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LOWE'S

Hardware & Home Improvement Stores, Window Service, Marble and Granite Service,

Services we offer

APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

Reviews
4.514 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
7%
2
7%
1
0%

Filter reviews by service

Showing 1-14 of 14 reviews
Bridgett H.
Apr 2017
2.0
Hardware & Home Improvement Stores, Window Service
At first it went great. The windows look good and the salesperson was very well informed. The installation took 2 days. When it was finished I called to let them know they had forgotten to install the hardware. There are no handles on the windows. I paid $1,000 to upgrade to the brushed nickel handles and locks, so there are no integrated handles. There is also one window that doesn't match the other 13. They apologized and said it was a mistake on their part. They ordered the hardware (so they said). I called the coordinator. She said, call the installer. The installer said call the coordinator. She said call the sales guy. He said call the coordinator. Its been 4 months. I've made 4 payments on the windows and I still have one that doesn't match and no hardware. I've spent hours on the phone with customer service. They escalated it, but to the wrong store, which is odd because I never stepped into a store, but ordered them online and through a salesperson.

Lynn C.
Apr 2017
5.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
Did not purchase a service.

John T.
Jul 2016
5.0
Window Service
Yes, I recommend this pro
.

John T.
Jul 2016
5.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
$5,000
.

Bryan H.
Jan 2015
4.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
$400,000
I shopped around and decided to go with Lowes for my den area downstairs. They had great selections for carpet and tile. I also was able to get the Washer and Dryer I wanted in the package. The dryer had a small dent so, I got it on clearance and the washer was on sale. I was able to open a Lowes card and get a discount that saved a ton of money. The sales people in the store were very nice and helpful. The tile selection was a little bleak but we did end up with some really nice grey ceramic. I had to return a pedestal sink as the color was off white. Not Lowes fault. The return was easy. Overall everything went really great. They showed up on time to measure and install. The only negatives were misunderstanding about the shoe molding. Also, the washer and dryer delivery people were not up to par. Other than that, I was really happy and would definitely use this Lowes again in the future. Just be sure to ask questions and follow up.

Merritt R.
May 2013
5.0
Hardware & Home Improvement Stores, Stone and Gravel Service + 2 more
Yes, I recommend this pro
$12,000
The were vbery helpful in letting me know that the price of the mulch I had seen in an ad had actually been reduced because a competitor had advertised an even lower price.  They also located the patio stone that I wanted to use, counted it out and loaded it onto my truck.  Great service!

Virginia F.
Mar 2013
5.0
Hardware & Home Improvement Stores, Appliance Sale
Yes, I recommend this pro
$9,000
I use them all the time, and I go to them because you can return things.

Cynthia M.
Dec 2012
5.0
Garage Doors
Yes, I recommend this pro
$150,000
I would definitely use this service again. They were finished in less than 4 hours and removed all of the old door and opener. I have an older home with a nonstandard opening. They were able to adjust to the opening and update everything. Great work

Howard H.
Feb 2012
3.0
Kitchen and Bath Remodeling
$45,000
Pleased with the end result, but it was a big hassle getting there. Too many people involved. Calls were not returned. No one to coordinate or follow up. We made numerous calls and extra visits to store. Employees and contractor would blame each other.
Lowe's is still one of my favorite stores, but only as a "do it yourselfer".



Lianne R.
Feb 2011
5.0
Plumbing
Yes, I recommend this pro
$120,000
They did a very good job. I spent $1200 on that work. They were late once. They were very professional and had all the tools they needed. They got rid of the old toilets for us.

Melanie M.
Jun 2009
5.0
Marble and Granite Service
Yes, I recommend this pro
$340,000
Went exactly as they said it would. Lowes called more than once to make sure their guys were there and everything was going as it should.

Anonymous
Aug 2006
5.0
Marble and Granite Service, Woodworking + 2 more
Yes, I recommend this pro
$1,400,000
I enjoyed their service from the sales, to the clean up. They called when they were headed my way, which was always early in the morning and they did exactly what they said they would do. They worked hard to get my kitchen gutted and cleaned up all of the mess and hauled it off. There was nothing that I had to clean up. I am very satisfied with the ending results.

HEATHER T.
Aug 2006
4.0
Hardware & Home Improvement Stores, Window Service
Yes, I recommend this pro
$480,000
The majority of this project went quite well. The crew arrived on time and finished the job in less than one day. We did have problems with one window that had the wrong grill pattern. It took more than a month for them to put in the correct one. This was really the only complaint we have Lowes. We like the new windows and the price was right.

DIANA G.
Aug 2006
5.0
Appliance Sale
Yes, I recommend this pro
$330,000
I was very pleasantly surprised by my experience with Lowes. I got wonderful service from Bobby in the Appliance dept. I got an excellent price (lots of rebates, etc.)Both installers were polite and knew what they were doing. I also looked at Sears, but I got absolutely no help there.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

LOWE'S is currently rated 4.5 overall out of 5.
Monday: 6:00 AM - 10:00 AM Tuesday: 6:00 AM - 10:00 AM Wednesday: 6:00 AM - 10:00 AM Thursday: 6:00 AM - 10:00 AM Friday: 6:00 AM - 10:00 AM Saturday: 6:00 AM - 10:00 AM Sunday: 8:00 AM - 8:00 AM
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.
No, LOWE'S does not offer a senior discount.
No, LOWE'S does not offer emergency services.
No, LOWE'S does not offer warranties.
LOWE'S offers the following services: APPLIANCES, COOLING, ELECTRICAL, FLOORING, DOORS/WINDOWS, KITCHEN, OUTDOOR, AND PLUMBING.

Contact Information

1512 W KOGER CTR BLVD, Richmond, VA 23235

Service Hours

Sunday:8:00 AM - 8:00 AM
Monday:6:00 AM - 10:00 AM
Tuesday:6:00 AM - 10:00 AM
Wednesday:6:00 AM - 10:00 AM
Thursday:6:00 AM - 10:00 AM
Friday:6:00 AM - 10:00 AM
Saturday:6:00 AM - 10:00 AM
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