for her crew, but offered no real solutions.  Time was of the essence since the movers were scheduled to arrive the next morning.  We agreed she would send a different crew late the next morning to clean the areas the first crew had missed.  They arrived as scheduled.  My husband walked them through the main floor. They said that they did not have a stepladder and could not clean anything they couldn't reach, including cabinets, ceiling fans and bookshelves. We asked them to leave. 
My husband called the office and spoke with the supervisor.  The supervisor again made excuses for her crew and instructed him to speak with the owner.  We left 6 messages for the owner over the next 10 business days.  Our calls were not returned but our credit card was charged $264. 
We are appalled with the lack of professionalism this company has shown.  Not only was our house filthy when our possessions arrived, we were out $264. and had been disrespected.  I avidly recommend that homeowners seeking cleaning services use anyone else.  My teenagers might be available and certainly will do it for $264. :)

Sincerely,
Marlene Mandulak
2711 Aylesford Dr.
Midlothian VA 23113

They were great to work with. We had an appointment that we had to delay until the next day and they were very accommodating. They got the appointment moved with no trouble and did an excellent job.

overall, the cleaning is ok but not outstanding; we contracted to clean the entire house but they seem to not clean areas that don't "look" dirty and also they don't do small details like wiping down the baseboards, although it was in the original agreement; I had to ask them to clean certain areas to make sure they were cleaned 

They did a good job. They were very thorough. Their price was reasonable.

The experience has been good and they are reasonably priced. They are also punctual, responsive, but, I think the quality of work is not very good. I feel you don't get the value for what you pay. I have used them for a year.

The good news: Following the initial visit by an estimator (which was scheduled quickly after our call, and for which the estimator showed up exactly as scheduled), a crew of two cleaners (not necessarily the same two individuals each time) came promptly every two weeks. They brought all their own equipment and cleaning supplies, were always courteous, and went right to work. They were also very flexible in rescheduling on the few occasions when their regularly-scheduled cleaning day didn't work for our family. The bad news. After the first couple of cleanings, it was clear that their attention to detail was lacking: they never seemed to dust the baseboards, they frequently forgot to dust the window blinds, they often cleaned only the areas of the countertops (both bathroom and kitchen) that were within easy reach... and one time, when I entered our home office right after they had vacuumed, there seemed to be MORE cat and dog hair on the carpet than before they "cleaned" it! I called the office several times to let them know about the issues with the work. On more than one occasion, I was told that a supervisor would come to check things out... but no one ever showed up. I was also repeatedly asked if I wanted the cleaners to come back and re-do the work. However, as I repeatedly told them, my work schedule made it difficult to make arrangements for them to return - I simply wanted to ensure that they did a better job the next time. My calls had little effect, since the very superficial cleaning continued. It always seemed like the cleaners were in a hurry to get to their next job - they rarely spent more than 1-1/4 hours on our two-story, four-bedroom, 2-1/2 bath house. We finally got fed up and cancelled the service.

After 50 minutes we called their supervisor to state that we could not have them continue. The supervisor told them to wait in their car until a quality supervisor came. Within 20 minutes, that supervisor came and agreed that the job was botched. Furniture was not moved. Bathroom toilet had visible feces on it. Bathroom shower stall had large visible streaks. All kitchen counter small appliances had dirt under and behind them. Dusting consisted of a large dust mop sprayed with pledge that was rubbed not only across all kinds of furniture but also rubbed on glass topped tables and picture frames. The quality supervisor was intelligent, very polite, agreed with our assessment of the job and apologized and said that the cleaning team had violated a number of company policies. She offered to have another team come. We declined. There was no invoice. We managed to get the pledge off the glassware and then cleaned the house ourselves.

We are very happy with the services provided by Molly Maids. They are always willing to do, whatever my wife asks them to clean. They do a great job of cleaning. The workers are always pleasant to work with. They charge a reasonable price of $80 each time they are here. I would recommend their services to others.

I had to call them last minute to come out and they were able come out which was a good thing but I wasn't completely happy with their work. I wanted the windows done and they were unable to do them because they have a rule that they are not allowed to go more then 2 steps up to clean anything. The floor in the bathroom was not done very well and still looked dirty but they did an excellent job on the tiles in the bathroom and dusting. I think they would be better if you sat them down before hand and explained exactly how you wanted things done. My husband actually hired them and I don't think he gave them the specifics. I would have more specific on the kind of things that I wanted done such as to use liquid gold on my things. I do think that they did a good job. I also think they were kind of pricey.

I consider them very reliable. I have heard horror stories about my friends cleaning services breaking things and not doing a good job. They did have two small accidents with glasses. Other than that, I am completely comfortable with them here. I consider them a 4 out of a 5 type company.