Medlin Plumbing

I would stay far, far away from this company! ?We had a clogged pipe that was causing sewage to back up out of the drain that is located in our basement. ?Medlin Plumbing sent out a guy that insisted that trying to snake the pipe in the basement was unnecessary. ?He charged us to remove the toilet upstairs and snaked the pipe up there. ?Needless to say, this did not fix the problem. ? He claimed snaking the pipe would not work, and recommended that we have the pipes jetted. ?We had another plumbing company send a guy out to help us. ?He said that it was pointless to remove the toilet and snake upstairs, as the backup was occurring in the basement. ?He snaked the pipe in the basement and removed the clog. ?We tried calling Medlin to get return our money that was spent to remove the toilet. ?They refused, and were extremely rude. ?They said that a customer must pay even if they do not fix the problem. ?We are perfectly willing to pay for a job that fixes the problem, but we feel that Medlin simply takes advantage of people. ?With their policy, their guys can piddle around and do nothing and still demand to be paid. ?I would not hire this company as they do not operate in an ethical manner.

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Medlin came out to fix an issue we were having with some gurgling in our kitchen sink whenever water was draining elsewhere in the house.  The technician only snaked out one exit point...which took him ALL DAY.  The incomplete repair job resulted in more backups and additional issues throughout our house over the weekend.  We tried to call Medlin when this happened, as well as their emergency number...which was disconnected...and never got anyone to answer or call us back.  No one EVER called us back...not even the following Monday.  Randomly on Tuesday morning, someone from Medlin showed up to perform work.  We had no knowledge he was coming.  By that time, we had already hired a reputable company through AngiesList (Mr. Rooter of Richmond...phenomenal!), so we told the Medlin guy we didn't need his service.  It ends up that we have another exit point which was clogged and led to the discovery of broken sewer pipes.  We are lucky that we called out Mr. Rooter when we did or we could have had major interior damage from the backups.

Went fine...even during the holidays.

The plumber became agitated when I asked him to leave.  The company was upset when I stopped payment of nearly $400.  We settled on $250 although they lied and said grease and screws cost $97.  I will not waste my time with them again.

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The technician came on time, assessed the water heater damage promptly, and replaced it with new one. He was professional listening to my questions and explained me well so that I could understand. It was partially a warrantee work, and he and his office handled my claim with no hassle. I am very satisfied with their work and customer service.

The install was a part of a deal of purchase a certain toilet, get install for 69.00.  Everything went well.

It was warrantee work that they did.  They were very professional and prompt.  They did exactly what they said they were going to do.  They did excellent work.  I was very impressed with them and I would use them again.

It was a nightmare. The workers showed up late explaining they were hungover. They left the bathroom in complete disarray with the access door still off and insulation on the floor. In the shower, the main fixture was not secure and could be rocked 1/2 inch back and forth. The fixtures were not caulked, allowing water into the wall. Per the written estimate they charged us for a premium "Kohler or Moen" system, but installed a cheap builder's basic. The diverter was installed backwards, so the knob had to be turned the opposite way to switch between the faucet/shower. They admitted substituting product, but wouldn't replace it without charging us for additional labor (!) With only one bath at home, we hesitantly agreed to keep what was intially installed IF they could make it work properly. After several attempts, they were unable to do that and ultimately refused to honor both the estimate and the warranty, even with BBB assistance. Finally, we hired another company to fix it.